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URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/quality.php?api=quality_matrix

Description:

Deliver quality matrix configuration information.

Benefit:

Allow to get the information at the moment of consumption, from the matrix that is in the quality module.

how it works:

REQUEST

REQUEST
NAME DESCRIPTION TYPE
api Type of required report. String

RESPONSE

RESPONSE
nombreDeEncuesta1 In the “response,” all surveys created in the quality matrix are listed.
category Category to which the attribute belongs. String
attribute Survey attribute. String
error_type Critical (CE) and Non-critical (NCE) error type. Determines the type of error if the attribute is not met. String
percent Weight that the attribute has on the survey. String

 

Possible response codes
200, 400, 401, 403, 404, 405 
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/quality.php?api=quality_matrix',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "skill_name": "",
            "skill_id": "",
            "inbound_calls": "",
            "answer_calls": "",
            "abandon_calls": "",
            "service_level_10seg": "",
            "service_level_20seg": "",
            "service_level_30seg": "",
            "abandon": "",
            "asa": "",
            "ata": ""
        }
    ]
}

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/quality.php?api=quality_matrix

Description:

Deliver quality matrix configuration information.

Benefit:

Allow to get the information at the moment of consumption, from the matrix that is in the quality module.

how it works:

REQUEST
NAME DESCRIPTION TYPE
api Type of required report. String

RESPONSE
nombreDeEncuesta1 In the “response,” all surveys created in the quality matrix are listed.
category Category to which the attribute belongs. String
attribute Survey attribute. String
error_type Critical (CE) and Non-critical (NCE) error type. Determines the type of error if the attribute is not met. String
percent Weight that the attribute has on the survey. String

 

Possible response codes
200, 400, 401, 403, 404, 405 
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/quality.php?api=quality_matrix',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "skill_name": "",
            "skill_id": "",
            "inbound_calls": "",
            "answer_calls": "",
            "abandon_calls": "",
            "service_level_10seg": "",
            "service_level_20seg": "",
            "service_level_30seg": "",
            "abandon": "",
            "asa": "",
            "ata": ""
        }
    ]
}

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/quality.php?api=quality_matrix

Description:

Deliver quality matrix configuration information.

Benefit:

Allow to get the information at the moment of consumption, from the matrix that is in the quality module.

how it works:

REQUEST
NAME DESCRIPTION TYPE
api Type of required report. String

RESPONSE
nombreDeEncuesta1 In the “response,” all surveys created in the quality matrix are listed.
category Category to which the attribute belongs. String
attribute Survey attribute. String
error_type Critical (CE) and Non-critical (NCE) error type. Determines the type of error if the attribute is not met. String
percent Weight that the attribute has on the survey. String

 

Possible response codes
200, 400, 401, 403, 404, 405 
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/quality.php?api=quality_matrix',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "skill_name": "",
            "skill_id": "",
            "inbound_calls": "",
            "answer_calls": "",
            "abandon_calls": "",
            "service_level_10seg": "",
            "service_level_20seg": "",
            "service_level_30seg": "",
            "abandon": "",
            "asa": "",
            "ata": ""
        }
    ]
}

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/quality.php?api=quality_matrix

Description:

Deliver quality matrix configuration information.

Benefit:

Allow to get the information at the moment of consumption, from the matrix that is in the quality module.

how it works:

REQUEST
NAME DESCRIPTION TYPE
api Type of required report. String

RESPONSE
nombreDeEncuesta1 In the “response,” all surveys created in the quality matrix are listed.
category Category to which the attribute belongs. String
attribute Survey attribute. String
error_type Critical (CE) and Non-critical (NCE) error type. Determines the type of error if the attribute is not met. String
percent Weight that the attribute has on the survey. String

 

Possible response codes
200, 400, 401, 403, 404, 405 
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/quality.php?api=quality_matrix',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "skill_name": "",
            "skill_id": "",
            "inbound_calls": "",
            "answer_calls": "",
            "abandon_calls": "",
            "service_level_10seg": "",
            "service_level_20seg": "",
            "service_level_30seg": "",
            "abandon": "",
            "asa": "",
            "ata": ""
        }
    ]
}

< / >

APIs Reports Manager

1. Quality Matrix En

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/quality.php?api=quality_matrix

Description:

Deliver quality matrix configuration information.

Benefit:

Allow to get the information at the moment of consumption, from the matrix that is in the quality module.

how it works:

  • The consumption of this API is done by GET method.
  • To consume this API you must replace the {{wolkvox_server}} in the url by the server nomenclature of the operation.
  • The wolkvox–token header must be used to make use of the authorization token.
  • Keep in mind that the same token cannot be consumed simultaneously, so you can program that the next API is consumed when the result of the previous one is successful.

REQUEST
NAME DESCRIPTION TYPE
api Type of required report. String

RESPONSE
nombreDeEncuesta1 In the “response,” all surveys created in the quality matrix are listed.
category Category to which the attribute belongs. String
attribute Survey attribute. String
error_type Critical (CE) and Non-critical (NCE) error type. Determines the type of error if the attribute is not met. String
percent Weight that the attribute has on the survey. String

 

Possible response codes
200, 400, 401, 403, 404, 405 
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/quality.php?api=quality_matrix',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "skill_name": "",
            "skill_id": "",
            "inbound_calls": "",
            "answer_calls": "",
            "abandon_calls": "",
            "service_level_10seg": "",
            "service_level_20seg": "",
            "service_level_30seg": "",
            "abandon": "",
            "asa": "",
            "ata": ""
        }
    ]
}
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DOMINICAN REPUBLIC
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Santiago de Chile +56 (2) 240 533 89

GUATEMALA
Ciudad de Guatemala +502 (2) 314 1344

PERU
Lima +51 (1) 644 91 39

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