1. Agent detail report (agents_detail) En - wolkvox

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APIs Customer

1. Agent detail report (agents_detail) En

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/customer.php?api=agents_detail&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report delivers a detailed summary of the calls attended by an agent in the operation, allowing to consult the id and type of call, name of the agent, skill and associated campaign; It also presents the destination and the data associated with the customer.

Benefit:

Assess customer satisfaction taking into account the particular performance of the agents that are part of the operation, since by knowing the customer‘s voice you can act in a timely manner.

How it works:

This API is consumed by GET method.
To consume this API you must replace in the url {{wolkvox_server}} by the nomenclature of the operation server.
The wolkvox–token header must be used to make use of the authorization token.
Keep in mind that the same token cannot be consumed simultaneously, so you can program that the next API is consumed when the result of the previous one is successful.
In terms of time, to follow up your operation you can make a consumption every 5 minutes of the information.

NAME	DESCRIPTION	TYPE
api	API required	String
date_ini	Initial Date (YYYYmmddHHiiss)	String
date_end	Final Date(YYYYmmddHHiiss)	String

NAME	DESCRIPTION	TYPE
operation	Indicates the name of the operation	String
conn_id	Corresponds to the call identification number	String
type_call	It is the type of call (inbound, outbound and internal)	String
date	Indicates the date in the format year–month–day–Hour	String
agent_id	Refers to the numeric identification of each of the Wolkvox Agent users	String
agent_name	Name of the agent	String
skill	It is the numeric identification of the skill	String
duration	Indicates the duration of the interaction in seconds	String
cod_act	It is the ID of the typification or coding code used by the agent for a general task	String
cod_act_2	It is the ID of the typification or coding code used by the agent for a specific task	String
telephone	Indicates the telephone number to which the call was made	String
hung_up	Indicates who ended the interaction	String
comment	Text type comment of the interaction	String
screecbox	Indicates if the interaction is being monitored	String
agent_status	Details the agent‘s status	String
customer_id	Corresponds to the customer identification number	String
destiny	Indicates the destination of the call	String
time	Indicates the total elapsed time	String
campaign_id	Refers to the numerical identification of each of the users of the campaign	String

Possible response codes

				
					$curl = curl_init();
 
curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/customer.php?api=agents_detail&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{token}}'
  ),
));
 
$response = curl_exec($curl);
 
curl_close($curl);
echo $response;

				
					curl --location -g --request GET 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/customer.php?api=agents_detail&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}' 
--header 'wolkvox-token: {{token}}'

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
Request request = new Request.Builder()
  .url("https://wv{{wolkvox_server}}.wolkvox.com/api/v2/customer.php?api=agents_detail&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}")
  .method("GET", null)
  .addHeader("wolkvox-token", "{{token}}")
  .build();
Response response = client.newCall(request).execute();

				
					import requests
url = "https://wv{{wolkvox_server}}.wolkvox.com/api/v2/customer.php?api=agents_detail&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}"
 
payload={}
headers = {
  'wolkvox-token': '{{token}}'
}
 
response = requests.request("GET", url, headers=headers, data=payload)
 
print(response.text)

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "operation": "",
            "conn_id": "",
            "type_call": "",
            "date": "",
            "agent_id": "",
            "agent_name": "",
            "skill": "",
            "duration": "",
            "cod_act": "",
            "cod_act_2": "",
            "telephone": "",
            "hung_up": "",
            "comment": "",
            "screecbox": "",
            "agent_status": "",
            "customer_id": "",
            "destiny": "",
            "time": "",
            "campaign_id": ""
        }
    ]
}

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Cali +57 (2) 891 28 46
Barranquilla +57 (5) 316 10 34

ARGENTINA
Buenos Aires +54 (11) 5217 5933

SPAIN
Madrid +34 (910) 601 691

MEXICO
Ciudad de México +52 (55) 8526 36 34

BRASIL
Brasilia +55 (61) 9836 4127
São Paulo +55 (12) 9811 155 83

UNITED STATES
New York +1 (914) 373 71 36

DOMINICAN REPUBLIC
Santo Domingo +1 (829) 249 69 68

CHILE
Santiago de Chile +56 (2) 240 533 89

GUATEMALA
Ciudad de Guatemala +502 (2) 314 1344

PERU
Lima +51 (1) 644 91 39

Information security policy

Privacy policy and treatment of personal data

Copyright © 2022 MICROSYSLABS S.A.S.
Cra 30 # 4A – 45 Of. 205 Ed. FOREVER W&L, Medellín, Colombia