fbpx
pricing
Search
Close this search box.
pricing
Search
Close this search box.
Search
Close this search box.

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/speech_analytics.php?api=speech_calls&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}&filter={{filter}}&value={{value}}

Description:

API that allows generating speech analytics information and all voice to text conversion analysis in calls.

Benefit:

It allows to optimize the analysis of voice to text conversions without having to listen to the recordings of the calls.

How it works:

REQUEST

NAME DESCRIPTION TYPE
api Type of report required String
date_ini Initial Date (YYYYmmddHHiiss) String
date_end Final Date (YYYYmmddHHiiss) String
filter Name of the column field or for filtering the search. It can take the values “id_call”, “id_agent”, “cod_act”, and “speech_to_text”. String
value Value to which the filter is to be applied String

RESPONSE

NAME DESCRIPTION TYPE
conn_id It corresponds to the call ID String
agent_id It is the numerical user that is assigned to each of the wolkvox agents String
customer_phone It corresponds to the customer‘s phone String
time Indicates time in units of seconds String
date Indicates the date with year–month–day–hour format String
cod_act Refers to the call classification  String
greeting Indicates if the agent greeted (yes) or not (no). String
slow_to_greet Indicates if there was a delay in greeting (yes/no). String
greeting_agent_name Indicates if the agent greets with their name (yes/no). String
category01 Category 1 customizable and configurable in the speech String
category02 Category 2 customizable and configurable in the speech String
category03 Category 3 customizable and configurable in the speech String
category04 Category 4 customizable and configurable in the speech String
category05 Category 5 customizable and configurable in the speech String
silence Percentage of silence in the call String
audio_text Voice to text conversion of the call String
customer_id Corresponds to the customer‘s identification number String
summary Summary of the call conversation String
feeling Average customer sentiment about the conversation. It can result in “Very negative”, “Negative”, “Neutral”, “Positive”, and “Very positive”. String
channel Channel to which the connector belongs. It can yield the values “voice”, “chat-whatsapp”, and “chat-sms”. String

Possible response codes
200, 400, 401, 403, 404, 405 
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/speech_analytics.php?date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}&api=speech_calls&filter={{filter}}&value={{value}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

RESPONSE

				
					{
    "code": "200",
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "conn_id": "",
            "agent_id": "",
            "customer_phone": "",
            "time": "",
            "date": "",
            "cod_act": "",
            "greeting": "",
            "slow_to_greet": "",
            "greeting_agent_name": "",
            "category01": "",
            "category02": "",
            "category03": "",
            "category04": "",
            "category05": "",
            "silence": "",
            "audio_text": "",
            "customer_id":"",
            "summary": "",
            "feeling":"",
            "channel":""
        }
    ]
}

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/speech_analytics.php?api=speech_calls&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}&filter={{filter}}&value={{value}}

Description:

API that allows generating speech analytics information and all voice to text conversion analysis in calls.

Benefit:

It allows to optimize the analysis of voice to text conversions without having to listen to the recordings of the calls.

How it works:

NAME DESCRIPTION TYPE
api Type of report required String
date_ini Initial Date (YYYYmmddHHiiss) String
date_end Final Date (YYYYmmddHHiiss) String
filter Name of the column field or for filtering the search. It can take the values “id_call”, “id_agent”, “cod_act”, and “speech_to_text”. String
value Value to which the filter is to be applied String

NAME DESCRIPTION TYPE
conn_id It corresponds to the call ID String
agent_id It is the numerical user that is assigned to each of the wolkvox agents String
customer_phone It corresponds to the customer‘s phone String
time Indicates time in units of seconds String
date Indicates the date with year–month–day–hour format String
cod_act Refers to the call classification  String
greeting Indicates if the agent greeted (yes) or not (no). String
slow_to_greet Indicates if there was a delay in greeting (yes/no). String
greeting_agent_name Indicates if the agent greets with their name (yes/no). String
category01 Category 1 customizable and configurable in the speech String
category02 Category 2 customizable and configurable in the speech String
category03 Category 3 customizable and configurable in the speech String
category04 Category 4 customizable and configurable in the speech String
category05 Category 5 customizable and configurable in the speech String
silence Percentage of silence in the call String
audio_text Voice to text conversion of the call String
customer_id Corresponds to the customer‘s identification number String
summary Summary of the call conversation String
feeling Average customer sentiment about the conversation. It can result in “Very negative”, “Negative”, “Neutral”, “Positive”, and “Very positive”. String
channel Channel to which the connector belongs. It can yield the values “voice”, “chat-whatsapp”, and “chat-sms”. String

Possible response codes
200, 400, 401, 403, 404, 405 
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/speech_analytics.php?date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}&api=speech_calls&filter={{filter}}&value={{value}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

RESPONSE

				
					{
    "code": "200",
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "conn_id": "",
            "agent_id": "",
            "customer_phone": "",
            "time": "",
            "date": "",
            "cod_act": "",
            "greeting": "",
            "slow_to_greet": "",
            "greeting_agent_name": "",
            "category01": "",
            "category02": "",
            "category03": "",
            "category04": "",
            "category05": "",
            "silence": "",
            "audio_text": "",
            "customer_id":"",
            "summary": "",
            "feeling":"",
            "channel":""
        }
    ]
}

< / >

APIs Speech Analytics

1. Speech Calls En

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/speech_analytics.php?api=speech_calls&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}&filter={{filter}}&value={{value}}

Description:

API that allows generating speech analytics information and all voice to text conversion analysis in calls.

