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APIs Reports Manager

10. Detail hold and mute time En

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=agent_10&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report indicates the detail of the interactions in which the advisor has used hold or mute, specifying the detail of the call when indicating the agent who attended it, the skill, the date, the phone and the customer id.

Benefit:

This report allows to evaluate the agent‘s productivity by identifying the details of the calls in which the advisor has used hold or mute.

How it works:

  • This API is consumed by GET method.
  • To consume this API you must replace in the url {{wolkvox_server}} by the nomenclature of the server of the operation.
  • The wolkvoxtoken header must be used to make use of the authorization token.
  • Keep in mind that the same token cannot be consumed simultaneously, so you can program that the next API is consumed when the result of the previous one is successful.
  • In terms of time, to track your operation you can make a consumption every 5 minutes of the information.

NAMEDESCRIPTIONTYPE
apiType of report requiredString
date_iniInitial Date (YYYYmmddHHiiss)String
date_endFinal Date (YYYYmmddHHiiss)String

NAMEDESCRIPTIONTYPE
agent_nameName of the agentString
agent_idRefers to the numerical identification of each of the wolkvox Agent usersString
type_actionIndicates the type of action in the call (hold/mute)String
conn_idCorresponds to the identification number of the callString
type_interactionIndicates the type of call, this can be inbound or outboundString
timeIndicates the total time elapsedString
skill_idIt is a numerical indicator that refers to a group of agentsString
dateCurrent date of the information providedString
telephoneIndicates the telephone number to which the call was madeString
customer_idCorresponds to the customer identification numberString

Possible response codes
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv9901.wolkvox.com/api/v2/reports_manager.php?api=agent_10&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
			

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "day": "",
            "calls": "",
            "ivr_minutes": ""
        }
    ]
}
				
			
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