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APIs Reports Manager

8. Calls answered by time interval En

URL: https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=skill_8&skill_id={{skill_id}}&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}} Description: This report allows you to consult all the skills of the operation or by specific skill to identify the time that customers wait on the line to be attended by an agent. The waiting time is measured by 10-second time intervals. Benefit: By means of this report it is possible to identify the speed of response of the line of each of the skills that are part of the operation. How it works:
  • The consumption of this API is done by GET method.
  • To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
  • The wolkvox-token header must be used to make use of the authorization token.
  • Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
  • In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.
  • This API can receive the parameter skill_id=all.
REQUEST
NAME DESCRIPTION TYPE
api Type of report required String
skill_id Numerical identification of the skill String
date_ini Initial Date (YYYYmmddHHiiss) String
date_end Final Date (YYYYmmddHHiiss) String
RESPONSE
NAME DESCRIPTION TYPE
skill_id Refers to the numerical identification of the skill String
skill_name Skill name String
answer_calls Total number of inbound calls handled by the agent String
answer_0seg_10seg Total inbound calls handled by the agent between 0 and 10 seconds. String
answer_11seg_20seg Total inbound calls handled by the agent between 11 and 20 seconds. String
answer_21seg_30seg Total inbound calls handled by the agent between 21 and 30 seconds. String
answer_31seg_40seg Total inbound calls handled by the agent between 31 and 40 seconds. String
answer_41seg_50seg Total inbound calls handled by the agent between 41 and 50 seconds. String
anwers_greater_than_51seg This is the total number of inbound calls handled by the agent in a time greater than 51 seconds. String
Posibles códigos de respuesta
200, 400, 401, 403, 404, 405, 412, 416 
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL =&gt; 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=skill_8&amp;skill_id={{skill_id}}&amp;date_ini={{YYYYmmddHHiiss}}&amp;date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER =&gt; true,
  CURLOPT_ENCODING =&gt; '',
  CURLOPT_MAXREDIRS =&gt; 10,
  CURLOPT_TIMEOUT =&gt; 0,
  CURLOPT_FOLLOWLOCATION =&gt; true,
  CURLOPT_HTTP_VERSION =&gt; CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST =&gt; 'GET',
  CURLOPT_HTTPHEADER =&gt; array(
    'wolkvox-token: {{token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "skill_id": "",
            "skill_name": "",
            "answer_calls": "",
            "answer_0seg_10seg": "",
            "answer_11seg_20seg": "",
            "answer_21seg_30seg": "",
            "answer_31seg_40seg": "",
            "answer_41seg_50seg": "",
            "anwers_greater_than_51seg": ""
        }
    ]
}

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