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APIs Reports Manager

1. CDR Speech En

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=speech_1&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description: This is an API that allows for the generation of speech analytics and the analysis of voicetotext conversion on calls.

Benefit: It allows for the optimization of voicetotext conversion analysis without having to listen to the recordings of the calls.

How it works:

  • This API is consumed through the GET method.
  • To consume this API, you must replace in the URL {{wolkvox_server}} with the server nomenclature of the operation.
  • The wolkvoxtoken header must be used to make use of the authorization token.
  • Please note that the same token cannot be consumed simultaneously, so you can program the next API to be consumed when the result of the previous one is successful.

 

REQUEST
NAMEDESCRIPTIONTYPE
apiRequired Report TypeString
date_iniInitial Date (YYYYmmddHHiiss)String
date_endFinal Date (YYYYmmddHHiiss)String

RESPONSE
NAMEDESCRIPTIONTYPE
agent_idThis is the numerical user that is assigned to each of the wolkvox Agente users.String
agent_nameThis is the name that is assigned to each of the wolkvox Agente users.String
agent_dniThis is the identification document of each of the wolkvox Agente users.String
conn_idThis corresponds to the Id of the call.String
timeIndicate time in units of seconds.String
dateIndicate the date in the format yearmonthdayhour.String
time_silenceSilence time on the call.String
customer_phoneIt corresponds to the customer‘s phone.String
customer_idIt corresponds to the customer‘s identification number.String
cod_actIt refers to the call typification.String
description_cod_actDescription of the call typification codeString
greetingGreetingString
slow_to_greetIndicates if there was slowness in the greetingString
greeting_agent_nameIndicates if the agent greets with his nameString
category01Customizable and configurable category 1 in speechString
category02Customizable and configurable category 2 in speechString
category03Customizable and configurable category 3 in speechString
category04Customizable and configurable category 4 in speechString
category05Customizable and configurable category 5 in speechString
audio_textVoice to text conversion of the callString

Possible response codes
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=speech_1&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
			

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "result": "",
            "records": "",
            "percent": ""
        }
    ]
}

				
			
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