URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/real_time.php?api=hits_last_hour
Description:
This report allows you to identify the number of hits (achievement or successful sale) obtained by the agents in the last 10 minutes, indicating the ID and type of call, the date, the phone number and the customer id.
Benefit:
Quickly visualize the productivity of your employees in the last 10 minutes taking into account the achievements.
How it works:
- The consumption of this API is done by GET method.
- To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
- The wolkvox-token header must be used to make use of the authorization token.
- Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
- In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.
| REQUEST |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of report required | String |
| RESPONSE |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| conn_id | Corresponds to the call identification number | String |
| type_interaction | Type of interaction | String |
| date | Indicates date format (YYYYYYmmddHHiiss) | String |
| telephone | Telephone number | String |
| customer_id | Refers to the numerical identification of the customer. | String |
| hit | Indicates achievement or successful sale | String |