ARGENTINA
Buenos Aires +54 (11) 5217 5933
BRAZIL
Sao Paulo +55 (11) 521 75 933
CHILE
Santiago de Chile +56 (2) 240 533 89
URL:
Description:
This report delivers a detailed summary of the calls attended by an agent in the operation, allowing to consult the id and type of call, name of the agent, skill and associated campaign; It also presents the destination and the data associated with the customer.
Benefit:
Assess customer satisfaction taking into account the particular performance of the agents that are part of the operation, since by knowing the customer‘s voice you can act in a timely manner.
How it works:
NAME | DESCRIPTION | TYPE |
---|---|---|
api | API required | String |
date_ini | Initial Date (YYYYmmddHHiiss) | String |
date_end | Final Date(YYYYmmddHHiiss) | String |
NAME | DESCRIPTION | TYPE |
---|---|---|
operation | Indicates the name of the operation | String |
conn_id | Corresponds to the call identification number | String |
type_call | It is the type of call (inbound, outbound and internal) | String |
date | Indicates the date in the format year–month–day–Hour | String |
agent_id | Refers to the numeric identification of each of the Wolkvox Agent users | String |
agent_name | Name of the agent | String |
skill | It is the numeric identification of the skill | String |
duration | Indicates the duration of the interaction in seconds | String |
cod_act | It is the ID of the typification or coding code used by the agent for a general task | String |
cod_act_2 | It is the ID of the typification or coding code used by the agent for a specific task | String |
telephone | Indicates the telephone number to which the call was made | String |
hung_up | Indicates who ended the interaction | String |
comment | Text type comment of the interaction | String |
screecbox | Indicates if the interaction is being monitored | String |
agent_status | Details the agent‘s status | String |
customer_id | Corresponds to the customer identification number | String |
destiny | Indicates the destination of the call | String |
time | Indicates the total elapsed time | String |
campaign_id | Refers to the numerical identification of each of the users of the campaign | String |
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/customer.php?api=agents_detail&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'GET',
CURLOPT_HTTPHEADER => array(
'wolkvox-token: {{token}}'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
curl --location -g --request GET 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/customer.php?api=agents_detail&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}'
--header 'wolkvox-token: {{token}}'
OkHttpClient client = new OkHttpClient().newBuilder()
.build();
Request request = new Request.Builder()
.url("https://wv{{wolkvox_server}}.wolkvox.com/api/v2/customer.php?api=agents_detail&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}")
.method("GET", null)
.addHeader("wolkvox-token", "{{token}}")
.build();
Response response = client.newCall(request).execute();
import requests
url = "https://wv{{wolkvox_server}}.wolkvox.com/api/v2/customer.php?api=agents_detail&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}"
payload={}
headers = {
'wolkvox-token': '{{token}}'
}
response = requests.request("GET", url, headers=headers, data=payload)
print(response.text)
{
"code": 200,
"error": null,
"msg": "1 records were found",
"data": [
{
"operation": "",
"conn_id": "",
"type_call": "",
"date": "",
"agent_id": "",
"agent_name": "",
"skill": "",
"duration": "",
"cod_act": "",
"cod_act_2": "",
"telephone": "",
"hung_up": "",
"comment": "",
"screecbox": "",
"agent_status": "",
"customer_id": "",
"destiny": "",
"time": "",
"campaign_id": ""
}
]
}
Nueva York +1 (914) 373 7136
Sao Paulo +55 (11) 521 75 933
Santiago de Chile +56 (2) 240 533 89
Medellín +57 (604) 322 98 80
Ciudad de Guatemala +502 (2) 3141344
Ciudad de México +52 (55) 8526 36 34
Copyright © 2022 MICROSYSLABS S.A.S. Cra 30 # 4A-45 Of. 205 Ed. FOREVER W&L, Medellín, Colombia
COLOMBIA
Medellín +57 (4) 322 98 80
Bogotá +57 (1) 381 90 40
Cali +57 (2) 891 28 46
Barranquilla +57 (5) 316 10 34
ARGENTINA
Buenos Aires +54 (11) 5217 5933
SPAIN
Madrid +34 (910) 601 691
MEXICO
Ciudad de México +52 (55) 8526 36 34
BRASIL
Brasilia +55 (61) 9836 4127
São Paulo +55 (12) 9811 155 83
UNITED STATES
New York +1 (914) 373 71 36
DOMINICAN REPUBLIC
Santo Domingo +1 (829) 249 69 68
CHILE
Santiago de Chile +56 (2) 240 533 89
GUATEMALA
Ciudad de Guatemala +502 (2) 314 1344
PERU
Lima +51 (1) 644 91 39
Copyright © 2022 MICROSYSLABS S.A.S.
Cra 30 # 4A – 45 Of. 205 Ed. FOREVER W&L, Medellín, Colombia