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APIs Reports Manager

1. Quality Matrix En

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/quality.php?api=quality_matrix

Description:

Deliver quality matrix configuration information.

Benefit:

Allow to get the information at the moment of consumption, from the matrix that is in the quality module.

how it works:

  • The consumption of this API is done by GET method.
  • To consume this API you must replace the {{wolkvox_server}} in the url by the server nomenclature of the operation.
  • The wolkvoxtoken header must be used to make use of the authorization token.
  • Keep in mind that the same token cannot be consumed simultaneously, so you can program that the next API is consumed when the result of the previous one is successful.

NAMEDESCRIPTIONTYPE
apiType of report requiredString
date_iniInitial Date (YYYYmmddHHiiss)String
date_endFinal Date (YYYYmmddHHiiss)String

categoryCategory that attribute belongs toString
attributeSet the specific value for a given instanceString
error_typeError type (critical/noncritical)String
percentWeight of the attribute on the surveyString

 

Possible response codes
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/quality.php?api=quality_matrix',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
			

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "skill_name": "",
            "skill_id": "",
            "inbound_calls": "",
            "answer_calls": "",
            "abandon_calls": "",
            "service_level_10seg": "",
            "service_level_20seg": "",
            "service_level_30seg": "",
            "abandon": "",
            "asa": "",
            "ata": ""
        }
    ]
}
				
			
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