ARGENTINA
Buenos Aires +54 (11) 5217 5933
BRAZIL
Sao Paulo +55 (11) 521 75 933
CHILE
Santiago de Chile +56 (2) 240 533 89
URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/quality.php?api=quality_matrix
Description:
Deliver quality matrix configuration information.
Benefit:
Allow to get the information at the moment of consumption, from the matrix that is in the quality module.
how it works:
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of required report. | String |
| nombreDeEncuesta1 | In the “response,” all surveys created in the quality matrix are listed. | |
| category | Category to which the attribute belongs. | String |
| attribute | Survey attribute. | String |
| error_type | Critical (CE) and Non-critical (NCE) error type. Determines the type of error if the attribute is not met. | String |
| percent | Weight that the attribute has on the survey. | String |
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/quality.php?api=quality_matrix',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'GET',
CURLOPT_HTTPHEADER => array(
'wolkvox-token: {{token}}'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
{
"code": 200,
"error": null,
"msg": "1 records were found",
"data": [
{
"skill_name": "",
"skill_id": "",
"inbound_calls": "",
"answer_calls": "",
"abandon_calls": "",
"service_level_10seg": "",
"service_level_20seg": "",
"service_level_30seg": "",
"abandon": "",
"asa": "",
"ata": ""
}
]
}
Sao Paulo +55 (11) 521 75 933
Santiago de Chile +56 (2) 240 533 89
Medellín +57 (604) 322 98 80
Ciudad de Guatemala +502 (2) 3141344
Ciudad de México +52 (55) 8526 36 34
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