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URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=cdr_1&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report provides a complete view of the call details, classified by activity code and description; identifying the campaign, the call, the customer, the agent and who ends the interaction; and indicating the date, destination, phone, duration and cost of the communication.

Benefit:

This report allows for tracking of accounting by indicating the value of voice service consumption.

How it works:

REQUEST

REQUEST
NAME DESCRIPTION TYPE
api Type of report required String
date_ini Initial Date (YYYYmmddHHiiss) String
date_end Final Date (YYYYmmddHHiiss) String

RESPONSE

RESPONSE
NAME DESCRIPTION TYPE
agent_name Name of the agent String
date Indicates the date in the format year–month–day–hour String
destiny Indicates the destination of the call String
telephone Indicates the telephone number to which the call was made String
cost It is the price of the use of the product String
time_seg Indicates time in units of seconds String
time_min Indicates time in units of minutes String
cod_act Refers to the classification of the call. This field can display the value “TIMEOUTACW” if the agent exceeded the time limit to code the call. This functionality can be activated through the wolkvox Manager application and allows setting a time limit for the agent to categorize or code the interaction with the client. String
cod_act_2 Refers to the classification of the call 2. This field can display the value “TIMEOUTACW” if the agent exceeded the time limit to code the call. This functionality can be activated through the wolkvox Manager application and allows setting a time limit for the agent to categorize or code the interaction with the client. String
description_cod_act Description of classification of the call. This field can display the value “TIMEOUTACW” if the agent exceeded the time limit to code the call. This functionality can be activated through the wolkvox Manager application and allows setting a time limit for the agent to categorize or code the interaction with the client. String
description_cod_act_2 Description of classification of the call 2. This field can display the value “TIMEOUTACW” if the agent exceeded the time limit to code the call. This functionality can be activated through the wolkvox Manager application and allows setting a time limit for the agent to categorize or code the interaction with the client. String
type_interaction This is the type of call, and its possible values could be: conference (conference call), inbound (incoming call), internal call (internal call), internal call_inb (internal incoming call), internal call_que (internal call from a queue), out_pre (outbound call in predictive campaign), outbound_ma (manually initiated outbound call), and transfer (transfer call). String
customer_id It corresponds to the identification number of the customer String
hang_up Indicates who ended the interaction String
campaign_id It corresponds to the identification number of the campaign String
conn_id It corresponds to the identification number of the call String
skill_id It refers to the numerical identification of the skill String
skill_name Name of the skill String
agent_id It refers to the numerical identification of each of the users of wolkvox Agent String
comment Comment String

Possible response codes
200, 400, 401, 403, 404, 405 
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=cdr_1&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{wolkvox_token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "conn_id": "",
            "channel": "",
            "date": "",
            "customer_name": "",
            "customer_email": "",
            "customer_phone": "",
            "customer_chars": "",
            "agent_id": "",
            "agent_name": "",
            "agent_chars": "",
            "time_on_agent": "",
            "chat_duration": "",
            "cod_act": "",
            "description_cod_act": "",
            "comments": "test",
            "customer_id": "",
            "skill_id": "",
            "ASA": "",
            "last_participant_who_spoke": "",
            "extra_field": "",
            "comment": "",
            "user_id": "",
            "feeling": "",
            "agent_anwers ": ""
        }
    ]
}

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=cdr_1&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report provides a complete view of the call details, classified by activity code and description; identifying the campaign, the call, the customer, the agent and who ends the interaction; and indicating the date, destination, phone, duration and cost of the communication.

Benefit:

This report allows for tracking of accounting by indicating the value of voice service consumption.

How it works:

REQUEST
NAME DESCRIPTION TYPE
api Type of report required String
date_ini Initial Date (YYYYmmddHHiiss) String
date_end Final Date (YYYYmmddHHiiss) String

RESPONSE
NAME DESCRIPTION TYPE
agent_name Name of the agent String
date Indicates the date in the format year–month–day–hour String
destiny Indicates the destination of the call String
telephone Indicates the telephone number to which the call was made String
cost It is the price of the use of the product String
time_seg Indicates time in units of seconds String
time_min Indicates time in units of minutes String
cod_act Refers to the classification of the call. This field can display the value “TIMEOUTACW” if the agent exceeded the time limit to code the call. This functionality can be activated through the wolkvox Manager application and allows setting a time limit for the agent to categorize or code the interaction with the client. String
cod_act_2 Refers to the classification of the call 2. This field can display the value “TIMEOUTACW” if the agent exceeded the time limit to code the call. This functionality can be activated through the wolkvox Manager application and allows setting a time limit for the agent to categorize or code the interaction with the client. String
description_cod_act Description of classification of the call. This field can display the value “TIMEOUTACW” if the agent exceeded the time limit to code the call. This functionality can be activated through the wolkvox Manager application and allows setting a time limit for the agent to categorize or code the interaction with the client. String
description_cod_act_2 Description of classification of the call 2. This field can display the value “TIMEOUTACW” if the agent exceeded the time limit to code the call. This functionality can be activated through the wolkvox Manager application and allows setting a time limit for the agent to categorize or code the interaction with the client. String
type_interaction This is the type of call, and its possible values could be: conference (conference call), inbound (incoming call), internal call (internal call), internal call_inb (internal incoming call), internal call_que (internal call from a queue), out_pre (outbound call in predictive campaign), outbound_ma (manually initiated outbound call), and transfer (transfer call). String
customer_id It corresponds to the identification number of the customer String
hang_up Indicates who ended the interaction String
campaign_id It corresponds to the identification number of the campaign String
conn_id It corresponds to the identification number of the call String
skill_id It refers to the numerical identification of the skill String
skill_name Name of the skill String
agent_id It refers to the numerical identification of each of the users of wolkvox Agent String
comment Comment String

