17. Add agents to skill En - Wolkvox

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APIs

17. Add agents to skill En

URL: https://wv{{wolkvox_server}}.wolkvox.com/api/v2/configuration.php?api=add_agents_skill

Description:

This API allows adding agents to a skill, parameterizing the name, identification and network user, information required for logging.

Benefit:

Optimize processes and time by creating external solution agents in an agile and simple way.

How it works:

The consumption of this API is done by POST method.
In the json the parameters are added according to the operation or process to be performed.
To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
The wolkvox-token header must be used to make use of the authorization token.
Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
Limit of records that can be downloaded per consumption: 60,000 records.
Limit of records that can be uploaded per consumption: 10,000 records.
Limit of days queried in dates: 31 days.
Limit of result weight: 256 MB.
API consumption time limit: 60 seconds.
Concurrent consumption limit of a token: 2 simultaneous requests.
Daily limit of tokens: Number of licenses multiplied by 1000 daily tokens.

Request

NAME	DESCRIPTION	TYPE
skill_id	Skill identification number	String
agent_id	Agent extension number	String
expertise	Level of expertise to be assigned	String

Response

NAME	DESCRIPTION	TYPE
code	Response code	int
error	Error	String
msg	Description of the response	String

Possible response codes

				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/configuration.php?api=add_agents_skill',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'POST',
  CURLOPT_POSTFIELDS =>'{
        "skill_id": " ",
        "agent_id": " ",
        "expertise": " "
}',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{token}}',
    'Content-Type: text/plain'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location --request POST 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/configuration.php?api=add_agents_skill' 
--header 'wolkvox-token: {{token}}' 
--header 'Content-Type: text/plain' 
--data-raw '{
        "skill_id": " ",
        "agent_id": " ",
        "expertise": " "
}'

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("text/plain");
RequestBody body = RequestBody.create(mediaType, '{
        "skill_id": " ",
        "agent_id": " ",
        "expertise": " "
}');
Request request = new Request.Builder()
  .url("https://wv{{wolkvox_server}}.wolkvox.com/api/v2/configuration.php?api=add_agents_skill")
  .method("POST", body)
  .addHeader("wolkvox-token", "{{token}}")
  .addHeader("Content-Type", "text/plain")
  .build();
Response response = client.newCall(request).execute();

				
					import requests

url = "https://wv{{wolkvox_server}}.wolkvox.com/api/v2/configuration.php?api=add_agents_skill"

payload = json.dumps({
        "skill_id": " ",
        "agent_id": " ",
        "expertise": " "
})
headers = {
  'wolkvox-token': '{{token}}',
  'Content-Type': 'text/plain'
}

response = requests.request("POST", url, headers=headers, data=payload)

print(response.text)

RESPONSE

				
					{
    "code": "201",
    "error": null,
    "msg": "Agent  added to skill  of operation"
}

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DOMINICAN REPUBLIC
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Santiago de Chile +56 (2) 240 533 89

GUATEMALA
Ciudad de Guatemala +502 (2) 314 1344

PERU
Lima +51 (1) 644 91 39

Information security policy

Information Transfer Policies

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