URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_1_1&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}
Description:
This report indicates the amount of calls managed by the Interactive Voice Response –IVR– system by day, and the total minutes consumed per day.
Benefit:
This report allows tracking the calls attended by the IVR and its duration per day to assess the management of this self–service system in terms of usage.
How it works:
- This API is consumed through the GET method.
- To consume this API, you must replace {{wolkvox_server}} in the URL with the server naming of the operation.
- The wolkvox–token header must be used to make use of the authorization token.
- Keep in mind that the same token cannot be consumed simultaneously, so you can program the next API to be consumed when the result of the previous one is successful.
- In terms of time, to track your operation you can consume the information every 5 minutes.
| REQUEST |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of report requiered | String |
| date_ini | Initial Date (YYYYmmddHHiiss) | String |
| date_end | Final Date (YYYYmmddHHiiss) | String |
| RESPONSE |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| day | Indicates the date in the format Year–Month–Day | String |
| calls | Indicates the number of calls managed in the IVR | String |
| ivr_minutes | Indicates the number of minutes consumed in the IVR | String |