10. Detail hold and mute time En - wolkvox

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APIs Reports Manager

10. Detail hold and mute time En

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=agent_10&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report indicates the detail of the interactions in which the advisor has used hold or mute, specifying the detail of the call when indicating the agent who attended it, the skill, the date, the phone and the customer id.

Benefit:

This report allows to evaluate the agent‘s productivity by identifying the details of the calls in which the advisor has used hold or mute.

How it works:

This API is consumed by GET method.
To consume this API you must replace in the url {{wolkvox_server}} by the nomenclature of the server of the operation.
The wolkvox–token header must be used to make use of the authorization token.
Keep in mind that the same token cannot be consumed simultaneously, so you can program that the next API is consumed when the result of the previous one is successful.
In terms of time, to track your operation you can make a consumption every 5 minutes of the information.

NAME	DESCRIPTION	TYPE
api	Type of report required	String
date_ini	Initial Date (YYYYmmddHHiiss)	String
date_end	Final Date (YYYYmmddHHiiss)	String

NAME	DESCRIPTION	TYPE
agent_name	Name of the agent	String
agent_id	Refers to the numerical identification of each of the wolkvox Agent users	String
type_action	Indicates the type of action in the call (hold/mute)	String
conn_id	Corresponds to the identification number of the call	String
type_interaction	Indicates the type of call, this can be inbound or outbound	String
time	Indicates the total time elapsed	String
skill_id	It is a numerical indicator that refers to a group of agents	String
date	Current date of the information provided	String
telephone	Indicates the telephone number to which the call was made	String
customer_id	Corresponds to the customer identification number	String

Possible response codes

				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv9901.wolkvox.com/api/v2/reports_manager.php?api=agent_10&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location -g --request GET 'https://wv9901.wolkvox.com/api/v2/reports_manager.php?api=agent_10&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}' 
--header 'wolkvox-token: {{token}}'

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
Request request = new Request.Builder()
  .url("https://wv9901.wolkvox.com/api/v2/reports_manager.php?api=agent_10&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}")
  .method("GET", null)
  .addHeader("wolkvox-token", "{{token}}")
  .build();
Response response = client.newCall(request).execute();

				
					import requests

url = "https://wv9901.wolkvox.com/api/v2/reports_manager.php?api=agent_10&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}"

payload={}
headers = {
  'wolkvox-token': '{{token}}'
}

response = requests.request("GET", url, headers=headers, data=payload)

print(response.text)

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "day": "",
            "calls": "",
            "ivr_minutes": ""
        }
    ]
}

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ARGENTINA
Buenos Aires +54 (11) 5217 5933

SPAIN
Madrid +34 (910) 601 691

MEXICO
Ciudad de México +52 (55) 8526 36 34

BRASIL
Brasilia +55 (61) 9836 4127
São Paulo +55 (12) 9811 155 83

UNITED STATES
New York +1 (914) 373 71 36

DOMINICAN REPUBLIC
Santo Domingo +1 (829) 249 69 68

CHILE
Santiago de Chile +56 (2) 240 533 89

GUATEMALA
Ciudad de Guatemala +502 (2) 314 1344

PERU
Lima +51 (1) 644 91 39

Information security policy

Privacy policy and treatment of personal data

Copyright © 2022 MICROSYSLABS S.A.S.
Cra 30 # 4A – 45 Of. 205 Ed. FOREVER W&L, Medellín, Colombia