8. List agents in skill -

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APIs

8. List agents in skill

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/information.php?api=agents_in_skill&skill_id={{skill_id}}

Description:

This API allows to have information about the agents that are related to the requested skill.

Benefit:

It allows to have basic information such as agent’s extension number, name, last login and level of expertise.

How it works:

The consumption of this API is done by GET method.
To consume this API you must replace in the url {{wolkvox_server}} by the nomenclature of the server of the operation.
You must replace in the url {{skill_id}} by the identification number of the skill you want to obtain the information.
Use the wolkvox-token header to make use of the authorization token.
Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.
Limit of records that can be downloaded per consumption: 60,000 records.
Limit of records that can be uploaded per consumption: 10,000 records.
Limit of days queried in dates: 31 days.
Limit of result weight: 256 MB.
API consumption time limit: 60 seconds.
Concurrent consumption limit of a token: 2 simultaneous requests.
Daily limit of tokens: Number of licenses multiplied by 1000 daily tokens.

Request

NAME	DESCRIPTION	TYPE
api	Type of report required	String

Response

NAME	DESCRIPTION	TYPE
agent_id	This is the extension number that is assigned to each wolkvox Agent user.	String
agent_name	This is the name assigned to each wolkvox Agent user.	String
last_use	Date and time of agent’s last login	String
expertise	Level of expertise assigned to the agent in the skill consulted	String

Possible response codes

				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/information.php?api=agents_in_skill&skill_id={{skill_id}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox_server: {{wolkvox_server}}',
    'wolkvox-token: {{wolkvox-token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location --globoff 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/information.php?api=agents_in_skill&skill_id={{skill_id}}' \
--header 'wolkvox_server: {{wolkvox_server}}' \
--header 'wolkvox-token: {{wolkvox-token}}'

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("text/plain");
RequestBody body = RequestBody.create(mediaType, "");
Request request = new Request.Builder()
  .url("https://wv{{wolkvox_server}}.wolkvox.com/api/v2/information.php?api=agents_in_skill&skill_id={{skill_id}}")
  .method("GET", body)
  .addHeader("wolkvox_server", "{{wolkvox_server}}")
  .addHeader("wolkvox-token", "{{wolkvox-token}}")
  .build();
Response response = client.newCall(request).execute();

				
					import requests

url = "https://wv{{wolkvox_server}}.wolkvox.com/api/v2/information.php?api=agents_in_skill&skill_id={{skill_id}}"

payload = {}
headers = {
  'wolkvox_server': '{{wolkvox_server}}',
  'wolkvox-token': '{{wolkvox-token}}'
}

response = requests.request("GET", url, headers=headers, data=payload)

print(response.text)

RESPONSE

				
					{
    "code": "200",
    "error": null,
    "msg": "  records were found",
    "data": [
        {
            "agent_id": " ",
            "agent_name": " ",
            "last_use": " ",
            "expertise": " "
        },
        {
            "agent_id": " ",
            "agent_name": " ",
            "last_use": " ",
            "expertise": " "
        }
    ]
}

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PERU
Lima +51 (1) 644 91 39

Information security policy

Information Transfer Policies

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