URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=quality_1&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}
Description:
This report allows to evaluate the accuracy in the performance of the agents taking into account the critical errors and non critical errors parameterized in the attributes and quality matrix.
Benefit:
It allows to identify if the agents that are part of the operation are aligned to the defined quality standards when evaluating their soft and rigid skills.
how it works:
- This API is consumed by GET method.
- To consume this API you must replace in the url {{wolkvox_server}} by the nomenclature of the operation server.
- The wolkvox–token header must be used to make use of the authorization token.
- Keep in mind that the same token can not be consumed simultaneously, so you can program that the next API is consumed when the result of the previous one is successful.
- In terms of time, to track your operation you can make a consumption every 5 minutes of the information.
| REQUEST |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of report required | String |
| date_ini | Initial Date (YYYYmmddHHiiss) | String |
| date_end | Final Date (YYYYmmddHHiiss) | String |
| RESPONSE |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| agent_id | It refers to the numerical identification of each of the users of wolkvox Agent. | String |
| agent_name | Name of the Agent. | String |
| evaluations | Indicates the amount of evaluations carried out by the analyst. | String |
| precision_unit_critical_error | It is the percentage that indicates the critical errors not committed by the agent (100%) or committed by the agent (0%). | String |
| precision_opportunity_critical_error | It is the percentage that indicates the critical errors not committed by the agent (100%) or committed by the agent (0%). | String |
| accuracy | It is the average percentage of the agent‘s rating of evaluations. | String |