WHY WOLKVOX? OMNICHANNEL PLATFORM WOLKVOX CRM CHATBOTS AND VOICEBOTS MANUALS

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1. CDR Speech En

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APIs Reports Manager

1. CDR Speech En

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=speech_1&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description: This is an API that allows for the generation of speech analytics and the analysis of voice–to–text conversion on calls.

Benefit: It allows for the optimization of voice–to–text conversion analysis without having to listen to the recordings of the calls.

How it works:

This API is consumed through the GET method.
To consume this API, you must replace in the URL {{wolkvox_server}} with the server nomenclature of the operation.
The wolkvox–token header must be used to make use of the authorization token.
Please note that the same token cannot be consumed simultaneously, so you can program the next API to be consumed when the result of the previous one is successful.

REQUEST

NAME	DESCRIPTION	TYPE
api	Required Report Type	String
date_ini	Initial Date (YYYYmmddHHiiss)	String
date_end	Final Date (YYYYmmddHHiiss)	String

RESPONSE

NAME	DESCRIPTION	TYPE
agent_id	This is the numerical user that is assigned to each of the wolkvox Agente users.	String
agent_name	This is the name that is assigned to each of the wolkvox Agente users.	String
agent_dni	This is the identification document of each of the wolkvox Agente users.	String
conn_id	This corresponds to the Id of the call.	String
time	Indicate time in units of seconds.	String
date	Indicate the date in the format year–month–day–hour.	String
time_silence	Silence time on the call.	String
customer_phone	It corresponds to the customer‘s phone.	String
customer_id	It corresponds to the customer‘s identification number.	String
cod_act	It refers to the call typification.	String
description_cod_act	Description of the call typification code	String
greeting	Greeting	String
slow_to_greet	Indicates if there was slowness in the greeting	String
greeting_agent_name	Indicates if the agent greets with his name	String
category01	Customizable and configurable category 1 in speech	String
category02	Customizable and configurable category 2 in speech	String
category03	Customizable and configurable category 3 in speech	String
category04	Customizable and configurable category 4 in speech	String
category05	Customizable and configurable category 5 in speech	String
audio_text	Voice to text conversion of the call	String

Possible response codes

				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=speech_1&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location --request GET https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=speech_1&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}' 
--header 'wolkvox-token: {{token}}'

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
Request request = new Request.Builder()
  .url("https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=speech_1&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}")
  .method("GET", null)
  .addHeader("wolkvox-token", "{{token}}")
  .build();
Response response = client.newCall(request).execute();

				
					import requests

url = "https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=speech_1&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}"

payload={}
headers = {
  'wolkvox-token': '{{token}}'
}

response = requests.request("GET", url, headers=headers, data=payload)

print(response.text)

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "result": "",
            "records": "",
            "percent": ""
        }
    ]
}

APPLICATIONS

MULTICHANNEL DIALER

WOLKVOX STUDIO

ARTIFICIAL INTELLIGENCE

VOICE OF THE CUSTOMER

QUALITY AND PRODUCTIVITY

ANALYTICS

TELEPHONY

INTEGRATIONS

APPLICATIONS

MULTICHANNEL DIALER

WOLKVOX STUDIO

ARTIFICIAL INTELLIGENCE

VOICE OF THE CUSTOMER

QUALITY AND PRODUCTIVITY

ANALYTICS

TELEPHONY

INTEGRATIONS

< / >

APIs Reports Manager

1. CDR Speech En

RESPONSE

UNITED STATES

ARGENTINA

BRAZIL

CHILE

SPAIN

COLOMBIA

GUATEMALA

MEXICO

DOMINICAN REPUBLIC

PERU