WHY WOLKVOX? OMNICHANNEL PLATFORM WOLKVOX CRM CHATBOTS AND VOICEBOTS MANUALS

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1. CDR Speech En -

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APIs Reports Manager

1. CDR Speech En

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=speech_1&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description: This is an API that allows for the generation of speech analytics and the analysis of voice–to–text conversion on calls.

Benefit: It allows for the optimization of voice–to–text conversion analysis without having to listen to the recordings of the calls.

How it works:

This API is consumed through the GET method.
To consume this API, you must replace in the URL {{wolkvox_server}} with the server nomenclature of the operation.
The wolkvox–token header must be used to make use of the authorization token.
Please note that the same token cannot be consumed simultaneously, so you can program the next API to be consumed when the result of the previous one is successful.
Limit of records that can be downloaded per consumption: 60,000 records.
Limit of records that can be uploaded per consumption: 10,000 records.
Limit of days queried in dates: 31 days.
Limit of result weight: 256 MB.
API consumption time limit: 60 seconds.
Concurrent consumption limit of a token: 2 simultaneous requests.
Daily limit of tokens: Number of licenses multiplied by 1000 daily tokens.

Request

REQUEST

NAME	DESCRIPTION	TYPE
api	Required Report Type	String
date_ini	Initial Date (YYYYmmddHHiiss)	String
date_end	Final Date (YYYYmmddHHiiss)	String

RESPONSE

Response

NAME	DESCRIPTION	TYPE
agent_id	This is the numerical user that is assigned to each of the wolkvox Agente users.	String
agent_name	This is the name that is assigned to each of the wolkvox Agente users.	String
agent_dni	This is the identification document of each of the wolkvox Agente users.	String
conn_id	This corresponds to the Id of the call.	String
time	Indicate time in units of seconds.	String
date	Indicate the date in the format year–month–day–hour.	String
time_silence	Indicates how many seconds of total silence there were in the conversation. When the conversation channel is different from “voice”, it will always show 0 (zero).	String
customer_phone	It corresponds to the customer‘s phone.	String
customer_id	It corresponds to the customer‘s identification number.	String
cod_act	It refers to the call typification.	String
description_cod_act	Description of the call typification code	String
greeting	Indicates whether the agent greeted or not. This field displays the values “yes” and “no”.	String
slow_to_greet	Indicates whether the agent was too slow to greet or not. This field displays the values “yes” and “no”.	String
greeting_agent_name	Indicates whether the agent said their name along with the greeting. The format is: “yes – name said”; Or simply the value “no” to indicate that the agent did not say their name.	String
category#	The fields that come after the “greeting_agent_name” field up until just before “audio_text” are the custom categories configured in the “Voice and Text Analysis” section in wolkvox Manager. These custom categories are designed to identify key words and phrases associated with each specific category. This enables intelligent detection of relevant mentions during interactions, whether in voice or text form, providing a detailed and useful analysis for evaluating the effectiveness and quality of the service provided. Up to 10 categories can appear here.	String
audio_text	Transcription of the call from voice to text.	String
feeling	Analyzed and identified sentiment in the client. The values this column provides are: very negative, negative, neutral, positive, and very positive.	String
channel	Contact channel. This column can yield any of the following values: chat-facebook, chat-instagram, chat-sms, chat-web, chat-whatsapp, and voice (to indicate it’s a call).	String

Possible response codes

				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=speech_1&date_ini={{date_ini}}&date_end={{date_end}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox_server: {{wolkvox_server}}',
    'wolkvox-token: {{wolkvox-token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location --globoff 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=speech_1&date_ini={{date_ini}}&date_end={{date_end}}' \
--header 'wolkvox_server: {{wolkvox_server}}' \
--header 'wolkvox-token: {{wolkvox-token}}'

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("text/plain");
RequestBody body = RequestBody.create(mediaType, "");
Request request = new Request.Builder()
  .url("https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=speech_1&date_ini={{date_ini}}&date_end={{date_end}}")
  .method("GET", body)
  .addHeader("wolkvox_server", "{{wolkvox_server}}")
  .addHeader("wolkvox-token", "{{wolkvox-token}}")
  .build();
Response response = client.newCall(request).execute();

				
					import requests

url = "https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=speech_1&date_ini={{date_ini}}&date_end={{date_end}}"

payload = {}
headers = {
  'wolkvox_server': '{{wolkvox_server}}',
  'wolkvox-token': '{{wolkvox-token}}'
}

response = requests.request("GET", url, headers=headers, data=payload)

print(response.text)

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "agent_id": "",
            "agent_name": "",
            "agent_dni": "",
            "conn_id": "",
            "time": "",
            "customer_id": "",
            "date": "",
            "time_silence": "",
            "customer_phone": "",
            "cod_act": "",
            "description_cod_act": "",
            "greeting": "",
            "slow_to_greet": "",
            "greeting_agent_name": "",
            "audio_text": "",
            "feeling": "",
            "channel": ""
        }
    ]
}

APPLICATIONS

MULTICHANNEL DIALER

WOLKVOX STUDIO

ARTIFICIAL INTELLIGENCE

VOICE OF THE CUSTOMER

QUALITY AND PRODUCTIVITY

ANALYTICS

TELEPHONY

INTEGRATIONS

BY INDUSTRY

BY COMPANY TYPE

SMART TEAMS

AUTOMATION AND ARTIFICIAL INTELLIGENCE

DIGITAL TRANSFORMATION

APPLICATIONS

MULTICHANNEL DIALER

WOLKVOX STUDIO

ARTIFICIAL INTELLIGENCE

VOICE OF THE CUSTOMER

QUALITY AND PRODUCTIVITY

ANALYTICS

TELEPHONY

INTEGRATIONS

BY INDUSTRY

BY COMPANY TYPE

SMART TEAMS

AUTOMATION AND ARTIFICIAL INTELLIGENCE

DIGITAL TRANSFORMATION

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APIs Reports Manager

1. CDR Speech En

Request

Response

RESPONSE

UNITED STATES

ARGENTINA

BRAZIL

CHILE

SPAIN

COLOMBIA

GUATEMALA

MEXICO

DOMINICAN REPUBLIC

PERU

AUTOMATION AND
ARTIFICIAL INTELLIGENCE

AUTOMATION AND
ARTIFICIAL INTELLIGENCE