10. Detail hold and mute time En - Wolkvox

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APIs Reports Manager

10. Detail hold and mute time En

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=agent_10&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report indicates the detail of the interactions in which the advisor has used hold or mute, specifying the detail of the call when indicating the agent who attended it, the skill, the date, the phone and the customer id.

Benefit:

This report allows to evaluate the agent‘s productivity by identifying the details of the calls in which the advisor has used hold or mute.

How it works:

This API is consumed by GET method.
To consume this API you must replace in the url {{wolkvox_server}} by the nomenclature of the server of the operation.
The wolkvox–token: {{token}} header must be used to make use of the authorization token.
Keep in mind that the same token cannot be consumed simultaneously, so you can program that the next API is consumed when the result of the previous one is successful.
In terms of time, to track your operation you can make a consumption every 5 minutes of the information.

NAME	DESCRIPTION	TYPE
api	Type of report required	String
date_ini	Initial Date (YYYYmmddHHiiss)	String
date_end	Final Date (YYYYmmddHHiiss)	String

NAME	DESCRIPTION	TYPE
agent_name	Name of the agent	String
agent_id	Refers to the numerical identification of each of the wolkvox Agent users	String
type_action	Indicates the type of action in the call (hold/mute)	String
conn_id	Corresponds to the identification number of the call	String
type_interaction	Indicates the type of call, and its values could be conference (conference call), inbound (incoming call), internal call (internal call), internal call_inb (internal incoming call), internal call_que (internal call from a queue), out_pre (outbound call in predictive campaign), outbound_ma (manually initiated outbound call), and transfer (transfer call).	String
time	Indicates the total time elapsed	String
skill_id	It is a numerical indicator that refers to a group of agents	String
date	Current date of the information provided	String
telephone	Indicates the telephone number to which the call was made	String
customer_id	Corresponds to the customer identification number	String

Possible response codes

				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=agent_10&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{wolkvox_token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location -g --request GET 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=agent_10&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}' 
--header 'wolkvox-token: {{wolkvox_token}}'

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
Request request = new Request.Builder()
  .url("https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=agent_10&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}")
  .method("GET", null)
  .addHeader("wolkvox-token", "{{wolkvox_token}}")
  .build();
Response response = client.newCall(request).execute();

				
					import requests

url = "https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=agent_10&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}"

payload={}
headers = {
  'wolkvox-token': '{{wolkvox_token}}'
}

response = requests.request("GET", url, headers=headers, data=payload)

print(response.text)

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "agent_name": " ",
            "agent_id": " ",
            "type_action": " ",
            "conn_id": " ",
            "type_interaction": " ",
            "time": " ",
            "skill_id": " ",
            "date": " ",
            "telephone": " ",
            "customer_id": " "
        }
    ]
}

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Lima +51 (1) 644 91 39

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