fbpx
pricing
Search
Close this search box.
pricing
Search
Close this search box.
Search
Close this search box.

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_2&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report shows the content of the chat conversations managed by the advisors, indicating specifically the messages shared during the service, the date of the conversation and the identification of the client and advisor.

Benefit:

By knowing the content of the messages shared by customers, you can verify if the chat service is aligned with the quality standards of the operation, if you obtained a response on first contact and identify for which procedures customers prefer chat channels.

How it works:

REQUEST

NAME DESCRIPTION TYPE
api Type of report required String
date_ini Initial Date (YYYYmmddHHiiss) String
date_end Final Date (YYYYmmddHHiiss) String

RESPONSE

NAME DESCRIPTION TYPE
conn_id Corresponds to the call identification number String
agent_name Name of the agent String
customer_name Name of the customer String
channel Indicates the contact channel of the interaction. This column can yield one of the following values: Facebook, Instagram, web, and WhatsApp. String
from Indicates the sender of the message, which can be either AGENT (agent) or CUSTOMER (customer). String
from_name Indicates the name of the sender String
to_name Indicates the name of the message recipient. It can display “chat bot” when a message from a customer has been sent to a chat bot. String
date Indicates the date in year-month-day-time format String
message Details the messages sent and received by the agent and customer String
customer_id Corresponds to the customer identification number String
feeling Sentiment recognized String

Possible response codes
200, 400, 401, 403, 404, 405 
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_2&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "conn_id": "",
            "agent_name": "",
            "customer_name": "",
            "conversation": [
                {
                    "channel": "",
                    "from": "",
                    "from_name": "",
                    "to_name": "",
                    "date": "",
                    "message": "",
                    "customer_id": "",
                    "feeling": ""
                }
            ]
        }
    ]
}

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_2&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report shows the content of the chat conversations managed by the advisors, indicating specifically the messages shared during the service, the date of the conversation and the identification of the client and advisor.

Benefit:

By knowing the content of the messages shared by customers, you can verify if the chat service is aligned with the quality standards of the operation, if you obtained a response on first contact and identify for which procedures customers prefer chat channels.

How it works:

NAME DESCRIPTION TYPE
api Type of report required String
date_ini Initial Date (YYYYmmddHHiiss) String
date_end Final Date (YYYYmmddHHiiss) String

NAME DESCRIPTION TYPE
conn_id Corresponds to the call identification number String
agent_name Name of the agent String
customer_name Name of the customer String
channel Indicates the contact channel of the interaction. This column can yield one of the following values: Facebook, Instagram, web, and WhatsApp. String
from Indicates the sender of the message, which can be either AGENT (agent) or CUSTOMER (customer). String
from_name Indicates the name of the sender String
to_name Indicates the name of the message recipient. It can display “chat bot” when a message from a customer has been sent to a chat bot. String
date Indicates the date in year-month-day-time format String
message Details the messages sent and received by the agent and customer String
customer_id Corresponds to the customer identification number String
feeling Sentiment recognized String

Possible response codes
200, 400, 401, 403, 404, 405 
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_2&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "conn_id": "",
            "agent_name": "",
            "customer_name": "",
            "conversation": [
                {
                    "channel": "",
                    "from": "",
                    "from_name": "",
                    "to_name": "",
                    "date": "",
                    "message": "",
                    "customer_id": "",
                    "feeling": ""
                }
            ]
        }
    ]
}

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_2&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report shows the content of the chat conversations managed by the advisors, indicating specifically the messages shared during the service, the date of the conversation and the identification of the client and advisor.

Benefit:

By knowing the content of the messages shared by customers, you can verify if the chat service is aligned with the quality standards of the operation, if you obtained a response on first contact and identify for which procedures customers prefer chat channels.

How it works:

NAME DESCRIPTION TYPE
api Type of report required String
date_ini Initial Date (YYYYmmddHHiiss) String
date_end Final Date (YYYYmmddHHiiss) String

NAME DESCRIPTION TYPE
conn_id Corresponds to the call identification number String
agent_name Name of the agent String
customer_name Name of the customer String
channel Indicates the contact channel of the interaction. This column can yield one of the following values: Facebook, Instagram, web, and WhatsApp. String
from Indicates the sender of the message, which can be either AGENT (agent) or CUSTOMER (customer). String
from_name Indicates the name of the sender String
to_name Indicates the name of the message recipient. It can display “chat bot” when a message from a customer has been sent to a chat bot. String
date Indicates the date in year-month-day-time format String
message Details the messages sent and received by the agent and customer String
customer_id Corresponds to the customer identification number String
feeling Sentiment recognized String

Possible response codes
200, 400, 401, 403, 404, 405 
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_2&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "conn_id": "",
            "agent_name": "",
            "customer_name": "",
            "conversation": [
                {
                    "channel": "",
                    "from": "",
                    "from_name": "",
                    "to_name": "",
                    "date": "",
                    "message": "",
                    "customer_id": "",
                    "feeling": ""
                }
            ]
        }
    ]
}

< / >

APIs Reports Manager

2. Conversations

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_2&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report shows the content of the chat conversations managed by the advisors, indicating specifically the messages shared during the service, the date of the conversation and the identification of the client and advisor.

