ARGENTINA
Buenos Aires +54 (11) 5217 5933
BRAZIL
Sao Paulo +55 (11) 521 75 933
CHILE
Santiago de Chile +56 (2) 240 533 89
URL:
Description:
This report allows you to know the details of the interactions that were converted into transfers or conferences by providing the call id, date, phone number, type of call and duration.
Benefit:
This report allows the identification of knowledge gaps or learning evolution of new consultants, as well as call traceability.
How it works:
REQUEST
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Type of report required | String |
date_ini | Initial Date (YYYYmmddHHiiss) | String |
date_end | Final Date (YYYYmmddHHiiss) | String |
RESPONSE
NAME | DESCRIPTION | TYPE |
---|---|---|
agent_name | Name of the agent | String |
agent_id | Refers to the numeric ID of each wolkvox user Agent | String |
conn_id | Corresponds to the identification number of the call | String |
date | Current date of the information delivered | String |
telephone | Indicates the telephone number to which the call was made | String |
type_interaction | Determines if the action was a transfer (transfer) or a conference (conference). | String |
time | Indicates the total elapsed time | String |
URL:
Description:
This report allows you to know the details of the interactions that were converted into transfers or conferences by providing the call id, date, phone number, type of call and duration.
Benefit:
This report allows the identification of knowledge gaps or learning evolution of new consultants, as well as call traceability.
How it works:
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Type of report required | String |
date_ini | Initial Date (YYYYmmddHHiiss) | String |
date_end | Final Date (YYYYmmddHHiiss) | String |
NAME | DESCRIPTION | TYPE |
---|---|---|
agent_name | Name of the agent | String |
agent_id | Refers to the numeric ID of each wolkvox user Agent | String |
conn_id | Corresponds to the identification number of the call | String |
date | Current date of the information delivered | String |
telephone | Indicates the telephone number to which the call was made | String |
type_interaction | Determines if the action was a transfer (transfer) or a conference (conference). | String |
time | Indicates the total elapsed time | String |
URL:
Description:
This report allows you to know the details of the interactions that were converted into transfers or conferences by providing the call id, date, phone number, type of call and duration.
Benefit:
This report allows the identification of knowledge gaps or learning evolution of new consultants, as well as call traceability.
How it works:
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Type of report required | String |
date_ini | Initial Date (YYYYmmddHHiiss) | String |
date_end | Final Date (YYYYmmddHHiiss) | String |
NAME | DESCRIPTION | TYPE |
---|---|---|
agent_name | Name of the agent | String |
agent_id | Refers to the numeric ID of each wolkvox user Agent | String |
conn_id | Corresponds to the identification number of the call | String |
date | Current date of the information delivered | String |
telephone | Indicates the telephone number to which the call was made | String |
type_interaction | Determines if the action was a transfer (transfer) or a conference (conference). | String |
time | Indicates the total elapsed time | String |