ARGENTINA
Buenos Aires +54 (11) 5217 5933
BRAZIL
Sao Paulo +55 (11) 521 75 933
CHILE
Santiago de Chile +56 (2) 240 533 89
URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_12&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}
Description:
This report allows you to consult the outbound interactions carried out by the agent via email, specifying the main characteristics of the message (sender, sender, subject, email body and date).
Benefit:
This report allows to identify the number of interactions carried out by the agent, in order to identify its main characteristics and perform its respective traceability.
how it works:
REQUEST
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Type of report required | String |
date_ini | initial Date (YYYYmmddHHiiss) | String |
date_end | final Date (YYYYmmddHHiiss) | String |
RESPONSE
NAME | DESCRIPTION | TYPE |
---|---|---|
conn_id | Refers to the numeric ID that is assigned to each of the wolkvox agent users | String |
agent_id | Refers to the numeric ID that is assigned to each of the wolkvox agent users | String |
agent_name | Agent name | String |
channel | Interaction Channel. This column only yields the value “email”. | String |
from | indicates the sender’s email | String |
to | indicates the recipient’s email | String |
subject | Details the subject of the interaction | String |
body | Refers to the body of the message | String |
date | Indicates the date and time of creation of the interaction | String |
cod_act | Typing code | String |
description_cod_act | Description of the typing code | String |
URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_12&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}
Description:
This report allows you to consult the outbound interactions carried out by the agent via email, specifying the main characteristics of the message (sender, sender, subject, email body and date).
Benefit:
This report allows to identify the number of interactions carried out by the agent, in order to identify its main characteristics and perform its respective traceability.
how it works:
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Type of report required | String |
date_ini | initial Date (YYYYmmddHHiiss) | String |
date_end | final Date (YYYYmmddHHiiss) | String |
NAME | DESCRIPTION | TYPE |
---|---|---|
conn_id | Refers to the numeric ID that is assigned to each of the wolkvox agent users | String |
agent_id | Refers to the numeric ID that is assigned to each of the wolkvox agent users | String |
agent_name | Agent name | String |
channel | Interaction Channel. This column only yields the value “email”. | String |
from | indicates the sender’s email | String |
to | indicates the recipient’s email | String |
subject | Details the subject of the interaction | String |
body | Refers to the body of the message | String |
date | Indicates the date and time of creation of the interaction | String |
cod_act | Typing code | String |
description_cod_act | Description of the typing code | String |
URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_12&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}
Description:
This report allows you to consult the outbound interactions carried out by the agent via email, specifying the main characteristics of the message (sender, sender, subject, email body and date).
Benefit:
This report allows to identify the number of interactions carried out by the agent, in order to identify its main characteristics and perform its respective traceability.
how it works:
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Type of report required | String |
date_ini | initial Date (YYYYmmddHHiiss) | String |
date_end | final Date (YYYYmmddHHiiss) | String |
NAME | DESCRIPTION | TYPE |
---|---|---|
conn_id | Refers to the numeric ID that is assigned to each of the wolkvox agent users | String |
agent_id | Refers to the numeric ID that is assigned to each of the wolkvox agent users | String |
agent_name | Agent name | String |
channel | Interaction Channel. This column only yields the value “email”. | String |
from | indicates the sender’s email | String |
to | indicates the recipient’s email | String |
subject | Details the subject of the interaction | String |
body | Refers to the body of the message | String |
date | Indicates the date and time of creation of the interaction | String |
cod_act | Typing code | String |
description_cod_act | Description of the typing code | String |