13. Closed chats by Channel - Wolkvox

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_13&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report allows you to query the chats that have been closed in each chat channel used in your operation.

Benefit:

By consulting this report, users can gain a clear and specific insight into the performance of each channel, which can be valuable for the analysis and continuous improvement of customer service. This type of information can help identify patterns, assess the effectiveness of each channel, and make informed decisions to optimize chat management and user experience.

How it works?

The consumption of this API is done using the GET method.
To consume this API, you must replace {{wolkvox_server}} in the URL with the nomenclature of the operation’s server.
The wolkvox-token header: {{token}} must be used to use the authorization token.
Please note that the same token cannot be consumed simultaneously, so you can schedule the next API consumption when the result of the previous one is successful.
In terms of timing, to monitor your operation, you can consume the information every 5 minutes.

REQUEST

NAME	DESCRIPTION	TYPE
api	Type of required report.	String
date_ini	Start date (YYYYmmddHHiiss).	String
date_end	End date (YYYYmmddHHiiss).	String

RESPONSE

NAME	DESCRIPTION	TYPE
code	Response status code.	String
error	Detailed information about any error that may have occurred during the API execution.	String
msg	Informative message describing the response.	String
data	Array containing details of closed chats by channel.	String
channel	Name of the chat channel. Can yield the values: ‘facebook’, ‘instagram’, ‘web’, or ‘whatsapp’.	String
interaction	Number of interactions or closed chats in the corresponding channel.	String

Possible error codes

				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_13&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{wolkvox_token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_13&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}' \
--header 'wolkvox-token: {{token}}' \
--data ''

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("text/plain");
RequestBody body = RequestBody.create(mediaType, "");
Request request = new Request.Builder()
  .url("https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_13&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}")
  .method("GET", body)
  .addHeader("wolkvox-token", "{{token}}")
  .build();
Response response = client.newCall(request).execute();

				
					import requests

url = "https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_13&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}"

payload = ""
headers = {
  'wolkvox-token': '{{token}}'
}

response = requests.request("GET", url, headers=headers, data=payload)

print(response.text)

RESPONSE

				
					{
    "code": "200",
    "error": null,
    "msg": "x records were found",
    "data": [
        {
            "chanel": "facebook",
            "interaction": ""
        },
        {
            "chanel": "instagram",
            "interaction": ""
        },
        {
            "chanel": "web",
            "interaction": ""
        },
        {
            "chanel": "whatsapp",
            "interaction": ""
        }
    ]
}

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_13&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report allows you to query the chats that have been closed in each chat channel used in your operation.

Benefit:

By consulting this report, users can gain a clear and specific insight into the performance of each channel, which can be valuable for the analysis and continuous improvement of customer service. This type of information can help identify patterns, assess the effectiveness of each channel, and make informed decisions to optimize chat management and user experience.

How it works?

The consumption of this API is done using the GET method.
To consume this API, you must replace {{wolkvox_server}} in the URL with the nomenclature of the operation’s server.
The wolkvox-token header: {{token}} must be used to use the authorization token.
Please note that the same token cannot be consumed simultaneously, so you can schedule the next API consumption when the result of the previous one is successful.
In terms of timing, to monitor your operation, you can consume the information every 5 minutes.

NAME	DESCRIPTION	TYPE
api	Type of required report.	String
date_ini	Start date (YYYYmmddHHiiss).	String
date_end	End date (YYYYmmddHHiiss).	String

NAME	DESCRIPTION	TYPE
code	Response status code.	String
error	Detailed information about any error that may have occurred during the API execution.	String
msg	Informative message describing the response.	String
data	Array containing details of closed chats by channel.	String
channel	Name of the chat channel. Can yield the values: ‘facebook’, ‘instagram’, ‘web’, or ‘whatsapp’.	String
interaction	Number of interactions or closed chats in the corresponding channel.	String

Possible error codes

				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_13&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{wolkvox_token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_13&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}' \
--header 'wolkvox-token: {{token}}' \
--data ''

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("text/plain");
RequestBody body = RequestBody.create(mediaType, "");
Request request = new Request.Builder()
  .url("https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_13&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}")
  .method("GET", body)
  .addHeader("wolkvox-token", "{{token}}")
  .build();
Response response = client.newCall(request).execute();

				
					import requests

url = "https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_13&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}"

payload = ""
headers = {
  'wolkvox-token': '{{token}}'
}

response = requests.request("GET", url, headers=headers, data=payload)

print(response.text)

RESPONSE

				
					{
    "code": "200",
    "error": null,
    "msg": "x records were found",
    "data": [
        {
            "chanel": "facebook",
            "interaction": ""
        },
        {
            "chanel": "instagram",
            "interaction": ""
        },
        {
            "chanel": "web",
            "interaction": ""
        },
        {
            "chanel": "whatsapp",
            "interaction": ""
        }
    ]
}

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_13&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report allows you to query the chats that have been closed in each chat channel used in your operation.

Benefit:

By consulting this report, users can gain a clear and specific insight into the performance of each channel, which can be valuable for the analysis and continuous improvement of customer service. This type of information can help identify patterns, assess the effectiveness of each channel, and make informed decisions to optimize chat management and user experience.

How it works?

