14. Menu Options Grouped by Code - Wolkvox

< / >

APIs

14. Menu Options Grouped by Code

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_14&date_ini={{date_ini}}&date_end={{date_end}}

Description:

This API allows you to know the historical frequency of usage of the different activity codes in Wolkvox Studio and the percentage of usage of each one compared to the total interactions.

Benefits:

This API tracks the most frequently used activity codes in the routing point flows in Wolkvox Studio. Remember that activity codes have their own permission section, where you must define for each activity code whether it will be available or not in Wolkvox Studio.

How does it work?

The consumption of this API is done via the GET method.
To consume this API, you must replace {{wolkvox_server}} in the URL with the server nomenclature of the operation.
You must use the ‘wolkvox-token’ header to use the authorization token.
Keep in mind that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
In terms of timing, to track your operation, you can consume the information every 5 minutes.

NAME	DESCRIPTION	TYPE
api	Type of report.	String
date_ini	Start date (YYYYmmddHHiiss)	String
date_end	End date (YYYYmmddHHiiss)	String

NAME	DESCRIPTION	TYPE
code	Response Status Code	Int
error	Indicates whether there was any kind of error during the execution of the request.	String
msg	Provides the descriptive message about the result of the request.	String
data	It is the set of data obtained after a successful request.	String
cod_act	Referenced activity code.	String
description_cod_act	Description of the activity code.	String
count	Number of times the activity code was used.	Int
percent	Percentage of usage compared to the total.	String

Possible response codes

				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_14&date_ini={{date_ini}}&date_end={{date_end}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{wolkvox-token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_14&date_ini={{date_ini}}&date_end={{date_end}}' \
--header 'wolkvox-token: {{wolkvox-token}}'

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("text/plain");
RequestBody body = RequestBody.create(mediaType, "");
Request request = new Request.Builder()
  .url("https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_14&date_ini={{date_ini}}&date_end={{date_end}}")
  .method("GET", body)
  .addHeader("wolkvox-token", "{{wolkvox-token}}")
  .build();
Response response = client.newCall(request).execute();

				
					import requests

url = "https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_14&date_ini={{date_ini}}&date_end={{date_end}}"

payload = {}
headers = {
  'wolkvox-token': '{{wolkvox-token}}'
}

response = requests.request("GET", url, headers=headers, data=payload)

print(response.text)

RESPONSE

				
					{
    "code": "200",
    "error": null,
    "msg": "x records were found",
    "data": [
        {
            "cod_act": "",
            "description_cod_act": "",
            "count": "",
            "percent": ""
        },
        {
            "cod_act": "",
            "description_cod_act": "",
            "count": "",
            "percent": ""
        },
        {
            "cod_act": "",
            "description_cod_act": "",
            "count": "",
            "percent": ""
        },
        {
            "cod_act": "",
            "description_cod_act": "",
            "count": "",
            "percent": ""
        },
        {
            "cod_act": "",
            "description_cod_act": "",
            "count": "",
            "percent": ""
        }
    ]
}

wolkvox
worldwide

UNITED STATES

Atlanta, GA +1 (470) 447-2610
Miami, FL +1 (470) 447-2610

ARGENTINA

Buenos Aires +54 (11) 5217 5933

BRAZIL

Sao Paulo +55 (11) 521 75 933

CHILE

Santiago de Chile +56 (2) 240 533 89

SPAIN

Madrid +34 (910) 601 691

COLOMBIA

Medellín +57 (604) 322 98 80

GUATEMALA

Ciudad de Guatemala +502 (2) 3141344

MEXICO

Ciudad de México +52 (55) 8526 36 34

DOMINICAN REPUBLIC

Santo Domingo +1 (829) 249 69 68

PERU

Lima +51 (1) 644 91 39

|

Information security policy

|

|

Information Transfer Policies

Copyright © 2023 MICROSYSLABS. 1820 N Corporate Lakes Blvd, unit 205. Weston, FL 33326

OMNICHANNEL PLATFORM

CHATBOTS AND VOICEBOTS

wolkvox worldwide

COLOMBIA
Medellín +57 (4) 322 98 80
Bogotá +57 (1) 381 90 40
Cali +57 (2) 891 28 46
Barranquilla +57 (5) 316 10 34

ARGENTINA
Buenos Aires +54 (11) 5217 5933

SPAIN
Madrid +34 (910) 601 691

MEXICO
Ciudad de México +52 (55) 8526 36 34

BRASIL
Brasilia +55 (61) 9836 4127
São Paulo +55 (12) 9811 155 83

UNITED STATES
New York +1 (914) 373 71 36

DOMINICAN REPUBLIC
Santo Domingo +1 (829) 249 69 68

CHILE
Santiago de Chile +56 (2) 240 533 89

GUATEMALA
Ciudad de Guatemala +502 (2) 314 1344

PERU
Lima +51 (1) 644 91 39

Information security policy

Information Transfer Policies

Copyright © 2023 MICROSYSLABS S.A.S.
Cra 30 # 4A – 45 Of. 205 Ed. FOREVER W&L, Medellín, Colombia