fbpx

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=skill_1&skill_id={{skill_id}}&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

Taking into account the total of inbound calls, the abandonment rate and the customer wait time on the line to be attended, this report allows tracking individually by skill to the service level of the operation and to the consolidated of incoming calls.

Benefit:

Identifying the service level is important for operations because this indicator can be in addition to a goal, a real performance measurement. This report allows tracking by skill individually.

How it works:

REQUEST

NAMEDESCRIPTIONTYPE
apiType of report requiredString
skill_idNumerical identification of the skillString
date_iniInitial Date (YYYYmmddHHiiss)String
date_endFinal Date (YYYYmmddHHiiss)String

RESPONSE

NAMEDESCRIPTIONTYPE
skill_nameRefers to the skill‘s nameString
skill_idRefers to the skill‘s numerical identificationString
inbound_callsRefers to the total of incoming calls to the operationString
answer_callsRefers to the total of answered inbound calls by the agentString
abandon_callsRefers to the total of inbound calls hung up by the client before the attention of the adviserString
service_level_10segIndicates the % of calls that were answered before 10 secondsString
service_level_20segIndicates the % of calls that were answered before 20 secondsString
service_level_30segIndicates the % of calls that were answered before 30 secondsString
abandonIndicates the percentage of inbound calls hung up by the client before the attention of the adviserString
asaIndicates the average time in seconds for the client to wait in the line to be attended (Average Speed Answer)String
ataIndicates the average time in seconds for the client to wait in the line before abandoning (Average Time Abandonment)String
 

Possible response codes
200, 400, 401, 403, 404, 405 
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=skill_1&skill_id={{skill_id}}&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{wolkvox_token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "skill_name": "",
            "skill_id": "",
            "inbound_calls": "",
            "answer_calls": "",
            "abandon_calls": "",
            "service_level_10seg": "",
            "service_level_20seg": "",
            "service_level_30seg": "",
            "abandon": "",
            "asa": "",
            "ata": ""
        }
    ]
}

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=skill_1&skill_id={{skill_id}}&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

Taking into account the total of inbound calls, the abandonment rate and the customer wait time on the line to be attended, this report allows tracking individually by skill to the service level of the operation and to the consolidated of incoming calls.

Benefit:

Identifying the service level is important for operations because this indicator can be in addition to a goal, a real performance measurement. This report allows tracking by skill individually.

How it works:

NAMEDESCRIPTIONTYPE
apiType of report requiredString
skill_idNumerical identification of the skillString
date_iniInitial Date (YYYYmmddHHiiss)String
date_endFinal Date (YYYYmmddHHiiss)String

NAMEDESCRIPTIONTYPE
skill_nameRefers to the skill‘s nameString
skill_idRefers to the skill‘s numerical identificationString
inbound_callsRefers to the total of incoming calls to the operationString
answer_callsRefers to the total of answered inbound calls by the agentString
abandon_callsRefers to the total of inbound calls hung up by the client before the attention of the adviserString
service_level_10segIndicates the % of calls that were answered before 10 secondsString
service_level_20segIndicates the % of calls that were answered before 20 secondsString
service_level_30segIndicates the % of calls that were answered before 30 secondsString
abandonIndicates the percentage of inbound calls hung up by the client before the attention of the adviserString
asaIndicates the average time in seconds for the client to wait in the line to be attended (Average Speed Answer)String
ataIndicates the average time in seconds for the client to wait in the line before abandoning (Average Time Abandonment)String
 

Possible response codes
200, 400, 401, 403, 404, 405 
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=skill_1&skill_id={{skill_id}}&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{wolkvox_token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "skill_name": "",
            "skill_id": "",
            "inbound_calls": "",
            "answer_calls": "",
            "abandon_calls": "",
            "service_level_10seg": "",
            "service_level_20seg": "",
            "service_level_30seg": "",
            "abandon": "",
            "asa": "",
            "ata": ""
        }
    ]
}

< / >

APIs Reports Manager

1. Calls and Service Level by Skill/Service En

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=skill_1&skill_id={{skill_id}}&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

Taking into account the total of inbound calls, the abandonment rate and the customer wait time on the line to be attended, this report allows tracking individually by skill to the service level of the operation and to the consolidated of incoming calls.

Benefit:

Identifying the service level is important for operations because this indicator can be in addition to a goal, a real performance measurement. This report allows tracking by skill individually.

