ARGENTINA
Buenos Aires +54 (11) 5217 5933
BRAZIL
Sao Paulo +55 (11) 521 75 933
CHILE
Santiago de Chile +56 (2) 240 533 89
URL:
Description:
This report allows for detailed tracking of IVR interactions taking into account the call identification, customer navigation (menu option code, DN Transfer and result), date and duration of interaction.
Benefit:
This report allows to evaluate the traceability of the IVR as a self–management system for customers by knowing the detailed navigation of each of the interactions.
How it works:
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Type of report required | String |
date_ini | Initial Date(YYYYmmddHHiiss) | String |
date_end | Final Date(YYYYmmddHHiiss) | String |
customer_id | This corresponds to the customer‘s identification number. | String |
NAME | DESCRIPTION | TYPE |
---|---|---|
rp_id | refers to the numerical identification of the routing point | String |
rp_name | Name of the routing point | String |
cod_opc_menu | Indicates the menu option chosen by the customer in the IVR | String |
dn_transfer | Indicates where the call is routed after the customer dials an option | String |
date | Indicates the date in the year–month–day–hour format | String |
result | Shows the result of the customer‘s interaction with the IVR, where it can be verified if the customer hangs up or reaches the agent queue satisfactorily | String |
ani | It is the telephone number from which the inbound call originates (Automatic Number Identification) | String |
time | Indicates duration of interaction | String |
customer_id | It corresponds to the customer‘s identification number | String |
conn_id | It corresponds to the call identification number | String |
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_1&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}&customer_id={{customer_id}}',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'GET',
CURLOPT_HTTPHEADER => array(
'wolkvox-token: {{token}}'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
curl --location -g --request GET 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_1&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}&customer_id={{customer_id}}'
--header 'wolkvox-token: {{token}}'
OkHttpClient client = new OkHttpClient().newBuilder()
.build();
Request request = new Request.Builder()
.url("https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_1&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}&customer_id={{customer_id}}")
.method("GET", null)
.addHeader("wolkvox-token", "{{token}}")
.build();
Response response = client.newCall(request).execute();
import requests
url = "https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_1&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}&customer_id={{customer_id}}"
payload={}
headers = {
'wolkvox-token': '{{token}}'
}
response = requests.request("GET", url, headers=headers, data=payload)
print(response.text)
{
"code": 200,
"error": null,
"msg": "1 records were found",
"data": [
{
"rp_id": "",
"rp_name": "",
"cod_opc_menu": "",
"dn_transfer": "",
"date": "",
"result": "",
"ani": "",
"time": "",
"customer_id": "",
"conn_id": ""
}
]
}
Nueva York +1 (914) 373 7136
Sao Paulo +55 (11) 521 75 933
Santiago de Chile +56 (2) 240 533 89
Medellín +57 (604) 322 98 80
Ciudad de Guatemala +502 (2) 3141344
Ciudad de México +52 (55) 8526 36 34
Copyright © 2022 MICROSYSLABS S.A.S. Cra 30 # 4A-45 Of. 205 Ed. FOREVER W&L, Medellín, Colombia
COLOMBIA
Medellín +57 (4) 322 98 80
Bogotá +57 (1) 381 90 40
Cali +57 (2) 891 28 46
Barranquilla +57 (5) 316 10 34
ARGENTINA
Buenos Aires +54 (11) 5217 5933
SPAIN
Madrid +34 (910) 601 691
MEXICO
Ciudad de México +52 (55) 8526 36 34
BRASIL
Brasilia +55 (61) 9836 4127
São Paulo +55 (12) 9811 155 83
UNITED STATES
New York +1 (914) 373 71 36
DOMINICAN REPUBLIC
Santo Domingo +1 (829) 249 69 68
CHILE
Santiago de Chile +56 (2) 240 533 89
GUATEMALA
Ciudad de Guatemala +502 (2) 314 1344
PERU
Lima +51 (1) 644 91 39
Copyright © 2022 MICROSYSLABS S.A.S.
Cra 30 # 4A – 45 Of. 205 Ed. FOREVER W&L, Medellín, Colombia