ARGENTINA
Buenos Aires +54 (11) 5217 5933
BRAZIL
Sao Paulo +55 (11) 521 75 933
CHILE
Santiago de Chile +56 (2) 240 533 89
URL:
Description:
This report indicates in detail the auxiliary statuses through which an agent has passed, listing the start and end date of the auxiliary status, the call ID, the type of call, the destination and the telephone number. It is important to note that the auxiliary statuses are parameterized according to the needs of the operation.
Benefit:
This report allows an evaluation of the individual productivity of the agents taking into account the time used in each of the auxiliary states and the details of each event, to know customer management times or use of time in general.
How it works:
REQUEST
NOMBRE | DESCRIPTION | TYPE |
---|---|---|
api | Type of report required | String |
agent_id | Agent Code | String |
date_ini | Initial Date | String |
date_end | Final Date | String |
RESPONSE
NAME | DESCRIPTION | TYPE |
---|---|---|
agent_id | Refers to the numeric user that is assigned to each wolkvox Agent user | String |
agent_status | Details the agent’s auxiliary status | String |
time | Indicates total elapsed time | String |
date_ini | Indicates the start date in year-month-day format. | String |
date_end | Indicates the date of completion in year-month-day format | String |
conn_id | Call Identification Number. | String |
type_interaction | It is the type of call, and its possible values could be conference (conference call), inbound (incoming call), internal call (internal call), internal call_inb (internal incoming call), internal call_que (internal call from a queue), out_pre (outbound call in predictive campaign), outbound_ma (outbound call manually initiated), and transfer (transfer call). | String |
destiny | Destination where the interaction takes place | String |
telephone | Identification (phone or mail depending on channel) in interactions | String |
campaign_id | campaign id | String |
URL:
Description:
This report indicates in detail the auxiliary statuses through which an agent has passed, listing the start and end date of the auxiliary status, the call ID, the type of call, the destination and the telephone number. It is important to note that the auxiliary statuses are parameterized according to the needs of the operation.
Benefit:
This report allows an evaluation of the individual productivity of the agents taking into account the time used in each of the auxiliary states and the details of each event, to know customer management times or use of time in general.
How it works:
NOMBRE | DESCRIPTION | TYPE |
---|---|---|
api | Type of report required | String |
agent_id | Agent Code | String |
date_ini | Initial Date | String |
date_end | Final Date | String |
NAME | DESCRIPTION | TYPE |
---|---|---|
agent_id | Refers to the numeric user that is assigned to each wolkvox Agent user | String |
agent_status | Details the agent’s auxiliary status | String |
time | Indicates total elapsed time | String |
date_ini | Indicates the start date in year-month-day format. | String |
date_end | Indicates the date of completion in year-month-day format | String |
conn_id | Call Identification Number. | String |
type_interaction | It is the type of call, and its possible values could be conference (conference call), inbound (incoming call), internal call (internal call), internal call_inb (internal incoming call), internal call_que (internal call from a queue), out_pre (outbound call in predictive campaign), outbound_ma (outbound call manually initiated), and transfer (transfer call). | String |
destiny | Destination where the interaction takes place | String |
telephone | Identification (phone or mail depending on channel) in interactions | String |
campaign_id | campaign id | String |
URL:
Description:
This report indicates in detail the auxiliary statuses through which an agent has passed, listing the start and end date of the auxiliary status, the call ID, the type of call, the destination and the telephone number. It is important to note that the auxiliary statuses are parameterized according to the needs of the operation.
Benefit:
This report allows an evaluation of the individual productivity of the agents taking into account the time used in each of the auxiliary states and the details of each event, to know customer management times or use of time in general.
How it works:
NOMBRE | DESCRIPTION | TYPE |
---|---|---|
api | Type of report required | String |
agent_id | Agent Code | String |
date_ini | Initial Date | String |
date_end | Final Date | String |
NAME | DESCRIPTION | TYPE |
---|---|---|
agent_id | Refers to the numeric user that is assigned to each wolkvox Agent user | String |
agent_status | Details the agent’s auxiliary status | String |
time | Indicates total elapsed time | String |
date_ini | Indicates the start date in year-month-day format. | String |
date_end | Indicates the date of completion in year-month-day format | String |
conn_id | Call Identification Number. | String |
type_interaction | It is the type of call, and its possible values could be conference (conference call), inbound (incoming call), internal call (internal call), internal call_inb (internal incoming call), internal call_que (internal call from a queue), out_pre (outbound call in predictive campaign), outbound_ma (outbound call manually initiated), and transfer (transfer call). | String |
destiny | Destination where the interaction takes place | String |
telephone | Identification (phone or mail depending on channel) in interactions | String |
campaign_id | campaign id | String |