URL:
Description:
This report allows you to identify the details of the interactions and services provided by chatbots, characterizing the customer by ID, name, email, telephone and request; in addition to specifying the contact channel, date, inbound routing and response routing.
Benefit:
It allows tracking interactions through chatbots, email, Facebook Page, Instagram, among others to know the details.
How it works:
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Type of report required | String |
date_ini | Initial Date (YYYYmmddHHiiss) | String |
date_end | Final Date (YYYYmmddHHiiss) | String |
NAME | DESCRIPTION | TYPE |
---|---|---|
session_id | Refers to the numerical identification of the session. | String |
channel | Refers to the channel used in the interaction | String |
rp_id | Refers to the numerical identification of the routing point. | String |
date | Indicates the date in year-month -day-time format | String |
customer_name | Client’s name | String |
customer_email | Customer’s e-mail address | String |
customer_phone | Customer’s phone number | String |
customer_query | Refers to the customer’s requirement | String |
routing_answer | It is the Routing response, in some cases it is to transfer to skill | String |
customer_id | Refers to the numerical identification of the customer | String |
conn_id | Corresponds to the call identification number | String |
{
"code": 200,
"error": null,
"msg": "1 records were found",
"data": [
{
"session_id": "",
"channel": "",
"rp_id": "",
"date": "",
"customer_name": "",
"customer_email": "",
"customer_phone": "",
"customer_query": "",
"routing_answer": "",
"customer_id": "",
"conn_id": "0"
}
]
}
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