Possible response codes
200, 400, 401, 403, 404, 405 
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=cdr_1&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{wolkvox_token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "conn_id": "",
            "channel": "",
            "date": "",
            "customer_name": "",
            "customer_email": "",
            "customer_phone": "",
            "customer_chars": "",
            "agent_id": "",
            "agent_name": "",
            "agent_chars": "",
            "time_on_agent": "",
            "chat_duration": "",
            "cod_act": "",
            "description_cod_act": "",
            "comments": "test",
            "customer_id": "",
            "skill_id": "",
            "ASA": "",
            "last_participant_who_spoke": "",
            "extra_field": "",
            "comment": "",
            "user_id": "",
            "feeling": "",
            "agent_anwers ": ""
        }
    ]
}

< / >

APIs Reports Manager

1. Call Detail En

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=cdr_1&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report provides a complete view of the call details, classified by activity code and description; identifying the campaign, the call, the customer, the agent and who ends the interaction; and indicating the date, destination, phone, duration and cost of the communication.

Benefit:

This report allows for tracking of accounting by indicating the value of voice service consumption.

How it works:

  • This API is consumed by GET method.
  • To consume this API, you must replace in the URL {{wolkvox_server}} by the server nomenclature of the operation and the {{wolkvox_token}} generated from wolkvox Manager to obtain the information securely.
  • Note that the same token cannot be consumed simultaneously, so you can program the next API to be consumed when the result of the previous one is successful.
  • In terms of time, to track your operation you can make a consumption every 5 minutes of the information.

REQUEST
NAME DESCRIPTION TYPE
api Type of report required String
date_ini Initial Date (YYYYmmddHHiiss) String
date_end Final Date (YYYYmmddHHiiss) String

RESPONSE
NAME DESCRIPTION TYPE
agent_name Name of the agent String
date Indicates the date in the format year–month–day–hour String
destiny Indicates the destination of the call String
telephone Indicates the telephone number to which the call was made String
cost It is the price of the use of the product String
time_seg Indicates time in units of seconds String
time_min Indicates time in units of minutes String
cod_act Refers to the classification of the call. This field can display the value “TIMEOUTACW” if the agent exceeded the time limit to code the call. This functionality can be activated through the wolkvox Manager application and allows setting a time limit for the agent to categorize or code the interaction with the client. String
cod_act_2 Refers to the classification of the call 2. This field can display the value “TIMEOUTACW” if the agent exceeded the time limit to code the call. This functionality can be activated through the wolkvox Manager application and allows setting a time limit for the agent to categorize or code the interaction with the client. String
description_cod_act Description of classification of the call. This field can display the value “TIMEOUTACW” if the agent exceeded the time limit to code the call. This functionality can be activated through the wolkvox Manager application and allows setting a time limit for the agent to categorize or code the interaction with the client. String
description_cod_act_2 Description of classification of the call 2. This field can display the value “TIMEOUTACW” if the agent exceeded the time limit to code the call. This functionality can be activated through the wolkvox Manager application and allows setting a time limit for the agent to categorize or code the interaction with the client. String
type_interaction This is the type of call, and its possible values could be: conference (conference call), inbound (incoming call), internal call (internal call), internal call_inb (internal incoming call), internal call_que (internal call from a queue), out_pre (outbound call in predictive campaign), outbound_ma (manually initiated outbound call), and transfer (transfer call). String
customer_id It corresponds to the identification number of the customer String
hang_up Indicates who ended the interaction String
campaign_id It corresponds to the identification number of the campaign String
conn_id It corresponds to the identification number of the call String
skill_id It refers to the numerical identification of the skill String
skill_name Name of the skill String
agent_id It refers to the numerical identification of each of the users of wolkvox Agent String
comment Comment String

Possible response codes
200, 400, 401, 403, 404, 405 
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=cdr_1&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{wolkvox_token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "conn_id": "",
            "channel": "",
            "date": "",
            "customer_name": "",
            "customer_email": "",
            "customer_phone": "",
            "customer_chars": "",
            "agent_id": "",
            "agent_name": "",
            "agent_chars": "",
            "time_on_agent": "",
            "chat_duration": "",
            "cod_act": "",
            "description_cod_act": "",
            "comments": "test",
            "customer_id": "",
            "skill_id": "",
            "ASA": "",
            "last_participant_who_spoke": "",
            "extra_field": "",
            "comment": "",
            "user_id": "",
            "feeling": "",
            "agent_anwers ": ""
        }
    ]
}
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MEXICO

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DOMINICAN REPUBLIC

Santo Domingo +1 (829) 249 69 68

PERU

Lima +51 (1) 644 91 39
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ARGENTINA
Buenos Aires +54 (11) 5217 5933

SPAIN
Madrid +34 (910) 601 691

MEXICO
Ciudad de México +52 (55) 8526 36 34

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São Paulo +55 (12) 9811 155 83

UNITED STATES
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DOMINICAN REPUBLIC
Santo Domingo +1 (829) 249 69 68

CHILE
Santiago de Chile +56 (2) 240 533 89

GUATEMALA
Ciudad de Guatemala +502 (2) 314 1344

PERU
Lima +51 (1) 644 91 39

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