7. Reprogramar llamada - Wolkvox

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APIs Campaign

7. Reprogramar llamada

Request

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/campaign.php?api=recall&campaign_id={{campaign_id}}

Description

This API allows you to reschedule a call to a record in a predictive dialing campaign from an external application. It does not work for preview campaigns.

Benefit

This API allows you to reschedule calls to a record, for example, from an external application like a CRM, which facilitates and streamlines the contact management process.

How it Works

This API is consumed by the PUT method.
The JSON object should include parameters according to the operation or process to be performed.
Replace {{wolkvox_server}} in the URL with the server name for the operation.
Use the header `wolkvox-token: {{token}}` to provide the authorization token.
The same token cannot be used simultaneously. Schedule the next API call only after a successful response from the previous one.

Parameters

Name	Description	Type
campaign_id	Campaign identification number	String
recall_date	Date to call back in {{YYYYmmddHHiiss}} format	String
recall_telephone	Phone number for the callback	String
customer_id	Customer identification number	String

Response

Name	Description	Type
code	Response code	int
error	Indicates if there was an error during the request	String
msg	Provides a descriptive message about the request result	String

Posibles códigos de respuesta

				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/campaign.php?api=recall&type_campaign={{type_campaign}}&campaign_id={{campaign_id}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'PUT',
  CURLOPT_POSTFIELDS =>'{
    "recall_date": "",
    "recall_telephone": "",
    "customer_id": ""
}',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{token}}',
    'Content-Type: application/json'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location -g --request PUT 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/campaign.php?api=recall&type_campaign={{type_campaign}}&campaign_id={{campaign_id}}' 
--header 'wolkvox-token: {{token}}' 
--header 'Content-Type: application/json' 
--data-raw '{
    "recall_date": "",
    "recall_telephone": "",
    "customer_id": ""
}'

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("application/json");
RequestBody body = RequestBody.create(mediaType, '{
    "recall_date": "",
    "recall_telephone": "",
    "customer_id": ""
}');
Request request = new Request.Builder()
  .url("https://wv{{wolkvox_server}}.wolkvox.com/api/v2/campaign.php?api=recall&type_campaign={{type_campaign}}&campaign_id={{campaign_id}}")
  .method("PUT", body)
  .addHeader("wolkvox-token", "{{token}}")
  .addHeader("Content-Type", "application/json")
  .build();
Response response = client.newCall(request).execute();

				
					import requests
import json

url = "https://wv{{wolkvox_server}}.wolkvox.com/api/v2/campaign.php?api=recall&type_campaign={{type_campaign}}&campaign_id={{campaign_id}}"

payload = json.dumps({
  "recall_date": "",
  "recall_telephone": "",
  "customer_id": ""
})
headers = {
  'wolkvox-token': '{{token}}',
  'Content-Type': 'application/json'
}

response = requests.request("PUT", url, headers=headers, data=payload)

print(response.text)

RESPONSE

				
					{
    "code": 202,
    "error": null,
    "msg": "customer_id xxxxxxx has been updated and will be call back on xxxxxx to phone xxxxx"
}

wolkvox
worldwide

COLOMBIA

Medellín +57 (604) 322 98 80
Bogotá +57 (601) 381 90 40
Cali +57 (602) 891 28 46
Barranquilla +57 (605) 316 10 34

ARGENTINA

Buenos Aires +54 (11) 5217 5933

BRASIL

Sao Paulo +55 (11) 521 75 933

CHILE

Santiago de Chile +56 (2) 240 533 89

ESPAÑA

Madrid +34 (910) 601 691

UNITED STATES

Atlanta, GA +1 (470) 447-2610
Miami, FL +1 (470) 447-2610

GUATEMALA

Ciudad de Guatemala +502 (2) 3141344

MÉXICO

Ciudad de México +52 (55) 8526 36 34

REPÚBLICA DOMINICANA

Santo Domingo +1 (829) 249 69 68

PERÚ

Lima +51 (1) 644 91 39

Línea ética / Ethics line

lineatransparente@wolkvox.com

Habla con el Oficial / Contact Compliance Officer

oficialcumplimiento@wolkvox.com

wolkvox
worldwide

COLOMBIA

Medellín +57 (604) 322 98 80
Bogotá +57 (601) 381 90 40
Cali +57 (602) 891 28 46
Barranquilla +57 (605) 316 10 34

ARGENTINA

Buenos Aires
+54 (11) 5217 5933

BRASIL

Sao Paulo
+55 (11) 521 75 933

CHILE

Santiago de Chile
+56 (2) 240 533 89

ESPAÑA

Madrid
+34 (910) 601 691

UNITED STATES

Atlanta, GA +1 (470) 447-2610
Miami, FL +1 (470) 447-2610

GUATEMALA

Ciudad de Guatemala
+502 (2) 3141344

MÉXICO

Ciudad de México
+52 (55) 8526 36 34

REPÚBLICA DOMINICANA

Santo Domingo
+1 (829) 249 69 68

PERÚ

Lima
+51 (1) 644 91 39

Línea ética / Ethics line

lineatransparente@wolkvox.com

Habla con el Oficial / Contact Compliance Officer

oficialcumplimiento@wolkvox.com

Trabaja con nosotros

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Política seguridad de la información

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Política tratamiento de datos personales

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Políticas de Transferencia de la Información

Copyright © 2023 MICROSYSLABS S.A.S. Todos los derechos reservados. Cra 30 # 4A-45 Of. 205 Ed. FOREVER W&L, Medellín, Colombia

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wolkvox worldwide

COLOMBIA
Medellín +57 (4) 322 98 80
Bogotá +57 (1) 381 90 40
Cali +57 (2) 891 28 46
Barranquilla +57 (5) 316 10 34

ARGENTINA
Buenos Aires +54 (11) 5217 5933

ESPAÑA
Madrid +34 (910) 601 691

MÉXICO
Ciudad de México +52 (55) 8526 36 34

BRASIL
Brasilia +55 (61) 9836 4127
São Paulo +55 (12) 9811 155 83

ESTADOS UNIDOS
New York +1 (914) 373 71 36

REPÚBLICA DOMINICANA
Santo Domingo +1 (829) 249 69 68

CHILE
Santiago de Chile +56 (2) 240 533 89

GUATEMALA
Ciudad de Guatemala +502 (2) 314 1344

PERÚ
Lima +51 (1) 644 91 39

Trabaja con nosotros

Política seguridad de la información

Política tratamiento de datos personales

Políticas de Transferencia de la Información

Copyright © 2022 MICROSYSLABS S.A.S.
Todos los derechos reservados.
Cra 30 # 4A – 45 Of. 205 Ed. FOREVER W&L, Medellín, Colombia