ARGENTINA
Buenos Aires +54 (11) 5217 5933
BRAZIL
Sao Paulo +55 (11) 521 75 933
CHILE
Santiago de Chile +56 (2) 240 533 89
URL:
Description:
This report indicates the amount of calls managed by the Interactive Voice Response –IVR– system by day, and the total minutes consumed per day.
Benefit:
This report allows tracking the calls attended by the IVR and its duration per day to assess the management of this self–service system in terms of usage.
How it works:
REQUEST
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Type of report requiered | String |
date_ini | Initial Date (YYYYmmddHHiiss) | String |
date_end | Final Date (YYYYmmddHHiiss) | String |
RESPONSE
NAME | DESCRIPTION | TYPE |
---|---|---|
day | Indicates the date in the format Year–Month–Day | String |
calls | Indicates the number of calls managed in the IVR | String |
ivr_minutes | Indicates the number of minutes consumed in the IVR | String |
URL:
Description:
This report indicates the amount of calls managed by the Interactive Voice Response –IVR– system by day, and the total minutes consumed per day.
Benefit:
This report allows tracking the calls attended by the IVR and its duration per day to assess the management of this self–service system in terms of usage.
How it works:
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Type of report requiered | String |
date_ini | Initial Date (YYYYmmddHHiiss) | String |
date_end | Final Date (YYYYmmddHHiiss) | String |
NAME | DESCRIPTION | TYPE |
---|---|---|
day | Indicates the date in the format Year–Month–Day | String |
calls | Indicates the number of calls managed in the IVR | String |
ivr_minutes | Indicates the number of minutes consumed in the IVR | String |