ARGENTINA
Buenos Aires +54 (11) 5217 5933
BRAZIL
Sao Paulo +55 (11) 521 75 933
CHILE
Santiago de Chile +56 (2) 240 533 89
URL:
Description:
This report allows you to consult the details of the interactions, specifying the information of the message (sender, who manages the attention, message and response), the skill, the date (creation and closing), the agent, evaluation and comments.
Benefit:
Identify the traceability of interaction care through detailed information and assess whether the way the conversation is managed is aligned with the quality attributes of the operation.
How it works:
REQUEST
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of report required | String |
| date_ini | Initial Date (YYYYmmddHHiiss) | String |
| date_end | Final Date (YYYYmmddHHiiss) | String |
RESPONSE
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| channel | Indicates the contact channel between the client and the agent. This column can yield one of the following values: Email, facebook_page, instagram, and twitter. | String |
| agent_name | Agent’s name | String |
| skill_id | It is the numerical identification of the skill group. | String |
| case_id | Corresponds to the case identification number | String |
| subject | Indicates the email subject for an email-type interaction, or the name of the person who wrote on the Facebook, Instagram, or Twitter wall. | String |
| from | Indicates the sender of the message, for emails if it’s an email address, or the ID number and name if it’s a Facebook, Instagram, or Twitter profile. | String |
| to | Indicates the recipient of the message, for emails if it’s an email address, or the ID number and name if it’s a Facebook, Instagram, or Twitter profile. | String |
| body | Refers to the body of the message | String |
| answer | Refers to the response the sender receives to his message. | String |
| date_creation | Indicates the date and time of creation of the message | String |
| close_date | Indicates the closing date of the interaction | String |
| evaluation_survey | Indicates the evaluation obtained by the interaction if the survey was answered. | String |
| cod_act | This is the ID of the typing or coding code used by the agent. | String |
| cod_description | Description of the typification code | String |
| comments | Interaction commentary text | String |
| attachments | Attachments | String |
| status | Indicates the status of the interaction. It can yield the values: open (open interaction), close (closed interaction), and archived (archived interaction). | String |
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_4&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'GET',
CURLOPT_HTTPHEADER => array(
'wolkvox-token: {{token}}'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
{
"code": 200,
"error": null,
"msg": "1 records were found",
"data": [
{
"channel": "",
"agent_name": "",
"skill_id": "",
"case_id": "",
"subject": "",
"from": "",
"to": "",
"body": "",
"answer": "",
"date_creation": "",
"close_date": "",
"evaluation_survey": "",
"cod_act": "",
"comments": "",
"attachments": "",
"status": ""
}
]
}
Sao Paulo +55 (11) 521 75 933
Santiago de Chile +56 (2) 240 533 89
Medellín +57 (604) 322 98 80
Ciudad de Guatemala +502 (2) 3141344
Ciudad de México +52 (55) 8526 36 34
Copyright © 2023 MICROSYSLABS. 1820 N Corporate Lakes Blvd, unit 205. Weston, FL 33326
Copyright © 2023 MICROSYSLABS S.A.S.
Cra 30 # 4A – 45 Of. 205 Ed. FOREVER W&L, Medellín, Colombia