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APIs Reports Manager

3. Auxiliary time per agent En

URL: https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=agent_3&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}} Description: View the historical detail of the states through which all the agents of the operation navigated during the time they were connected to the platform. The report relates the extension, ID and agent name with the auxiliary states indicating the time spent in each of them. Benefit: This report allows an evaluation of the individual productivity of the agents taking into account the time spent in each of the auxiliary states by zooming in on their management. How it works:
  • The consumption of this API is done by GET method.
  • To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
  • The wolkvox-token header must be used to make use of the authorization token.
  • Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
  • In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.
REQUEST
NAME DESCRIPTION TYPE
api Type of report required String
date_ini Initial Date (YYYYmmddHHiiss) String
date_end Final Date (YYYYmmddHHiiss) String
RESPONSE
NAME DESCRIPTION TYPE
agent_id Refers to the numeric user that is assigned to each wolkvox Agent user. String
agent_dni Agent identification number String
agent_name Agent’s name String
aux_state Details the auxiliary states of the agents previously configured in the operation. String
time Indicates total elapsed time String
 
Posibles códigos de respuesta
				
					$curl = curl_init();
 
curl_setopt_array($curl, array(
  CURLOPT_URL =&gt; 'https://wv9901.wolkvox.com/api/v2/reports_manager.php?api=agent_3&amp;date_ini={{YYYYmmddHHiiss}}&amp;date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER =&gt; true,
  CURLOPT_ENCODING =&gt; '',
  CURLOPT_MAXREDIRS =&gt; 10,
  CURLOPT_TIMEOUT =&gt; 0,
  CURLOPT_FOLLOWLOCATION =&gt; true,
  CURLOPT_HTTP_VERSION =&gt; CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST =&gt; 'GET',
  CURLOPT_HTTPHEADER =&gt; array(
    'wolkvox-token: {{token}}'
  ),
));
 
$response = curl_exec($curl);
 
curl_close($curl);
echo $response;
				
			

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "agent_id": "",
            "agent_dni": "",
            "agent_name": "",
            "aux_state": " ",
            "time": ""
        }
    ]
}

				
			

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Hacemos uso de cookies, si continúas navegando asumiremos que estás de acuerdo. Puede leer más sobre el uso de cookies en nuestras políticas de privacidad y tratamiento de datos personales