5. Disposition codes grouped by code - Wolkvox

< / >

APIs Reports Manager

5. Disposition codes grouped by code

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}&api=act_5&cod_act={{cod_act_group}}

Description:

This report of code usage categorized by code provides users with an efficient way to access detailed information about how typification codes are used within the system. This API enables developers and administrators to obtain relevant data for analysis and optimization of typification code management in their operation.

Benefit:

This innovation significantly aids you in analyzing how the activity codes are utilized in your operation.

How does it work?

The consumption of this API is done through the GET method.
To consume this API, you must replace {{wolkvox_server}} in the URL with the nomenclature of your operation’s server.
The wolkvox-token header must be used to utilize the authorization token.
Keep in mind that the same token cannot be consumed simultaneously; therefore, you can program the next API consumption after the successful result of the previous one.
In terms of timing, to monitor your operation, you can make an API consumption every 5 minutes for the information.

REQUEST

NAME	DESCRIPTION	TYPE
api	Report type required	String
date_ini	Start date (YYYYmmddHHiiss)	String
date_end	End date (YYYYmmddHHiiss)	String
cod_act	Activity code group (cod_act1) or (cod_act2)	String

RESPONSE

NAME	DESCRIPTION	TYPE
count	Indicates the number of times the activity code was used within the specified date range.	String
cod_act	This is the ID of the activity code used by the agent. This field can display the value “TIMEOUTACW” if the agent exceeded the time limit to code the call. This functionality can be activated through the wolkvox Manager application and allows setting a time limit for the agent to categorize or code the interaction with the client.	String
description_cod_act	Indicates the description of the activity code. This field can display the value “TIMEOUTACW” if the agent exceeded the time limit to code the call. This functionality can be activated through the wolkvox Manager application and allows setting a time limit for the agent to categorize or code the interaction with the client.	String

Possible response codes

				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}&api=act_5&cod_act={{cod_act}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{wolkvox_token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}&api=act_5&cod_act={{cod_act}}' \
--header 'wolkvox-token: {{wolkvox_token}}' \
--data ''

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("text/plain");
RequestBody body = RequestBody.create(mediaType, "");
Request request = new Request.Builder()
  .url("https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}&api=act_5&cod_act={{cod_act}}")
  .method("GET", body)
  .addHeader("wolkvox-token", "{{wolkvox_token}}")
  .build();
Response response = client.newCall(request).execute();

				
					import requests

url = "https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}&api=act_5&cod_act={{cod_act}}"

payload = ""
headers = {
  'wolkvox-token': '{{wolkvox_token}}'
}

response = requests.request("GET", url, headers=headers, data=payload)

print(response.text)

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "count": "",
            "cod_act": "",
            "description_cod_act": ""
        }
    ]
}

wolkvox
worldwide

UNITED STATES

Atlanta, GA +1 (470) 447-2610
Miami, FL +1 (470) 447-2610

ARGENTINA

Buenos Aires +54 (11) 5217 5933

BRAZIL

Sao Paulo +55 (11) 521 75 933

CHILE

Santiago de Chile +56 (2) 240 533 89

SPAIN

Madrid +34 (910) 601 691

COLOMBIA

Medellín +57 (604) 322 98 80

GUATEMALA

Ciudad de Guatemala +502 (2) 3141344

MEXICO

Ciudad de México +52 (55) 8526 36 34

DOMINICAN REPUBLIC

Santo Domingo +1 (829) 249 69 68

PERU

Lima +51 (1) 644 91 39

|

Information security policy

|

|

Information Transfer Policies

Copyright © 2023 MICROSYSLABS. 1820 N Corporate Lakes Blvd, unit 205. Weston, FL 33326

Nosotros

OMNICHANNEL PLATFORM

CHATBOTS AND VOICEBOTS

wolkvox worldwide

COLOMBIA
Medellín +57 (4) 322 98 80
Bogotá +57 (1) 381 90 40
Cali +57 (2) 891 28 46
Barranquilla +57 (5) 316 10 34

ARGENTINA
Buenos Aires +54 (11) 5217 5933

SPAIN
Madrid +34 (910) 601 691

MEXICO
Ciudad de México +52 (55) 8526 36 34

BRASIL
Brasilia +55 (61) 9836 4127
São Paulo +55 (12) 9811 155 83

UNITED STATES
New York +1 (914) 373 71 36

DOMINICAN REPUBLIC
Santo Domingo +1 (829) 249 69 68

CHILE
Santiago de Chile +56 (2) 240 533 89

GUATEMALA
Ciudad de Guatemala +502 (2) 314 1344

PERU
Lima +51 (1) 644 91 39

Information security policy

Information Transfer Policies

Copyright © 2023 MICROSYSLABS S.A.S.
Cra 30 # 4A – 45 Of. 205 Ed. FOREVER W&L, Medellín, Colombia