WHY WOLKVOX? OMNICHANNEL PLATFORM WOLKVOX CRM CHATBOTS AND VOICEBOTS MANUALS

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3. Detail of negative ratings -

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APIs Reports Manager

3. Detail of negative ratings

URL:

https://{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=wizard_3&date_ini={{date_ini}}&date_end={{date_end}}

Description:

This API allows you to know which advisor rated the response obtained from Mr. Wizard as negative, what the question was, the answer, the explanation of why the agent gave a negative response to Mr. Wizard’s answer, and the date on which the tool was used.

Benefits:

Monitor the use of the artificial intelligence tool Mr. Wizard and make decisions based on the analysis.

How it works:

This API is consumed using the GET method.
To use this API, replace {{wolkvox_server}} in the URL with the corresponding server name for your operation.
The wolkvox-token header must be included to provide the authorization token.
Keep in mind that a single token cannot be used for simultaneous requests, so you should program the next API call to occur only after the previous one returns a successful result.
For operational monitoring, you can make a request every 5 minutes.
Record limits per request:
- Maximum records to download per request: 60,000
- Maximum records to upload per request: 10,000
Date range limit: Up to 31 days
Response size limit: 256 MB
Timeout: 60 seconds
Simultaneous requests per token: 2
Daily token usage limit: Number of licenses × 1000 daily tokens

Code Examples:

In our Postman workspace ([click here] to access it), you have access to code examples that facilitate integration with our APIs in different programming languages such as cURL, Python, JavaScript, and more.

This feature is ideal for quick integrations and allows you to adapt the API calls to your system’s programming language.

How to Use the Code Examples:

Navigate to our Postman workspace.
Select the API you want to consult.
Edit the necessary API parameters according to your goals.
In the “Code” tab, select your preferred programming language.
You will get an auto-generated code snippet, ready to use with the parameters and authentication previously configured.

Request

NAME	DESCRIPTION	TYPE
api	Type of report required.	String
date_ini	Start Date (YYYYmmddHHiiss).	String
date_end	End Date (YYYYmmddHHiiss).	String

Response

NAME	DESCRIPTION	TYPE
agent_id	Agent extension number.	String
question	Question asked by the agent to Mr. Wizard.	String
answer	Mr. Wizard’s response to the question asked by the agent.	String
explation	Comment provided by the agent explaining why they rated Mr. Wizard’s response as negative. 1/2 Preguntar a ChatGPT.	String
date	Date when the tool usage occurred.	String

Possible Response Codes

				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=wizard_3&date_ini={{date_ini}}&date_end={{date_end}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{wolkvox-token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location --globoff 'https://{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=wizard_3&date_ini={{date_ini}}&date_end={{date_end}}' \
--header 'wolkvox-token: {{wolkvox-token}}'

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("text/plain");
RequestBody body = RequestBody.create(mediaType, "");
Request request = new Request.Builder()
  .url("https://{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=wizard_3&date_ini={{date_ini}}&date_end={{date_end}}")
  .method("GET", body)
  .addHeader("wolkvox-token", "{{wolkvox-token}}")
  .build();
Response response = client.newCall(request).execute();

				
					import requests

url = "https://{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=wizard_3&date_ini={{date_ini}}&date_end={{date_end}}"

payload = {}
headers = {
  'wolkvox-token': '{{wolkvox-token}}'
}

response = requests.request("GET", url, headers=headers, data=payload)

print(response.text)

RESPONSE

				
					{
    "code": "200",
    "error": null,
    "msg": "x records were found",
    "data": [
        {
            "agent_id": "",
            "question": "",
            "answer": "",
            "explation": "",
            "date": ""
        },
        {
            "agent_id": "",
            "question": "",
            "answer": "",
            "explation": "",
            "date": ""
        }
    ]
}

APPLICATIONS

MULTICHANNEL DIALER

WOLKVOX STUDIO

ARTIFICIAL INTELLIGENCE

VOICE OF THE CUSTOMER

QUALITY AND PRODUCTIVITY

ANALYTICS

TELEPHONY

INTEGRATIONS

BY INDUSTRY

BY COMPANY TYPE

SMART TEAMS

AUTOMATION AND
ARTIFICIAL INTELLIGENCE

DIGITAL TRANSFORMATION

< / >

APIs Reports Manager

3. Detail of negative ratings

Request

Response

RESPONSE

UNITED STATES

ARGENTINA

BRAZIL

CHILE

SPAIN

COLOMBIA

GUATEMALA

MEXICO

DOMINICAN REPUBLIC

PERU

APPLICATIONS

MULTICHANNEL DIALER

WOLKVOX STUDIO

ARTIFICIAL INTELLIGENCE

VOICE OF THE CUSTOMER

QUALITY AND PRODUCTIVITY

ANALYTICS

TELEPHONY

INTEGRATIONS

BY INDUSTRY

BY COMPANY TYPE

SMART TEAMS

AUTOMATION AND ARTIFICIAL INTELLIGENCE

DIGITAL TRANSFORMATION

< / >

APIs Reports Manager

3. Detail of negative ratings

Request

Response

RESPONSE

UNITED STATES

ARGENTINA

BRAZIL

CHILE

SPAIN

COLOMBIA

GUATEMALA

MEXICO

DOMINICAN REPUBLIC

PERU

AUTOMATION AND
ARTIFICIAL INTELLIGENCE