Benefit:

By knowing the content of the messages shared by customers, you can verify if the chat service is aligned with the quality standards of the operation, if you obtained a response on first contact and identify for which procedures customers prefer chat channels.

How it works:

  • The consumption of this API is done by GET method.
  • To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
  • The wolkvox-token header must be used to make use of the authorization token.
  • Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
  • In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.

NAME DESCRIPTION TYPE
api Type of report required String
date_ini Initial Date (YYYYmmddHHiiss) String
date_end Final Date (YYYYmmddHHiiss) String

NAME DESCRIPTION TYPE
conn_id Corresponds to the call identification number String
agent_name Name of the agent String
customer_name Name of the customer String
channel Indicates the contact channel of the interaction. This column can yield one of the following values: Facebook, Instagram, web, and WhatsApp. String
from Indicates the sender of the message, which can be either AGENT (agent) or CUSTOMER (customer). String
from_name Indicates the name of the sender String
to_name Indicates the name of the message recipient. It can display “chat bot” when a message from a customer has been sent to a chat bot. String
date Indicates the date in year-month-day-time format String
message Details the messages sent and received by the agent and customer String
customer_id Corresponds to the customer identification number String
feeling Sentiment recognized String

Possible response codes
200, 400, 401, 403, 404, 405 
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_2&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "conn_id": "",
            "agent_name": "",
            "customer_name": "",
            "conversation": [
                {
                    "channel": "",
                    "from": "",
                    "from_name": "",
                    "to_name": "",
                    "date": "",
                    "message": "",
                    "customer_id": "",
                    "feeling": ""
                }
            ]
        }
    ]
}
Whatsapp
wolkvox
worldwide

UNITED STATES

Atlanta, GA +1 (470) 447-2610
Miami, FL +1 (470) 447-2610

ARGENTINA

Buenos Aires +54 (11) 5217 5933

BRAZIL

Sao Paulo +55 (11) 521 75 933

CHILE

Santiago de Chile +56 (2) 240 533 89

SPAIN

Madrid +34 (910) 601 691

COLOMBIA

Medellín +57 (604) 322 98 80

GUATEMALA

Ciudad de Guatemala +502 (2) 3141344

MEXICO

Ciudad de México +52 (55) 8526 36 34

DOMINICAN REPUBLIC

Santo Domingo +1 (829) 249 69 68

PERU

Lima +51 (1) 644 91 39
Facebook Twitter Linkedin Youtube
Careers
|
Information security policy
|
Privacy Policy
|
Information Transfer Policies

Copyright © 2023 MICROSYSLABS. 1820 N Corporate Lakes Blvd, unit 205. Weston, FL 33326

WHY WOLKVOX?

OMNICHANNEL PLATFORM

WOLKVOX CRM

CHATBOTS AND VOICEBOTS

MANUALS

COLOMBIA
Medellín +57 (4) 322 98 80
Bogotá +57 (1) 381 90 40
Cali +57 (2) 891 28 46
Barranquilla +57 (5) 316 10 34

ARGENTINA
Buenos Aires +54 (11) 5217 5933

SPAIN
Madrid +34 (910) 601 691

MEXICO
Ciudad de México +52 (55) 8526 36 34

BRASIL
Brasilia +55 (61) 9836 4127
São Paulo +55 (12) 9811 155 83

UNITED STATES
New York +1 (914) 373 71 36

DOMINICAN REPUBLIC
Santo Domingo +1 (829) 249 69 68

CHILE
Santiago de Chile +56 (2) 240 533 89

GUATEMALA
Ciudad de Guatemala +502 (2) 314 1344

PERU
Lima +51 (1) 644 91 39

Facebook Twitter Linkedin Youtube
Careers
Information security policy
Privacy Policy
Information Transfer Policies

Copyright © 2023 MICROSYSLABS S.A.S.
Cra 30 # 4A – 45 Of. 205 Ed. FOREVER W&L, Medellín, Colombia

We use cookies, if you continue browsing we will assume that you agree. You can read more about the use of cookies in our privacy policies and treatment of personal data
accept and close