ARGENTINA
Buenos Aires +54 (11) 5217 5933
BRAZIL
Sao Paulo +55 (11) 521 75 933
CHILE
Santiago de Chile +56 (2) 240 533 89
URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_13&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}
Description:
This API allows you to access the usage history of the “Final Menu Option” component. Remember that the “Menu Option” component is used in routing points of type “voice” and “chat” to track which options the user is navigating through in the flow. You can also track which options the user is navigating through.
Benefit:
This API provides valuable information about user interactions and helps optimize the customer experience.
How it works:
REQUEST
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Type of required report. | String |
date_ini | Start Date (YYYYmmddHHiiss) | String |
date_end | End Date (YYYYmmddHHiiss) | String |
RESPONSE
NAME | DESCRIPTION | TYPE |
---|---|---|
code | Response Status Code. | Int |
error | Indicates whether there was any kind of error during the execution of the request. | String |
msg | Provides a descriptive message about the result of the request. | String |
data | It is the set of data obtained after a successful request. | String |
rp_id | Routing Point Identifier. | String |
conn_id | Interaction Identifier. | String |
customer_id | Customer Identification Number. | String |
channel | Channel through which the interaction took place. It can yield the values “voice”, “chat-web”, “chat-whatsapp”, “chat-facebook”, or “chat-telegram”. | String |
telephone | Customer’s phone number. | String |
attempt | Number of attempts made in the routing point. | String |
date | Interaction date. | String |
second_event | This is the second in which the indicated menu option was accessed. | String |
cod_opc_menu | Selected menu option. | String |
URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_13&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}
Description:
This API allows you to access the usage history of the “Final Menu Option” component. Remember that the “Menu Option” component is used in routing points of type “voice” and “chat” to track which options the user is navigating through in the flow. You can also track which options the user is navigating through.
Benefit:
This API provides valuable information about user interactions and helps optimize the customer experience.
How it works:
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Type of required report. | String |
date_ini | Start Date (YYYYmmddHHiiss) | String |
date_end | End Date (YYYYmmddHHiiss) | String |
NAME | DESCRIPTION | TYPE |
---|---|---|
code | Response Status Code. | Int |
error | Indicates whether there was any kind of error during the execution of the request. | String |
msg | Provides a descriptive message about the result of the request. | String |
data | It is the set of data obtained after a successful request. | String |
rp_id | Routing Point Identifier. | String |
conn_id | Interaction Identifier. | String |
customer_id | Customer Identification Number. | String |
channel | Channel through which the interaction took place. It can yield the values “voice”, “chat-web”, “chat-whatsapp”, “chat-facebook”, or “chat-telegram”. | String |
telephone | Customer’s phone number. | String |
attempt | Number of attempts made in the routing point. | String |
date | Interaction date. | String |
second_event | This is the second in which the indicated menu option was accessed. | String |
cod_opc_menu | Selected menu option. | String |
URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_13&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}
Description:
This API allows you to access the usage history of the “Final Menu Option” component. Remember that the “Menu Option” component is used in routing points of type “voice” and “chat” to track which options the user is navigating through in the flow. You can also track which options the user is navigating through.
Benefit:
This API provides valuable information about user interactions and helps optimize the customer experience.
How it works:
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Type of required report. | String |
date_ini | Start Date (YYYYmmddHHiiss) | String |
date_end | End Date (YYYYmmddHHiiss) | String |
NAME | DESCRIPTION | TYPE |
---|---|---|
code | Response Status Code. | Int |
error | Indicates whether there was any kind of error during the execution of the request. | String |
msg | Provides a descriptive message about the result of the request. | String |
data | It is the set of data obtained after a successful request. | String |
rp_id | Routing Point Identifier. | String |
conn_id | Interaction Identifier. | String |
customer_id | Customer Identification Number. | String |
channel | Channel through which the interaction took place. It can yield the values “voice”, “chat-web”, “chat-whatsapp”, “chat-facebook”, or “chat-telegram”. | String |
telephone | Customer’s phone number. | String |
attempt | Number of attempts made in the routing point. | String |
date | Interaction date. | String |
second_event | This is the second in which the indicated menu option was accessed. | String |
cod_opc_menu | Selected menu option. | String |