fbpx
Search
Close this search box.
Search
Close this search box.
Search
Close this search box.

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/customer.php?api=agents_detail&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report delivers a detailed summary of the calls attended by an agent in the operation, allowing to consult the id and type of call, name of the agent, skill and associated campaign; It also presents the destination and the data associated with the customer.

Benefit:

Assess customer satisfaction taking into account the particular performance of the agents that are part of the operation, since by knowing the customer‘s voice you can act in a timely manner.

How it works:

REQUEST

NAME DESCRIPTION TYPE
api API required String
date_ini Initial Date (YYYYmmddHHiiss) String
date_end Final Date(YYYYmmddHHiiss) String

RESPONSE

NAME DESCRIPTION TYPE
operation Indicates the name of the operation String
conn_id Corresponds to the call identification number String
type_call It is the type of call (inbound, outbound and internal) String
date Indicates the date in the format year–month–day–Hour String
agent_id Refers to the numeric identification of each of the Wolkvox Agent users String
agent_name Name of the agent String
skill It is the numeric identification of the skill String
duration Indicates the duration of the interaction in seconds String
cod_act It is the ID of the typification or coding code used by the agent for a general task. It can return the value “TIMEOUTACW” if the operation has active timing for the typing process, and the agent exceeded the time limit to categorize the interaction. String
cod_act_2 It is the ID of the typification or coding code used by the agent for a specific task. It can return the value “TIMEOUTACW” if the operation has active timing for the typing process, and the agent exceeded the time limit to categorize the interaction. String
telephone Indicates the telephone number to which the call was made String
hung_up It shows who hung up the call, whether it was the agent (agent) or the customer (customer). String
comment Text type comment of the interaction String
screecbox It indicates if the interaction is being monitored (yes) or not (no). String
agent_status Details the agent‘s status String
customer_id Corresponds to the customer identification number String
destiny Indicates the destination of the call String
time Indicates the total elapsed time String
campaign_id Refers to the numerical identification of each of the users of the campaign String

Possible response codes
200, 400, 401, 403, 404, 405 
				
					$curl = curl_init();
 
curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/customer.php?api=agents_detail&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{token}}'
  ),
));
 
$response = curl_exec($curl);
 
curl_close($curl);
echo $response;

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "operation": "",
            "conn_id": "",
            "type_call": "",
            "date": "",
            "agent_id": "",
            "agent_name": "",
            "skill": "",
            "duration": "",
            "cod_act": "",
            "cod_act_2": "",
            "telephone": "",
            "hung_up": "",
            "comment": "",
            "screecbox": "",
            "agent_status": "",
            "customer_id": "",
            "destiny": "",
            "time": "",
            "campaign_id": ""
        }
    ]
}

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/customer.php?api=agents_detail&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report delivers a detailed summary of the calls attended by an agent in the operation, allowing to consult the id and type of call, name of the agent, skill and associated campaign; It also presents the destination and the data associated with the customer.

Benefit:

Assess customer satisfaction taking into account the particular performance of the agents that are part of the operation, since by knowing the customer‘s voice you can act in a timely manner.

How it works:

NAME DESCRIPTION TYPE
api API required String
date_ini Initial Date (YYYYmmddHHiiss) String
date_end Final Date(YYYYmmddHHiiss) String

NAME DESCRIPTION TYPE
operation Indicates the name of the operation String
conn_id Corresponds to the call identification number String
type_call It is the type of call (inbound, outbound and internal) String
date Indicates the date in the format year–month–day–Hour String
agent_id Refers to the numeric identification of each of the Wolkvox Agent users String
agent_name Name of the agent String
skill It is the numeric identification of the skill String
duration Indicates the duration of the interaction in seconds String
cod_act It is the ID of the typification or coding code used by the agent for a general task. It can return the value “TIMEOUTACW” if the operation has active timing for the typing process, and the agent exceeded the time limit to categorize the interaction. String
cod_act_2 It is the ID of the typification or coding code used by the agent for a specific task. It can return the value “TIMEOUTACW” if the operation has active timing for the typing process, and the agent exceeded the time limit to categorize the interaction. String
telephone Indicates the telephone number to which the call was made String
hung_up It shows who hung up the call, whether it was the agent (agent) or the customer (customer). String
comment Text type comment of the interaction String
screecbox It indicates if the interaction is being monitored (yes) or not (no). String
agent_status Details the agent‘s status String
customer_id Corresponds to the customer identification number String
destiny Indicates the destination of the call String
time Indicates the total elapsed time String
campaign_id Refers to the numerical identification of each of the users of the campaign String

Possible response codes
200, 400, 401, 403, 404, 405 
				
					$curl = curl_init();
 
curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/customer.php?api=agents_detail&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{token}}'
  ),
));
 
$response = curl_exec($curl);
 
curl_close($curl);
echo $response;

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "operation": "",
            "conn_id": "",
            "type_call": "",
            "date": "",
            "agent_id": "",
            "agent_name": "",
            "skill": "",
            "duration": "",
            "cod_act": "",
            "cod_act_2": "",
            "telephone": "",
            "hung_up": "",
            "comment": "",
            "screecbox": "",
            "agent_status": "",
            "customer_id": "",
            "destiny": "",
            "time": "",
            "campaign_id": ""
        }
    ]
}

< / >

APIs Customer

1. Agent detail report (agents_detail) En

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/customer.php?api=agents_detail&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report delivers a detailed summary of the calls attended by an agent in the operation, allowing to consult the id and type of call, name of the agent, skill and associated campaign; It also presents the destination and the data associated with the customer.

