URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_1_2&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}
Description:
This report indicates, by the hour of the day, the number of calls managed by the interactive voice response system (IVR) and the minutes consumed in consolidated form per hour.
Benefit:
This report allows detailed tracking by hour of the calls attended by the IVR and its duration to assess the management of this self–management system in terms of use.
How it works:
- This API is consumed by GET method.
- To consume this API you must replace in the url {{wolkvox_server}} with the nomenclature of the operation server.
- The wolkvox–token header must be used to make use of the authorization token.
- Keep in mind that the same token can not be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
- In terms of time, to track your operation you can make a consumption every 5 minutes of the information.
| REQUEST |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of report requiered | String |
| date_ini | Initial Date (YYYYmmddHHiiss) | String |
| date_end | Final Date (YYYYmmddHHiiss) | String |
| RESPONSE |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| date | Indicates the date in YYYY–MM–DD–HH format | String |
| calls | Indicates the amount of calls managed in the IVR | String |
| ivr_minutes | Indicates the amount of minutes consumed in the IVR | String |