ARGENTINA
Buenos Aires +54 (11) 5217 5933
BRAZIL
Sao Paulo +55 (11) 521 75 933
CHILE
Santiago de Chile +56 (2) 240 533 89
URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_14&date_ini={{date_ini}}&date_end={{date_end}}
Description:
This API allows you to know the historical frequency of usage of the different activity codes in Wolkvox Studio and the percentage of usage of each one compared to the total interactions.
Benefits:
This API tracks the most frequently used activity codes in the routing point flows in Wolkvox Studio. Remember that activity codes have their own permission section, where you must define for each activity code whether it will be available or not in Wolkvox Studio.
How does it work?
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Type of report. | String |
date_ini | Start date (YYYYmmddHHiiss) | String |
date_end | End date (YYYYmmddHHiiss) | String |
NAME | DESCRIPTION | TYPE |
---|---|---|
code | Response Status Code | Int |
error | Indicates whether there was any kind of error during the execution of the request. | String |
msg | Provides the descriptive message about the result of the request. | String |
data | It is the set of data obtained after a successful request. | String |
cod_act | Referenced activity code. | String |
description_cod_act | Description of the activity code. | String |
count | Number of times the activity code was used. | Int |
percent | Percentage of usage compared to the total. | String |
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_14&date_ini={{date_ini}}&date_end={{date_end}}',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'GET',
CURLOPT_HTTPHEADER => array(
'wolkvox-token: {{wolkvox-token}}'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
curl --location 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_14&date_ini={{date_ini}}&date_end={{date_end}}' \
--header 'wolkvox-token: {{wolkvox-token}}'
OkHttpClient client = new OkHttpClient().newBuilder()
.build();
MediaType mediaType = MediaType.parse("text/plain");
RequestBody body = RequestBody.create(mediaType, "");
Request request = new Request.Builder()
.url("https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_14&date_ini={{date_ini}}&date_end={{date_end}}")
.method("GET", body)
.addHeader("wolkvox-token", "{{wolkvox-token}}")
.build();
Response response = client.newCall(request).execute();
import requests
url = "https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_14&date_ini={{date_ini}}&date_end={{date_end}}"
payload = {}
headers = {
'wolkvox-token': '{{wolkvox-token}}'
}
response = requests.request("GET", url, headers=headers, data=payload)
print(response.text)
{
"code": "200",
"error": null,
"msg": "x records were found",
"data": [
{
"cod_act": "",
"description_cod_act": "",
"count": "",
"percent": ""
},
{
"cod_act": "",
"description_cod_act": "",
"count": "",
"percent": ""
},
{
"cod_act": "",
"description_cod_act": "",
"count": "",
"percent": ""
},
{
"cod_act": "",
"description_cod_act": "",
"count": "",
"percent": ""
},
{
"cod_act": "",
"description_cod_act": "",
"count": "",
"percent": ""
}
]
}
Sao Paulo +55 (11) 521 75 933
Santiago de Chile +56 (2) 240 533 89
Medellín +57 (604) 322 98 80
Ciudad de Guatemala +502 (2) 3141344
Ciudad de México +52 (55) 8526 36 34
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