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APIs Reports Manager

10. Detail of answered calls En

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=skill_10&skill_id={{skill_id}}&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report identifies the detail of those voice interactions that are initiated by the customer and are attended by the agent, providing information such as date, time, skill, number from which the call was made, type of interaction and time in seconds that waited before being attended.

Benefit:

This report allows to identify the calls that are received in the operation and are managed by the agents, identifying the skill and the waiting time to traceability on those interactions.

How it works:

  • This API is consumed by GET method.
  • To consume this API you must replace in the url {{wolkvox_server}} for the nomenclature of the operation server.
  • The wolkvoxtoken header must be used to use the authorization token.
  • Keep in mind that the same token cannot be consumed simultaneously, so you can program the next API to be consumed when the result of the previous one is successful.
  • In terms of time, to track your operation you can make a consumption every 5 minutes of the information.
  • This API can receive the parameter skill_id = all.

NAMEDESCRIPTIONTYPE
apiType of report requiredString
skill_idNumeric Identification of the SkillString
date_iniInitial Date (YYYYmmddHHiiss)String
date_endFinal Date (YYYYmmddHHiiss)String

NAMEDESCRIPTIONTY
conn_idCorresponds to the call identification numberString
skill_idRefers to the numerical identification of the skillString
skill_nameName of the skillString
dateIndicates the date with the yearmonthdayhour formatString
resultRefers to the result of the call (abandoned attended)String
aniIt is the telephone number from which the inbound call originates (Automatic Number Identification)String
answer_timeIt is the time it takes the agent to answer an inbound call from the time it enters the skillString
agent_idIt refers to the numerical identification of each of the wolkvox Agent usersString
type_interactionIndicates the type of interactionString

Possible response codes
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=skill_10&skill_id={{skill_id}}&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;
				
			

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "day": "",
            "calls": "",
            "ivr_minutes": ""
        }
    ]
}
				
			
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