Benefit:

It allows to optimize the analysis of voice to text conversions without having to listen to the recordings of the calls.

How it works:

  • This API is consumed by GET method.
  • To consume this API you must replace in the URL {{wolkvox_server}} by the nomenclature of the server of the operation.
  • The wolkvox–token header must be used to use the authorization token.
  • Keep in mind that the same token cannot be consumed simultaneously, so you can program that the next API is consumed when the result of the previous one is successful.
  • The fields {{filter}} and {{value}} are optional and allow for more convenient information filtering. Therefore, the URL can be as follows: https://wv{{wolkvox_server}}.wolkvox.com/api/v2/speech_analytics.php?api=speech_calls&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

NAME DESCRIPTION TYPE
api Type of report required String
date_ini Initial Date (YYYYmmddHHiiss) String
date_end Final Date (YYYYmmddHHiiss) String
filter Name of the column field or for filtering the search. It can take the values “id_call”, “id_agent”, “cod_act”, and “speech_to_text”. String
value Value to which the filter is to be applied String

NAME DESCRIPTION TYPE
conn_id It corresponds to the call ID String
agent_id It is the numerical user that is assigned to each of the wolkvox agents String
customer_phone It corresponds to the customer‘s phone String
time Indicates time in units of seconds String
date Indicates the date with year–month–day–hour format String
cod_act Refers to the call classification  String
greeting Indicates if the agent greeted (yes) or not (no). String
slow_to_greet Indicates if there was a delay in greeting (yes/no). String
greeting_agent_name Indicates if the agent greets with their name (yes/no). String
category01 Category 1 customizable and configurable in the speech String
category02 Category 2 customizable and configurable in the speech String
category03 Category 3 customizable and configurable in the speech String
category04 Category 4 customizable and configurable in the speech String
category05 Category 5 customizable and configurable in the speech String
silence Percentage of silence in the call String
audio_text Voice to text conversion of the call String
customer_id Corresponds to the customer‘s identification number String
summary Summary of the call conversation String
feeling Average customer sentiment about the conversation. It can result in “Very negative”, “Negative”, “Neutral”, “Positive”, and “Very positive”. String
channel Channel to which the connector belongs. It can yield the values “voice”, “chat-whatsapp”, and “chat-sms”. String

Possible response codes
200, 400, 401, 403, 404, 405 
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/speech_analytics.php?date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}&api=speech_calls&filter={{filter}}&value={{value}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

RESPONSE

				
					{
    "code": "200",
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "conn_id": "",
            "agent_id": "",
            "customer_phone": "",
            "time": "",
            "date": "",
            "cod_act": "",
            "greeting": "",
            "slow_to_greet": "",
            "greeting_agent_name": "",
            "category01": "",
            "category02": "",
            "category03": "",
            "category04": "",
            "category05": "",
            "silence": "",
            "audio_text": "",
            "customer_id":"",
            "summary": "",
            "feeling":"",
            "channel":""
        }
    ]
}
Whatsapp
wolkvox
worldwide

UNITED STATES

Atlanta, GA +1 (470) 447-2610
Miami, FL +1 (470) 447-2610

ARGENTINA

Buenos Aires +54 (11) 5217 5933

BRAZIL

Sao Paulo +55 (11) 521 75 933

CHILE

Santiago de Chile +56 (2) 240 533 89

SPAIN

Madrid +34 (910) 601 691

COLOMBIA

Medellín +57 (604) 322 98 80

GUATEMALA

Ciudad de Guatemala +502 (2) 3141344

MEXICO

Ciudad de México +52 (55) 8526 36 34

DOMINICAN REPUBLIC

Santo Domingo +1 (829) 249 69 68

PERU

Lima +51 (1) 644 91 39
Facebook Twitter Linkedin Youtube
Careers
|
Information security policy
|
Privacy Policy
|
Information Transfer Policies

Copyright © 2023 MICROSYSLABS. 1820 N Corporate Lakes Blvd, unit 205. Weston, FL 33326

WHY WOLKVOX?

OMNICHANNEL PLATFORM

WOLKVOX CRM

CHATBOTS AND VOICEBOTS

MANUALS

COLOMBIA
Medellín +57 (4) 322 98 80
Bogotá +57 (1) 381 90 40
Cali +57 (2) 891 28 46
Barranquilla +57 (5) 316 10 34

ARGENTINA
Buenos Aires +54 (11) 5217 5933

SPAIN
Madrid +34 (910) 601 691

MEXICO
Ciudad de México +52 (55) 8526 36 34

BRASIL
Brasilia +55 (61) 9836 4127
São Paulo +55 (12) 9811 155 83

UNITED STATES
New York +1 (914) 373 71 36

DOMINICAN REPUBLIC
Santo Domingo +1 (829) 249 69 68

CHILE
Santiago de Chile +56 (2) 240 533 89

GUATEMALA
Ciudad de Guatemala +502 (2) 314 1344

PERU
Lima +51 (1) 644 91 39

Facebook Twitter Linkedin Youtube
Careers
Information security policy
Privacy Policy
Information Transfer Policies

Copyright © 2023 MICROSYSLABS S.A.S.
Cra 30 # 4A – 45 Of. 205 Ed. FOREVER W&L, Medellín, Colombia

We use cookies, if you continue browsing we will assume that you agree. You can read more about the use of cookies in our privacy policies and treatment of personal data
accept and close