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APIs Customer

1. Agent detail report (agents_detail) En

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/customer.php?api=agents_detail&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report delivers a detailed summary of the calls attended by an agent in the operation, allowing to consult the id and type of call, name of the agent, skill and associated campaign; It also presents the destination and the data associated with the customer.

Benefit:

Assess customer satisfaction taking into account the particular performance of the agents that are part of the operation, since by knowing the customer‘s voice you can act in a timely manner.

How it works:

  • This API is consumed by GET method.
  • To consume this API you must replace in the url {{wolkvox_server}} by the nomenclature of the operation server.
  • The wolkvox–token header must be used to make use of the authorization token.
  • Keep in mind that the same token cannot be consumed simultaneously, so you can program that the next API is consumed when the result of the previous one is successful.
  • In terms of time, to follow up your operation you can make a consumption every 5 minutes of the information.
REQUEST
NAME DESCRIPTION TYPE
api API required String
date_ini Initial Date (YYYYmmddHHiiss) String
date_end Final Date(YYYYmmddHHiiss) String
RESPONSE
NAME DESCRIPTION TYPE
operation Indicates the name of the operation String
conn_id Corresponds to the call identification number String
type_call It is the type of call (inbound, outbound and internal) String
date Indicates the date in the format year–month–day–Hour String
agent_id Refers to the numeric identification of each of the Wolkvox Agent users String
agent_name Name of the agent String
skill It is the numeric identification of the skill String
duration Indicates the duration of the interaction in seconds String
cod_act It is the ID of the typification or coding code used by the agent for a general task String
cod_act_2 It is the ID of the typification or coding code used by the agent for a specific task String
telephone Indicates the telephone number to which the call was made String
hung_up Indicates who ended the interaction String
comment Text type comment of the interaction String
screecbox Indicates if the interaction is being monitored String
agent_status Details the agent‘s status String
customer_id Corresponds to the customer identification number String
destiny Indicates the destination of the call String
time Indicates the total elapsed time String
campaign_id Refers to the numerical identification of each of the users of the campaign String
Posibles códigos de respuesta
200, 400, 401, 403, 404, 405, 412, 416 
				
					$curl = curl_init();
 
curl_setopt_array($curl, array(
  CURLOPT_URL =&gt; 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/customer.php?api=agents_detail&amp;date_ini={{YYYYmmddHHiiss}}&amp;date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER =&gt; true,
  CURLOPT_ENCODING =&gt; '',
  CURLOPT_MAXREDIRS =&gt; 10,
  CURLOPT_TIMEOUT =&gt; 0,
  CURLOPT_FOLLOWLOCATION =&gt; true,
  CURLOPT_HTTP_VERSION =&gt; CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST =&gt; 'GET',
  CURLOPT_HTTPHEADER =&gt; array(
    'wolkvox-token: {{token}}'
  ),
));
 
$response = curl_exec($curl);
 
curl_close($curl);
echo $response;

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "operation": "",
            "conn_id": "",
            "type_call": "",
            "date": "",
            "agent_id": "",
            "agent_name": "",
            "skill": "",
            "duration": "",
            "cod_act": "",
            "cod_act_2": "",
            "telephone": "",
            "hung_up": "",
            "comment": "",
            "screecbox": "",
            "agent_status": "",
            "customer_id": "",
            "destiny": "",
            "time": "",
            "campaign_id": ""
        }
    ]
}

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