Benefit:

Assess customer satisfaction taking into account the particular performance of the agents that are part of the operation, since by knowing the customer‘s voice you can act in a timely manner.

How it works:

  • This API is consumed by GET method.
  • To consume this API you must replace in the url {{wolkvox_server}} by the nomenclature of the operation server.
  • The wolkvox–token header must be used to make use of the authorization token.
  • Keep in mind that the same token cannot be consumed simultaneously, so you can program that the next API is consumed when the result of the previous one is successful.
  • In terms of time, to follow up your operation you can make a consumption every 5 minutes of the information.

NAME DESCRIPTION TYPE
api API required String
date_ini Initial Date (YYYYmmddHHiiss) String
date_end Final Date(YYYYmmddHHiiss) String

NAME DESCRIPTION TYPE
operation Indicates the name of the operation String
conn_id Corresponds to the call identification number String
type_call It is the type of call (inbound, outbound and internal) String
date Indicates the date in the format year–month–day–Hour String
agent_id Refers to the numeric identification of each of the Wolkvox Agent users String
agent_name Name of the agent String
skill It is the numeric identification of the skill String
duration Indicates the duration of the interaction in seconds String
cod_act It is the ID of the typification or coding code used by the agent for a general task. It can return the value “TIMEOUTACW” if the operation has active timing for the typing process, and the agent exceeded the time limit to categorize the interaction. String
cod_act_2 It is the ID of the typification or coding code used by the agent for a specific task. It can return the value “TIMEOUTACW” if the operation has active timing for the typing process, and the agent exceeded the time limit to categorize the interaction. String
telephone Indicates the telephone number to which the call was made String
hung_up It shows who hung up the call, whether it was the agent (agent) or the customer (customer). String
comment Text type comment of the interaction String
screecbox It indicates if the interaction is being monitored (yes) or not (no). String
agent_status Details the agent‘s status String
customer_id Corresponds to the customer identification number String
destiny Indicates the destination of the call String
time Indicates the total elapsed time String
campaign_id Refers to the numerical identification of each of the users of the campaign String

Possible response codes
200, 400, 401, 403, 404, 405 
				
					$curl = curl_init();
 
curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/customer.php?api=agents_detail&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{token}}'
  ),
));
 
$response = curl_exec($curl);
 
curl_close($curl);
echo $response;

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "operation": "",
            "conn_id": "",
            "type_call": "",
            "date": "",
            "agent_id": "",
            "agent_name": "",
            "skill": "",
            "duration": "",
            "cod_act": "",
            "cod_act_2": "",
            "telephone": "",
            "hung_up": "",
            "comment": "",
            "screecbox": "",
            "agent_status": "",
            "customer_id": "",
            "destiny": "",
            "time": "",
            "campaign_id": ""
        }
    ]
}
Whatsapp
wolkvox
worldwide

UNITED STATES

Atlanta, GA +1 (470) 447-2610
Miami, FL +1 (470) 447-2610

ARGENTINA

Buenos Aires +54 (11) 5217 5933

BRAZIL

Sao Paulo +55 (11) 521 75 933

CHILE

Santiago de Chile +56 (2) 240 533 89

SPAIN

Madrid +34 (910) 601 691

COLOMBIA

Medellín +57 (604) 322 98 80

GUATEMALA

Ciudad de Guatemala +502 (2) 3141344

MEXICO

Ciudad de México +52 (55) 8526 36 34

DOMINICAN REPUBLIC

Santo Domingo +1 (829) 249 69 68

PERU

Lima +51 (1) 644 91 39
Facebook Twitter Linkedin Youtube
Careers
|
Information security policy
|
Privacy Policy
|
Information Transfer Policies

Copyright © 2023 MICROSYSLABS. 1820 N Corporate Lakes Blvd, unit 205. Weston, FL 33326

WHY WOLKVOX?

OMNICHANNEL PLATFORM

WOLKVOX CRM

CHATBOTS AND VOICEBOTS

MANUALS

COLOMBIA
Medellín +57 (4) 322 98 80
Bogotá +57 (1) 381 90 40
Cali +57 (2) 891 28 46
Barranquilla +57 (5) 316 10 34

ARGENTINA
Buenos Aires +54 (11) 5217 5933

SPAIN
Madrid +34 (910) 601 691

MEXICO
Ciudad de México +52 (55) 8526 36 34

BRASIL
Brasilia +55 (61) 9836 4127
São Paulo +55 (12) 9811 155 83

UNITED STATES
New York +1 (914) 373 71 36

DOMINICAN REPUBLIC
Santo Domingo +1 (829) 249 69 68

CHILE
Santiago de Chile +56 (2) 240 533 89

GUATEMALA
Ciudad de Guatemala +502 (2) 314 1344

PERU
Lima +51 (1) 644 91 39

Facebook Twitter Linkedin Youtube
Careers
Information security policy
Privacy Policy
Information Transfer Policies

Copyright © 2023 MICROSYSLABS S.A.S.
Cra 30 # 4A – 45 Of. 205 Ed. FOREVER W&L, Medellín, Colombia

We use cookies, if you continue browsing we will assume that you agree. You can read more about the use of cookies in our privacy policies and treatment of personal data
accept and close