2. Evaluation results by agent - Wolkvox

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2. Evaluation results by agent

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=quality_2&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report allows you to track quality evaluations in detail by interaction and consolidated by each consultant, even adding comments on the management, identifying the call ID, date and coding.

Benefit:

Evaluate in a particular and general way the performance of the agents according to the standards defined for the operation in order to create action and reinduction models if necessary.

How it works:

The consumption of this API is done by GET method.
To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
The wolkvox-token header must be used to make use of the authorization token.
Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.
Limit of records that can be downloaded per consumption: 60,000 records.
Limit of records that can be uploaded per consumption: 10,000 records.
Limit of days queried in dates: 31 days.
Limit of result weight: 256 MB.
API consumption time limit: 60 seconds.
Concurrent consumption limit of a token: 2 simultaneous requests.
Daily limit of tokens: Number of licenses multiplied by 1000 daily tokens.

Request

NAME	DESCRIPTION	TYPE
api	Type of report required	String
date_ini	Initial Date (YYYYmmddHHiiss)	String
date_end	Final Date (YYYYmmddHHiiss)	String

Response

NAME	DESCRIPTION	TYPE
conn_id	Corresponds to the call identification number	String
agent_id	Refers to the numerical ID of each wolkvox user Agent	String
agent_name	Name of the agent	String
comments	Comment text about the quality evaluation	String
precision_unit_critical_error	It is the percentage that indicates the critical errors not made by the agent (100%) or made by the agent (0%)	String
precision_opportunity_error	Is the percentage indicating the critical errors not made by the agent (100%) or made by the agent (0%)	String
accuracy	Is the average percentage of the rating of the agent evaluations	String
date	Indicates the date in year-month-day-time format	String
survey	Relates to the template used for the evaluation	String
cod_act	s the ID of the typing or coding code used by the agent	String
channel	Channel through which the interaction took place	String
feedback	Feedback	String
skill_id	Identification number of the skill where the call occurred	String

Possible response codes

				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=quality_2&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location -g --request GET 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=quality_2&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}' 
--header 'wolkvox-token: {{token}}

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
Request request = new Request.Builder()
  .url("https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=quality_2&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}")
  .method("GET", null)
  .addHeader("wolkvox-token", "{{token}}")
  .build();
Response response = client.newCall(request).execute();

				
					import requests

url = "https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=quality_2&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}"

payload={}
headers = {
  'wolkvox-token': '{{token}}'
}

response = requests.request("GET", url, headers=headers, data=payload)

print(response.text)

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "conn_id": "",
            "agent_id": "",
            "agent_name": "",
            "comments": "",
            "precision_unit_critical_error": "",
            "precision_opportunity_error": "",
            "accuracy": "",
            "date": "",
            "survey": "",
            "cod_act": ""
        }
    ]
}

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Santiago de Chile +56 (2) 240 533 89

GUATEMALA
Ciudad de Guatemala +502 (2) 314 1344

PERU
Lima +51 (1) 644 91 39

Information security policy

Information Transfer Policies

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