The consumption of this API is done using the GET method.
To consume this API, you must replace {{wolkvox_server}} in the URL with the nomenclature of the operation’s server.
The wolkvox-token header: {{token}} must be used to use the authorization token.
Please note that the same token cannot be consumed simultaneously, so you can schedule the next API consumption when the result of the previous one is successful.
In terms of timing, to monitor your operation, you can consume the information every 5 minutes.

NAME	DESCRIPTION	TYPE
api	Type of required report.	String
date_ini	Start date (YYYYmmddHHiiss).	String
date_end	End date (YYYYmmddHHiiss).	String

NAME	DESCRIPTION	TYPE
code	Response status code.	String
error	Detailed information about any error that may have occurred during the API execution.	String
msg	Informative message describing the response.	String
data	Array containing details of closed chats by channel.	String
channel	Name of the chat channel. Can yield the values: ‘facebook’, ‘instagram’, ‘web’, or ‘whatsapp’.	String
interaction	Number of interactions or closed chats in the corresponding channel.	String

Possible error codes

				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_13&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{wolkvox_token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_13&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}' \
--header 'wolkvox-token: {{token}}' \
--data ''

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("text/plain");
RequestBody body = RequestBody.create(mediaType, "");
Request request = new Request.Builder()
  .url("https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_13&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}")
  .method("GET", body)
  .addHeader("wolkvox-token", "{{token}}")
  .build();
Response response = client.newCall(request).execute();

				
					import requests

url = "https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_13&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}"

payload = ""
headers = {
  'wolkvox-token': '{{token}}'
}

response = requests.request("GET", url, headers=headers, data=payload)

print(response.text)

RESPONSE

				
					{
    "code": "200",
    "error": null,
    "msg": "x records were found",
    "data": [
        {
            "chanel": "facebook",
            "interaction": ""
        },
        {
            "chanel": "instagram",
            "interaction": ""
        },
        {
            "chanel": "web",
            "interaction": ""
        },
        {
            "chanel": "whatsapp",
            "interaction": ""
        }
    ]
}

< / >

APIs

13. Closed chats by Channel

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_13&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report allows you to query the chats that have been closed in each chat channel used in your operation.

Benefit:

By consulting this report, users can gain a clear and specific insight into the performance of each channel, which can be valuable for the analysis and continuous improvement of customer service. This type of information can help identify patterns, assess the effectiveness of each channel, and make informed decisions to optimize chat management and user experience.

How it works?

The consumption of this API is done using the GET method.
To consume this API, you must replace {{wolkvox_server}} in the URL with the nomenclature of the operation’s server.
The wolkvox-token header: {{token}} must be used to use the authorization token.
Please note that the same token cannot be consumed simultaneously, so you can schedule the next API consumption when the result of the previous one is successful.
In terms of timing, to monitor your operation, you can consume the information every 5 minutes.

NAME	DESCRIPTION	TYPE
api	Type of required report.	String
date_ini	Start date (YYYYmmddHHiiss).	String
date_end	End date (YYYYmmddHHiiss).	String

NAME	DESCRIPTION	TYPE
code	Response status code.	String
error	Detailed information about any error that may have occurred during the API execution.	String
msg	Informative message describing the response.	String
data	Array containing details of closed chats by channel.	String
channel	Name of the chat channel. Can yield the values: ‘facebook’, ‘instagram’, ‘web’, or ‘whatsapp’.	String
interaction	Number of interactions or closed chats in the corresponding channel.	String

Possible error codes

				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_13&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{wolkvox_token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_13&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}' \
--header 'wolkvox-token: {{token}}' \
--data ''

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("text/plain");
RequestBody body = RequestBody.create(mediaType, "");
Request request = new Request.Builder()
  .url("https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_13&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}")
  .method("GET", body)
  .addHeader("wolkvox-token", "{{token}}")
  .build();
Response response = client.newCall(request).execute();

				
					import requests

url = "https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_13&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}"

payload = ""
headers = {
  'wolkvox-token': '{{token}}'
}

response = requests.request("GET", url, headers=headers, data=payload)

print(response.text)

RESPONSE

				
					{
    "code": "200",
    "error": null,
    "msg": "x records were found",
    "data": [
        {
            "chanel": "facebook",
            "interaction": ""
        },
        {
            "chanel": "instagram",
            "interaction": ""
        },
        {
            "chanel": "web",
            "interaction": ""
        },
        {
            "chanel": "whatsapp",
            "interaction": ""
        }
    ]
}

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Buenos Aires +54 (11) 5217 5933

SPAIN
Madrid +34 (910) 601 691

MEXICO
Ciudad de México +52 (55) 8526 36 34

BRASIL
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São Paulo +55 (12) 9811 155 83

UNITED STATES
New York +1 (914) 373 71 36

DOMINICAN REPUBLIC
Santo Domingo +1 (829) 249 69 68

CHILE
Santiago de Chile +56 (2) 240 533 89

GUATEMALA
Ciudad de Guatemala +502 (2) 314 1344

PERU
Lima +51 (1) 644 91 39

Information security policy

Information Transfer Policies

Copyright © 2023 MICROSYSLABS S.A.S.
Cra 30 # 4A – 45 Of. 205 Ed. FOREVER W&L, Medellín, Colombia