fbpx

< / >

APIs Reports Manager

1.1. Calls and IVR minutes per day En

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_1_1&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report indicates the amount of calls managed by the Interactive Voice ResponseIVR system by day, and the total minutes consumed per day.

Benefit:

This report allows tracking the calls attended by the IVR and its duration per day to assess the management of this selfservice system in terms of usage.

How it works:

  • This API is consumed through the GET method.
  • To consume this API, you must replace {{wolkvox_server}} in the URL with the server naming of the operation.
  • The wolkvoxtoken header must be used to make use of the authorization token.
  • Keep in mind that the same token cannot be consumed simultaneously, so you can program the next API to be consumed when the result of the previous one is successful.
  • In terms of time, to track your operation you can consume the information every 5 minutes.
  • Limit of records that can be downloaded per consumption: 60,000 records.
  • Limit of records that can be uploaded per consumption: 10,000 records.
  • Limit of days queried in dates: 31 days.
  • Limit of result weight: 256 MB.
  • API consumption time limit: 60 seconds.
  • Concurrent consumption limit of a token: 2 simultaneous requests.
  • Daily limit of tokens: Number of licenses multiplied by 1000 daily tokens.

Request

NAME DESCRIPTION TYPE
api Type of report requiered String
date_ini Initial Date (YYYYmmddHHiiss) String
date_end Final Date (YYYYmmddHHiiss) String

Response

NAME DESCRIPTION TYPE
day Indicates the date in the format YearMonthDay String
calls Indicates the number of calls managed in the IVR String
ivr_minutes Indicates the number of minutes consumed in the IVR String
Possible response codes
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_1_1&date_ini={{date_ini}}&date_end={{date_end}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox_server: {{wolkvox_server}}',
    'wolkvox-token: {{wolkvox-token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
			

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "day": "",
            "calls": "",
            "ivr_minutes": ""
        }
    ]
}
				
			

Usamos cookies, se continuar a navegar assumimos que concorda. Pode ler mais sobre a utilização de cookies nas nossas políticas de privacidade e tratamento de dados pessoais

We use cookies, if you continue browsing we will assume that you agree. You can read more about the use of cookies in our privacy policies and treatment of personal data