WHY WOLKVOX? OMNICHANNEL PLATFORM WOLKVOX CRM CHATBOTS AND VOICEBOTS MANUALS

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1. Agent detail report (agents

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APIs Customer

1. Agent detail report (agents_detail)

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/customer.php?api=agents_detail&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report delivers a detailed summary of the calls attended by an agent in the operation, allowing to consult the id and type of call, name of the agent, skill and associated campaign; It also presents the destination and the data associated with the customer.

Benefit:

Assess customer satisfaction taking into account the particular performance of the agents that are part of the operation, since by knowing the customer‘s voice you can act in a timely manner.

How it works:

This API is consumed by GET method.
To consume this API you must replace in the url {{wolkvox_server}} by the nomenclature of the operation server.
The wolkvox–token header must be used to make use of the authorization token.
Keep in mind that the same token cannot be consumed simultaneously, so you can program that the next API is consumed when the result of the previous one is successful.
In terms of time, to follow up your operation you can make a consumption every 5 minutes of the information.
Limit of records that can be downloaded per consumption: 60,000 records.
Limit of records that can be uploaded per consumption: 10,000 records.
Limit of days queried in dates: 31 days.
Limit of result weight: 256 MB.
API consumption time limit: 60 seconds.
Concurrent consumption limit of a token: 2 simultaneous requests.
Daily limit of tokens: Number of licenses multiplied by 1000 daily tokens.

Request

NAME	DESCRIPTION	TYPE
api	API required	String
date_ini	Initial Date (YYYYmmddHHiiss)	String
date_end	Final Date(YYYYmmddHHiiss)	String

Response

NAME	DESCRIPTION	TYPE
operation	Indicates the name of the operation	String
conn_id	Corresponds to the call identification number	String
type_call	It is the type of call (inbound, outbound and internal)	String
date	Indicates the date in the format year–month–day–Hour	String
agent_id	Refers to the numeric identification of each of the Wolkvox Agent users	String
agent_name	Name of the agent	String
skill	It is the numeric identification of the skill	String
duration	Indicates the duration of the interaction in seconds	String
cod_act	It is the ID of the typification or coding code used by the agent for a general task. It can return the value “TIMEOUTACW” if the operation has active timing for the typing process, and the agent exceeded the time limit to categorize the interaction.	String
cod_act_2	It is the ID of the typification or coding code used by the agent for a specific task. It can return the value “TIMEOUTACW” if the operation has active timing for the typing process, and the agent exceeded the time limit to categorize the interaction.	String
telephone	Indicates the telephone number to which the call was made	String
hung_up	It shows who hung up the call, whether it was the agent (agent) or the customer (customer).	String
comment	Text type comment of the interaction	String
screecbox	It indicates if the interaction is being monitored (yes) or not (no).	String
agent_status	Details the agent‘s status	String
customer_id	Corresponds to the customer identification number	String
destiny	Indicates the destination of the call	String
time	Indicates the total elapsed time	String
campaign_id	Refers to the numerical identification of each of the users of the campaign	String

Possible response codes

				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/customer.php?api=agents_detail&date_ini={{date_ini}}&date_end={{date_end}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox_server: {{wolkvox_server}}',
    'wolkvox-token: {{wolkvox-token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location --globoff 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/customer.php?api=agents_detail&date_ini={{date_ini}}&date_end={{date_end}}' \
--header 'wolkvox_server: {{wolkvox_server}}' \
--header 'wolkvox-token: {{wolkvox-token}}'

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("text/plain");
RequestBody body = RequestBody.create(mediaType, "");
Request request = new Request.Builder()
  .url("https://wv{{wolkvox_server}}.wolkvox.com/api/v2/customer.php?api=agents_detail&date_ini={{date_ini}}&date_end={{date_end}}")
  .method("GET", body)
  .addHeader("wolkvox_server", "{{wolkvox_server}}")
  .addHeader("wolkvox-token", "{{wolkvox-token}}")
  .build();
Response response = client.newCall(request).execute();

				
					import requests

url = "https://wv{{wolkvox_server}}.wolkvox.com/api/v2/customer.php?api=agents_detail&date_ini={{date_ini}}&date_end={{date_end}}"

payload = {}
headers = {
  'wolkvox_server': '{{wolkvox_server}}',
  'wolkvox-token': '{{wolkvox-token}}'
}

response = requests.request("GET", url, headers=headers, data=payload)

print(response.text)

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "operation": "",
            "conn_id": "",
            "type_call": "",
            "date": "",
            "agent_id": "",
            "agent_name": "",
            "skill": "",
            "duration": "",
            "cod_act": "",
            "cod_act_2": "",
            "telephone": "",
            "hung_up": "",
            "comment": "",
            "screecbox": "",
            "agent_status": "",
            "customer_id": "",
            "destiny": "",
            "time": "",
            "campaign_id": ""
        }
    ]
}

APPLICATIONS

MULTICHANNEL DIALER

WOLKVOX STUDIO

ARTIFICIAL INTELLIGENCE

VOICE OF THE CUSTOMER

QUALITY AND PRODUCTIVITY

ANALYTICS

TELEPHONY

INTEGRATIONS

BY INDUSTRY

BY COMPANY TYPE

SMART TEAMS

AUTOMATION AND ARTIFICIAL INTELLIGENCE

DIGITAL TRANSFORMATION

APPLICATIONS

MULTICHANNEL DIALER

WOLKVOX STUDIO

ARTIFICIAL INTELLIGENCE

VOICE OF THE CUSTOMER

QUALITY AND PRODUCTIVITY

ANALYTICS

TELEPHONY

INTEGRATIONS

BY INDUSTRY

BY COMPANY TYPE

SMART TEAMS

AUTOMATION AND ARTIFICIAL INTELLIGENCE

DIGITAL TRANSFORMATION

< / >

APIs Customer

1. Agent detail report (agents_detail)

Request

Response

RESPONSE

UNITED STATES

ARGENTINA

BRAZIL

CHILE

SPAIN

COLOMBIA

GUATEMALA

MEXICO

DOMINICAN REPUBLIC

PERU

AUTOMATION AND
ARTIFICIAL INTELLIGENCE

AUTOMATION AND
ARTIFICIAL INTELLIGENCE