How it works:

  • To consume this API you must replace {{wolkvox_server}} in the url with the server naming of the operation.
  • You must make use of the wolkvox–token header to make use of the authorization token.
  • Keep in mind that the same token cannot be consumed simultaneously, so you can program the next API to be consumed when the result of the previous one is successful.
  • In terms of time, to track your operation you can consume the information every 5 minutes.
  • This API can receive the parameter skill_id=all.

NAMEDESCRIPTIONTYPE
apiType of report requiredString
skill_idNumerical identification of the skillString
date_iniInitial Date (YYYYmmddHHiiss)String
date_endFinal Date (YYYYmmddHHiiss)String

NAMEDESCRIPTIONTYPE
skill_nameRefers to the skill‘s nameString
skill_idRefers to the skill‘s numerical identificationString
inbound_callsRefers to the total of incoming calls to the operationString
answer_callsRefers to the total of answered inbound calls by the agentString
abandon_callsRefers to the total of inbound calls hung up by the client before the attention of the adviserString
service_level_10segIndicates the % of calls that were answered before 10 secondsString
service_level_20segIndicates the % of calls that were answered before 20 secondsString
service_level_30segIndicates the % of calls that were answered before 30 secondsString
abandonIndicates the percentage of inbound calls hung up by the client before the attention of the adviserString
asaIndicates the average time in seconds for the client to wait in the line to be attended (Average Speed Answer)String
ataIndicates the average time in seconds for the client to wait in the line before abandoning (Average Time Abandonment)String
 

Possible response codes
200, 400, 401, 403, 404, 405 
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=skill_1&skill_id={{skill_id}}&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{wolkvox_token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "skill_name": "",
            "skill_id": "",
            "inbound_calls": "",
            "answer_calls": "",
            "abandon_calls": "",
            "service_level_10seg": "",
            "service_level_20seg": "",
            "service_level_30seg": "",
            "abandon": "",
            "asa": "",
            "ata": ""
        }
    ]
}
Whatsapp
wolkvox
worldwide

UNITED STATES

Atlanta, GA +1 (470) 447-2610
Miami, FL +1 (470) 447-2610

ARGENTINA

Buenos Aires +54 (11) 5217 5933

BRAZIL

Sao Paulo +55 (11) 521 75 933

CHILE

Santiago de Chile +56 (2) 240 533 89

SPAIN

Madrid +34 (910) 601 691

COLOMBIA

Medellín +57 (604) 322 98 80

GUATEMALA

Ciudad de Guatemala +502 (2) 3141344

MEXICO

Ciudad de México +52 (55) 8526 36 34

DOMINICAN REPUBLIC

Santo Domingo +1 (829) 249 69 68

PERU

Lima +51 (1) 644 91 39
Facebook Twitter Linkedin Youtube
Careers
|
Information security policy
|
Privacy Policy
|
Information Transfer Policies

Copyright © 2023 MICROSYSLABS. 1820 N Corporate Lakes Blvd, unit 205. Weston, FL 33326

WHY WOLKVOX?

OMNICHANNEL PLATFORM

WOLKVOX CRM

CHATBOTS AND VOICEBOTS

MANUALS

COLOMBIA
Medellín +57 (4) 322 98 80
Bogotá +57 (1) 381 90 40
Cali +57 (2) 891 28 46
Barranquilla +57 (5) 316 10 34

ARGENTINA
Buenos Aires +54 (11) 5217 5933

SPAIN
Madrid +34 (910) 601 691

MEXICO
Ciudad de México +52 (55) 8526 36 34

BRASIL
Brasilia +55 (61) 9836 4127
São Paulo +55 (12) 9811 155 83

UNITED STATES
New York +1 (914) 373 71 36

DOMINICAN REPUBLIC
Santo Domingo +1 (829) 249 69 68

CHILE
Santiago de Chile +56 (2) 240 533 89

GUATEMALA
Ciudad de Guatemala +502 (2) 314 1344

PERU
Lima +51 (1) 644 91 39

Facebook Twitter Linkedin Youtube
Careers
Information security policy
Privacy Policy
Information Transfer Policies

Copyright © 2023 MICROSYSLABS S.A.S.
Cra 30 # 4A – 45 Of. 205 Ed. FOREVER W&L, Medellín, Colombia

We use cookies, if you continue browsing we will assume that you agree. You can read more about the use of cookies in our privacy policies and treatment of personal data
accept and close