URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=agent_7&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report allows tracking the agents’ work shift compliance by establishing a relationship between log in and log out time to determine the agent’s total connection time.

Benefit:

This report by means of the log-in time allows to know the adherence of the consultants to the work shift.

How it works:

• The consumption of this API is done by GET method. To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation. The wolkvox-token: {{token}} header must be used to make use of the authorization token. Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
• In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.
• Limit of records that can be downloaded per consumption: 60,000 records.
• Limit of records that can be uploaded per consumption: 10,000 records.
• Limit of days queried in dates: 31 days.
• Limit of result weight: 256 MB.
• API consumption time limit: 60 seconds
• Concurrent consumption limit of a token: 2 simultaneous requests.
• Daily limit of tokens: Number of licenses multiplied by 1000 daily tokens.

Request

Response