ARGENTINA
Buenos Aires +54 (11) 5217 5933
BRAZIL
Sao Paulo +55 (11) 521 75 933
CHILE
Santiago de Chile +56 (2) 240 533 89
This report provides a complete view of the call details, classified by activity code and description; identifying the campaign, the call, the customer, the agent and who ends the interaction; and indicating the date, destination, phone, duration and cost of the communication.
This report allows for tracking of accounting by indicating the value of voice service consumption.
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of report required | String |
| date_ini | Initial Date (YYYYmmddHHiiss) | String |
| date_end | Final Date (YYYYmmddHHiiss) | String |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| agent_name | Name of the agent | String |
| date | Indicates the date in the format year-month-day-hour | String |
| destiny | Indicates the destination of the call | String |
| telephone | Indicates the telephone number to which the call was made | String |
| cost | It is the price of the use of the product | String |
| time_seg | Indicates time in units of seconds | String |
| time_min | Indicates time in units of minutes | String |
| cod_act | Refers to the classification of the call. This field can display the value “TIMEOUTACW” if the agent exceeded the time limit to code the call. This functionality can be activated through the wolkvox Manager application and allows setting a time limit for the agent to categorize or code the interaction with the client. | String |
| cod_act_2 | Refers to the classification of the call 2. This field can display the value “TIMEOUTACW” if the agent exceeded the time limit to code the call. | String |
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=cdr_1&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'GET',
CURLOPT_HTTPHEADER => array(
'wolkvox-token: {{wolkvox_token}}'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
{
"code": 200,
"error": null,
"msg": "1 records were found",
"data": [
{
"conn_id": "",
"channel": "",
"date": "",
"customer_name": "",
"customer_email": "",
"customer_phone": "",
"customer_chars": "",
"agent_id": "",
"agent_name": "",
"agent_chars": "",
"time_on_agent": "",
"chat_duration": "",
"cod_act": "",
"description_cod_act": "",
"comments": "test",
"customer_id": "",
"skill_id": "",
"ASA": "",
"last_participant_who_spoke": "",
"extra_field": "",
"comment": "",
"user_id": "",
"feeling": "",
"agent_anwers ": ""
}
]
}
Sao Paulo +55 (11) 521 75 933
Santiago de Chile +56 (2) 240 533 89
Medellín +57 (604) 322 98 80
Ciudad de Guatemala +502 (2) 3141344
Ciudad de México +52 (55) 8526 36 34
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