URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=quality_5&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}
Description:
This report identifies the number of evaluations a quality analyst has performed and the critical/non-critical errors he/she has detected in his/her evaluations, as well as the average rating assigned to the performance of the agents according to the quality attributes.
Benefit:
Follow up the evaluation process of quality analysts by verifying agents’ compliance with quality attributes.
How it works:
- The consumption of this API is done by GET method.
- To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
- The wolkvox-token header must be used to make use of the authorization token.
- Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
- In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.
| REQUEST |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of report required | String |
| date_ini | Initial Date (YYYYmmddHHiiss) | String |
| date_end | Final Date (YYYYmmddHHiiss) | String |
| RESPONSE |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| quality_analyst | The person in charge of analyzing the quality of the interactions between client and consultant. | String |
| evaluations | Indicates the number of evaluations performed by the analyst. | String |
| precision_unit_critical_error | This is the percentage that indicates the critical errors not committed by the agent (100%) or committed by the agent (0%). | String |
| precision_opportunity_critical_error | This is the percentage that indicates the critical errors not committed by the agent (100%) or committed by the agent (0%). | String |
| accuracy | It is the average percentage of the agent’s evaluation score. | String |