ARGENTINA
Buenos Aires +54 (11) 5217 5933
BRAZIL
Sao Paulo +55 (11) 521 75 933
CHILE
Santiago de Chile +56 (2) 240 533 89
URL:
Description:
This report provides a complete view of the details of the interaction, specifying the call data such as ID, type, duration, type, phone and exact date (day of the week, month, hour); it also indicates the agent who attended the interaction, the performance indicators, the services associated with the operation such as screen recording and the total cost of the call.
Benefit:
This report allows you to track call details and accounting by indicating the value of voice services consumption.
How it works:
REQUEST
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | API required | String |
| date_ini | Initial Date (YYYYmmddHHiiss) | String |
| date_end | Final Date (YYYYmmddHHiiss) | String |
RESPONSE
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| conn_id | String | |
| type_call | Call type (inbound, outbound and internal) | String |
| talk_time | Indicates the duration expressed in unit of time in seconds. | String |
| agent_id | Refers to the numerical identification of each wolkvox Agent user. | String |
| agent_name | Agent’s name | String |
| agent_dni | Refers to the identity document of each wolkvox Agent user. | String |
| skill_id | It is the numerical identification of the skill | String |
| date | Indicates the date in the format year-month -day -time | String |
| hour | Indicates in military time format | String |
| day_of_week | Indicates the day of the week | String |
| cod_act | It is the ID of the coding or classification code used by the agent. It can return the value “TIMEOUTACW” if the operation has the timing of the coding process active and the agent exceeded the time limit to code the interaction. | String |
| description_cod_act | Indicates the description of the type code | String |
| cod_act_2 | It is the ID of the coding or classification code used by the agent. It can return the value “TIMEOUTACW” if the operation has the timing of the coding process active and the agent exceeded the time limit to code the interaction. | String |
| description_cod_act_2 | Indicates the description of the type code | String |
| hit | Agent performance indicator that indicates achievement or successful sale. | String |
| telephone_destination | Indicates the destination telephone number to which the call was made | String |
| telephone_costs | Indicates the cost for the use of telephony. | String |
| telephone | Indicates the telephone number to which the call was placed | String |
| hang_up | It shows who hung up the call, whether it was the agent (agent) or the customer (customer). | String |
| customer_id | Corresponds to the customer’s identification number | String |
| month | Indicates in number the month of interaction | String |
| screen_recording | It indicates if the interaction used the screen recording functionality (yes) or not (no). | String |
| operation | Indicates the name of the operation | String |
| ring | Indicates the time elapsed from the time the call is dialed to the time it is answered | String |
| abandon | It is the result of inbound calls hung up by the client prior to the consultant’s attention. | String |
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/customer.php?api=cdr_calls&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'GET',
CURLOPT_HTTPHEADER => array(
'wolkvox-token: {{token}}'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
{
"code": 200,
"error": null,
"msg": "1 records were found",
"data": [
{
"conn_id": "",
"type_call": "",
"talk_time": "",
"agent_id": "",
"agent_name": "",
"agent_dni": "",
"skill_id": "",
"date": "",
"hour": "",
"day_of_week": "",
"cod_act": "",
"description_cod_act": "",
"cod_act_2": "",
"description_cod_act_2": "",
"hit": "no",
"telephone_destination": "",
"telephone_costs": "",
"telephone": "",
"hang_up": "",
"customer_id": "",
"month": "",
"screen_recording": "",
"operation": "microdllo",
"ring": "--",
"abandon": "--"
}
]
}
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Santiago de Chile +56 (2) 240 533 89
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