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APIs Reports Manager

3. Intelligent standby detail En

URL: https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_3&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}} Description: This report allows you to consult the details of the interactions that used the intelligent hold service. For each of the calls, the outbound and outbound date is indicated to calculate the time between contacts, details if the contact was successful, attempts and dialed number, as well as the duration and billed minutes. Benefit: The intelligent standby functionality is automatically activated when the target service level is at risk, this report allows to follow up on each of the calls that used this functionality. How it works:
  • The consumption of this API is done by GET method.
  • To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
  • The wolkvox-token header must be used to make use of the authorization token.
  • Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
  • In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.
REQUEST
NAME DESCRIPTION TYPE
api Type of report required String
date_ini Initial Date (YYYYmmddHHiiss) String
date_end Final Date (YYYYmmddHHiiss) String
RESPONSE
NAME DESCRIPTION TYPE
skill_id Corresponds to the identification number of the skill String
date_inbound_call Indicates the exact date on which the customer contacted by phone String
date_last_outbound_call Indicates the exact date on which the system communicated with the customer. String
status Indicates current status of the intelligent standby service (ok, fail, no) String
attempts Indicates the number of attempts the system made to contact the customer. String
ani Indicates the telephone number from which the customer contacted you. String
dial_phone Telephone number registered by the customer for call back String
time_between_calls Refers to the time elapsed between the customer’s call and the system’s callback. String
time Indicates total elapsed time String
billed_minutes Total billed minutes String
customer_id Corresponds to the customer’s identification number. String
Posibles códigos de respuesta
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL =&gt; 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_3&amp;date_ini={{YYYYmmddHHiiss}}&amp;date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER =&gt; true,
  CURLOPT_ENCODING =&gt; '',
  CURLOPT_MAXREDIRS =&gt; 10,
  CURLOPT_TIMEOUT =&gt; 0,
  CURLOPT_FOLLOWLOCATION =&gt; true,
  CURLOPT_HTTP_VERSION =&gt; CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST =&gt; 'GET',
  CURLOPT_HTTPHEADER =&gt; array(
    'wolkvox-token: {{token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;
				
			

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "skill_id": "",
            "date_inbound_call": "",
            "date_last_outbound_call": "",
            "status": "",
            "attempts": "",
            "ani": "",
            "dial_phone": "",
            "time_between_calls": "",
            "time": "",
            "billed_minutes": "",
            "customer_id": ""
        }
    ]
}
				
			

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Hacemos uso de cookies, si continúas navegando asumiremos que estás de acuerdo. Puede leer más sobre el uso de cookies en nuestras políticas de privacidad y tratamiento de datos personales