URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/configuration.php?api=create_agent

Description:

This API allows the creation of new agents from external solutions, parameterizing the name, identification and network user, information required for logging.

Benefit:

Optimize processes and time by creating external solution agents in an agile and simple way.

How it works:

• The consumption of this API is done by POST method.
• In the json the parameters are added according to the operation or process to be performed.
• To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
• You should use the header “wolkvox-token: {{token}}” to make use of the authorization token.
• Please note that the same token cannot be consumed simultaneously. Therefore, you can schedule the next API to be consumed when the result of the previous one is successful.
• The field “agent_sso” is optional and allows users to log in to the system using their existing authentication credentials, without the need to provide separate login information for our call and contact center software.
• The field to assign a password “agent_pass”: “” can remain empty, and the system will assign a random password.
• The password must contain at least one uppercase letter, one lowercase letter, one number, and one special character (!#%&*@).

NAME	DESCRIPTION	TYPE
agent_dni	Agent’s personal identification number	String
agent_name	Agent name	String
agent_sso	Network user for single sign on function	String
agent_pass	Password you want to assign to the agent	String

NAME	DESCRIPTION	TYPE
agent_id	Refers to the agent’s numeric ID	String
password	Agent password	String