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https://wv{{wolkvox_server}}.wolkvox.com/api/v2/configuration.php?api=speech_on_demand
A new API has been implemented in the Speech Analytics API group within Wolkvox Manager. This API enables the activation of voice analysis (Speech Analytics) and customer analysis (VOC) for a specific call using its CONN-ID and Agent_ID. This development facilitates the automation of selected call analysis without manual intervention from the platform, optimizing resource utilization and allowing for the efficient extraction of operational and customer experience insights. It is a requirement that the call must be in stereo, meaning that the agent’s and customer’s audio must be separated into distinct audio channels.
This API is consumed via the GET method.
To use this API, you must replace {{wolkvox_server}} in the URL with your operation’s server nomenclature.
You need to include the header wolkvox-token: {{token}} to use the authorization token.
{{date_ini}} with the desired start date and time for your query (format YYYYMMDDHHMMSS, e.g., 20250201000000).{{date_end}} with the desired end date and time for your query (format YYYYMMDDHHMMSS, e.g., 20250228235959).Please note that the same token cannot be consumed simultaneously. You can schedule the next API call to occur only after the previous one has successfully completed.
For operational monitoring, you can consume information every 5 minutes.
In our Postman workspace (click here to go), you’ll find code examples that simplify integrating with our APIs across various programming languages, including cURL, Python, JavaScript, and more.
This feature is perfect for quick integrations and lets you adapt API calls to your system’s programming language.
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Required report type. | String |
| date_ini | Start date (YYYYmmddHHiiss). | String |
| date_end | End date (YYYYmmddHHiiss). | String |
| conn_id | Call identification number within the Wolkvox system. | String |
| agent_id | Agent identification number within the Wolkvox system linked to the call. | String |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| code | Response status code. | String |
| error | Detailed information about any error that may have occurred during the API execution. | String |
| msg | Informative message describing the response. | String |
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/configuration.php?api=speech_on_demand',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'PUT',
CURLOPT_POSTFIELDS =>'{
"conn_id": "",
"agent_id": ""
}',
CURLOPT_HTTPHEADER => array(
'wolkvox-token: {{wolkvox-token}}',
'Content-Type: application/json'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
{
"code": "200",
"error": null,
"msg": "Speech analytics record created successfully"
}
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