WHY WOLKVOX? OMNICHANNEL PLATFORM WOLKVOX CRM CHATBOTS AND VOICEBOTS MANUALS

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1. Call Detail En

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APIs Reports Manager

1. Call Detail En

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=cdr_1&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report provides a complete view of the call details, classified by activity code and description; identifying the campaign, the call, the customer, the agent and who ends the interaction; and indicating the date, destination, phone, duration and cost of the communication.

Benefit:

This report allows for tracking of accounting by indicating the value of voice service consumption.

How it works:

This API is consumed by GET method.
To consume this API, you must replace in the URL {ip_ipdialbox} by the server nomenclature of the operation and the {token} generated from wolkvox Manager to obtain the information securely.
Note that the same token cannot be consumed simultaneously, so you can program the next API to be consumed when the result of the previous one is successful.
In terms of time, to track your operation you can make a consumption every 5 minutes of the information.

REQUEST

NAME	DESCRIPTION	TYPE
api	Type of report required	String
date_ini	Initial Date (YYYYmmddHHiiss)	String
date_end	Final Date (YYYYmmddHHiiss)	String

RESPONSE

NAME	DESCRIPTION	TYPE
agent_name	Name of the agent	String
date	Indicates the date in the format year–month–day–hour	String
destiny	Indicates the destination of the call	String
telephone	Indicates the telephone number to which the call was made	String
cost	It is the price of the use of the product	String
time_seg	Indicates time in units of seconds	String
time_min	Indicates time in units of minutes	String
cod_act	Refers to the classification of the call	String
cod_act_2	Refers to the classification of the call 2	String
description_cod_act	Description of classification of the call	String
description_cod_act_2	Description of classification of the call 2	String
type_interaction	Indicates the type of call, it can be inbound, outbound and internal	String
customer_id	It corresponds to the identification number of the customer	String
hang_up	Indicates who ended the interaction	String
campaign_id	It corresponds to the identification number of the campaign	String
conn_id	It corresponds to the identification number of the call	String
skill_id	It refers to the numerical identification of the skill	String
skill_name	Name of the skill	String
agent_id	It refers to the numerical identification of each of the users of wolkvox Agent	String
comment	Comment	String

Possible response codes

				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=cdr_1&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location -g --request GET 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=cdr_1&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}' 
--header 'wolkvox-token: {{token}}'

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
Request request = new Request.Builder()
  .url("https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=cdr_1&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}")
  .method("GET", null)
  .addHeader("wolkvox-token", "{{token}}")
  .build();
Response response = client.newCall(request).execute();

				
					import requests

url = "https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=cdr_1&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}"

payload={}
headers = {
  'wolkvox-token': '{{token}}'
}

response = requests.request("GET", url, headers=headers, data=payload)

print(response.text)

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "conn_id": "",
            "channel": "",
            "date": "",
            "customer_name": "",
            "customer_email": "",
            "customer_phone": "",
            "customer_chars": "",
            "agent_id": "",
            "agent_name": "",
            "agent_chars": "",
            "time_on_agent": "",
            "chat_duration": "",
            "cod_act": "",
            "description_cod_act": "",
            "comments": "test",
            "customer_id": "",
            "skill_id": "",
            "ASA": "",
            "last_participant_who_spoke": "",
            "extra_field": "",
            "comment": "",
            "user_id": "",
            "feeling": "",
            "agent_anwers ": ""
        }
    ]
}

APPLICATIONS

MULTICHANNEL DIALER

WOLKVOX STUDIO

ARTIFICIAL INTELLIGENCE

VOICE OF THE CUSTOMER

QUALITY AND PRODUCTIVITY

ANALYTICS

TELEPHONY

INTEGRATIONS

APPLICATIONS

MULTICHANNEL DIALER

WOLKVOX STUDIO

ARTIFICIAL INTELLIGENCE

VOICE OF THE CUSTOMER

QUALITY AND PRODUCTIVITY

ANALYTICS

TELEPHONY

INTEGRATIONS

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APIs Reports Manager

1. Call Detail En

RESPONSE

UNITED STATES

ARGENTINA

BRAZIL

CHILE

SPAIN

COLOMBIA

GUATEMALA

MEXICO

DOMINICAN REPUBLIC

PERU