URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=cdr_5&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}
Description:
This report indicates the detail of the unanswered calls specifying campaign ID, client and agent; it also allows the traceability of the context using date, destination, phone, call type, ring time and result.
Benefit:
This report allows you to identify those customers who have not been contacted to verify if their information in the database is wrong or the timing of the call is not the most appropriate.
How it works:
- The consumption of this API is done by GET method.
- To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
- The wolkvox-token header must be used to make use of the authorization token.
- Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
- In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.
| REQUEST |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of report required | String |
| date_ini | Initial Date (YYYYmmddHHiiss) | String |
| date_end | Final Date (YYYYmmddHHiiss) | String |
| RESPONSE |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| agent_name | Agent’s name | String |
| date | Indicates the date in year-month -day-time format | String |
| destiny | Indicates the destination of the call | String |
| telephone | Indicates the phone number to which the call was made | String |
| ring_time | Indicates the time elapsed from the time the call is dialed to the time it is answered | String |
| result | Refers to the result of the call | String |
| type_interaction | Indicates the type of call, it can be inbound, outbound and internal. | String |
| customer_id | Corresponds to the customer’s identification number | String |
| campaign_id | Corresponds to the campaign identification number | String |
| agent_id | Refers to the numerical identification of the agent | String |
| conn_id | Corresponds to the call identification number | String |