ARGENTINA
Buenos Aires +54 (11) 5217 5933
BRAZIL
Sao Paulo +55 (11) 521 75 933
CHILE
Santiago de Chile +56 (2) 240 533 89
URL:
Description:
This report indicates in detail the auxiliary statuses through which all the agents of the operation have passed, listing the start and end date of the auxiliary status, the call ID, the type of call, the destination and the telephone number.
Benefit:
This report allows an evaluation of the individual productivity of the agents taking into account the time used in each of the auxiliary states and the details of each event, to know customer management times or use of time in general.
How it works:
REQUEST
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Type of report required | String |
date_ini | Inicial Date (YYYYmmddHHiiss) | String |
date_end | Final Date (YYYYmmddHHiiss) | String |
RESPONSE
NAME | DESCRIPTION | TYPE |
---|---|---|
agent_id | Refers to the numeric ID of each wolkvox user Agent | String |
agent_status | Agent’s status. This column provides default values (Ready, Talk, and ACW) as well as operation-specific custom states. | String |
time | Indicates the total elapsed time | String |
date_ini | Start date | String |
date_end | End date | String |
conn_id | Corresponds to the call identification number | String |
type_interaction | This is the type of call, and its possible values could be: conference (conference call), inbound (incoming call), internal call (internal call), internal call_inb (internal incoming call), internal call_que (internal call from a queue), out_pre (outbound call in predictive campaign), outbound_ma (outbound call manually initiated), and transfer (transfer call). | String |
destinity | Indicates the destination of the call | String |
telephone | Indicates the telephone number to which the call was made | String |
campaign_id | Corresponds to the identification number of the campaign | String |
agent_dni | Agent identification number | String |
agent_name | Name of the agent | String |
URL:
Description:
This report indicates in detail the auxiliary statuses through which all the agents of the operation have passed, listing the start and end date of the auxiliary status, the call ID, the type of call, the destination and the telephone number.
Benefit:
This report allows an evaluation of the individual productivity of the agents taking into account the time used in each of the auxiliary states and the details of each event, to know customer management times or use of time in general.
How it works:
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Type of report required | String |
date_ini | Inicial Date (YYYYmmddHHiiss) | String |
date_end | Final Date (YYYYmmddHHiiss) | String |
NAME | DESCRIPTION | TYPE |
---|---|---|
agent_id | Refers to the numeric ID of each wolkvox user Agent | String |
agent_status | Agent’s status. This column provides default values (Ready, Talk, and ACW) as well as operation-specific custom states. | String |
time | Indicates the total elapsed time | String |
date_ini | Start date | String |
date_end | End date | String |
conn_id | Corresponds to the call identification number | String |
type_interaction | This is the type of call, and its possible values could be: conference (conference call), inbound (incoming call), internal call (internal call), internal call_inb (internal incoming call), internal call_que (internal call from a queue), out_pre (outbound call in predictive campaign), outbound_ma (outbound call manually initiated), and transfer (transfer call). | String |
destinity | Indicates the destination of the call | String |
telephone | Indicates the telephone number to which the call was made | String |
campaign_id | Corresponds to the identification number of the campaign | String |
agent_dni | Agent identification number | String |
agent_name | Name of the agent | String |
URL:
Description:
This report indicates in detail the auxiliary statuses through which all the agents of the operation have passed, listing the start and end date of the auxiliary status, the call ID, the type of call, the destination and the telephone number.
Benefit:
This report allows an evaluation of the individual productivity of the agents taking into account the time used in each of the auxiliary states and the details of each event, to know customer management times or use of time in general.
How it works:
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Type of report required | String |
date_ini | Inicial Date (YYYYmmddHHiiss) | String |
date_end | Final Date (YYYYmmddHHiiss) | String |
NAME | DESCRIPTION | TYPE |
---|---|---|
agent_id | Refers to the numeric ID of each wolkvox user Agent | String |
agent_status | Agent’s status. This column provides default values (Ready, Talk, and ACW) as well as operation-specific custom states. | String |
time | Indicates the total elapsed time | String |
date_ini | Start date | String |
date_end | End date | String |
conn_id | Corresponds to the call identification number | String |
type_interaction | This is the type of call, and its possible values could be: conference (conference call), inbound (incoming call), internal call (internal call), internal call_inb (internal incoming call), internal call_que (internal call from a queue), out_pre (outbound call in predictive campaign), outbound_ma (outbound call manually initiated), and transfer (transfer call). | String |
destinity | Indicates the destination of the call | String |
telephone | Indicates the telephone number to which the call was made | String |
campaign_id | Corresponds to the identification number of the campaign | String |
agent_dni | Agent identification number | String |
agent_name | Name of the agent | String |