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APIs Reports Manager

1.1. Calls and IVR minutes per day En

URL: https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_1_1&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}} Description: This report indicates the amount of calls managed by the Interactive Voice ResponseIVR system by day, and the total minutes consumed per day. Benefit: This report allows tracking the calls attended by the IVR and its duration per day to assess the management of this selfservice system in terms of usage. How it works:
  • This API is consumed through the GET method.
  • To consume this API, you must replace {{wolkvox_server}} in the URL with the server naming of the operation.
  • The wolkvoxtoken header must be used to make use of the authorization token.
  • Keep in mind that the same token cannot be consumed simultaneously, so you can program the next API to be consumed when the result of the previous one is successful.
  • In terms of time, to track your operation you can consume the information every 5 minutes.
REQUEST
NAME DESCRIPTION TYPE
api Type of report requiered String
date_ini Initial Date (YYYYmmddHHiiss) String
date_end Final Date (YYYYmmddHHiiss) String
RESPONSE
NAME DESCRIPTION TYPE
day Indicates the date in the format YearMonthDay String
calls Indicates the number of calls managed in the IVR String
ivr_minutes Indicates the number of minutes consumed in the IVR String
Posibles códigos de respuesta
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL =&gt; 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_1_1&amp;date_ini={{YYYYmmddHHiiss}}&amp;date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER =&gt; true,
  CURLOPT_ENCODING =&gt; '',
  CURLOPT_MAXREDIRS =&gt; 10,
  CURLOPT_TIMEOUT =&gt; 0,
  CURLOPT_FOLLOWLOCATION =&gt; true,
  CURLOPT_HTTP_VERSION =&gt; CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST =&gt; 'GET',
  CURLOPT_HTTPHEADER =&gt; array(
    'wolkvox-token: {{token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;
				
			

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "day": "",
            "calls": "",
            "ivr_minutes": ""
        }
    ]
}
				
			

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Hacemos uso de cookies, si continúas navegando asumiremos que estás de acuerdo. Puede leer más sobre el uso de cookies en nuestras políticas de privacidad y tratamiento de datos personales