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APIs Reports Manager

2. Detail of abandoned calls

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=skill_2&skill_id={{skill_id}}&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report identifies the details of those voice interactions that are initiated by the customer and that the customer abandons before being attended, providing information such as the date, time, skill, the number from which the call was made, the type of interaction and the time in seconds that the customer waited before abandoning the call.

Benefit:

This report allows to identify the calls that are received in the operation and that are not attended by the agent, identifying the skill and the waiting time to make traceability on these interactions.

How it works:

  • The consumption of this API is done by GET method.
  • To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
  • The wolkvox-token header must be used to make use of the authorization token.
  • Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
  • In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.
  • This API can receive the parameter skill_id=all.

NAMEDESCRIPTIONTYPE
apiRequired report typeString
skill_idNumeric identification of the skillString
date_iniInitial Date (YYYYmmddHHiiss)String
date_endFinal Date (YYYYmmddHHiiss)String

NAMEDESCRIPTIONTYPE
skill_nameName of the skillString
skill_idCorresponds to the identification number of the skillString
conn_idCorresponds to the identification number of the callString
dateIndicates the date with format year-month-day-timeString
resultRefers to the result of the call (abandoned – answered)String
aniIs the telephone number from which the inbound call originates (Automatic Number Identification)String
abandon_timeIs the time in seconds on inbound calls that the customer waited before hanging upString
type_interactionIndicates the type of interactionString
customer_idCustomer identification numberString

Posibles códigos de respuesta
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=skill_2&skill_id={{skill_id}}&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;
				
			

RESPONSE

				
					{
    "code": "200",
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "skill_name": "",
            "skill_id": "",
            "conn_id": "",
            "date": "",
            "result": "",
            "ani": "",
            "abandon_time": "",
            "type_interaction": "",
            "customer_id": ""
        }
    ]
}
				
			
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