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URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_11&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report allows you to track the chat interactions transferred in the operation. It specifies the name and ID of the transferring and receiving advisor, the channel, the chat ID and the transfer date.

Benefit:

This report allows you to identify the chat transactions that were not resolved at first contact, determine the agents that make the most transfers and verify the processes that require help from allied areas.

How it works:

REQUEST

NAME DESCRIPTION TYPE
api Type of report required String
date_ini Initial Date (YYYYmmddHHiiss) String
date_end Final Date (YYYYmmddHHiiss) String

RESPONSE

NAME DESCRIPTION TYPE
conn_id Corresponds to the chat identification number String
transfer_agent_id Is the numeric ID of the transferring agen String
transfer_agent_name Is the name of the transferring agent String
transfer_agent_dni Is the ID number of the transferring agent String
receiver_agent_id Is the numeric ID of the agent receiving the transfer String
receiver_agent_name Is the name of the agent receiving the transfer String
receiver_agent_dni Is the identification number of the agent receiving the transfer String
channel Chat Channel. This column can yield any of the following values: Facebook, Instagram, Web, and WhatsApp. String
date Indicates the date with format year-month-day-time String

Possible response codes
200, 400, 401, 403, 404, 405 
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_11&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "conn_id": "",
            "transfer_agent_id": "",
            "transfer_agent_name": "",
            "transfer_agent_dni": "",
            "receiver_agent_id": "",
            "receiver_agent_name": "",
            "receiver_agent_dni": "",
            "channel": "",
            "date": ""
        }
    ]
}

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_11&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report allows you to track the chat interactions transferred in the operation. It specifies the name and ID of the transferring and receiving advisor, the channel, the chat ID and the transfer date.

Benefit:

This report allows you to identify the chat transactions that were not resolved at first contact, determine the agents that make the most transfers and verify the processes that require help from allied areas.

How it works:

NAME DESCRIPTION TYPE
api Type of report required String
date_ini Initial Date (YYYYmmddHHiiss) String
date_end Final Date (YYYYmmddHHiiss) String

NAME DESCRIPTION TYPE
conn_id Corresponds to the chat identification number String
transfer_agent_id Is the numeric ID of the transferring agen String
transfer_agent_name Is the name of the transferring agent String
transfer_agent_dni Is the ID number of the transferring agent String
receiver_agent_id Is the numeric ID of the agent receiving the transfer String
receiver_agent_name Is the name of the agent receiving the transfer String
receiver_agent_dni Is the identification number of the agent receiving the transfer String
channel Chat Channel. This column can yield any of the following values: Facebook, Instagram, Web, and WhatsApp. String
date Indicates the date with format year-month-day-time String

Possible response codes
200, 400, 401, 403, 404, 405 
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_11&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "conn_id": "",
            "transfer_agent_id": "",
            "transfer_agent_name": "",
            "transfer_agent_dni": "",
            "receiver_agent_id": "",
            "receiver_agent_name": "",
            "receiver_agent_dni": "",
            "channel": "",
            "date": ""
        }
    ]
}

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_11&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report allows you to track the chat interactions transferred in the operation. It specifies the name and ID of the transferring and receiving advisor, the channel, the chat ID and the transfer date.

Benefit:

This report allows you to identify the chat transactions that were not resolved at first contact, determine the agents that make the most transfers and verify the processes that require help from allied areas.

How it works:

NAME DESCRIPTION TYPE
api Type of report required String
date_ini Initial Date (YYYYmmddHHiiss) String
date_end Final Date (YYYYmmddHHiiss) String

NAME DESCRIPTION TYPE
conn_id Corresponds to the chat identification number String
transfer_agent_id Is the numeric ID of the transferring agen String
transfer_agent_name Is the name of the transferring agent String
transfer_agent_dni Is the ID number of the transferring agent String
receiver_agent_id Is the numeric ID of the agent receiving the transfer String
receiver_agent_name Is the name of the agent receiving the transfer String
receiver_agent_dni Is the identification number of the agent receiving the transfer String
channel Chat Channel. This column can yield any of the following values: Facebook, Instagram, Web, and WhatsApp. String
date Indicates the date with format year-month-day-time String

Possible response codes
200, 400, 401, 403, 404, 405 
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_11&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "conn_id": "",
            "transfer_agent_id": "",
            "transfer_agent_name": "",
            "transfer_agent_dni": "",
            "receiver_agent_id": "",
            "receiver_agent_name": "",
            "receiver_agent_dni": "",
            "channel": "",
            "date": ""
        }
    ]
}

< / >

APIs Reports Manager

11. Transfer of chats En

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_11&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report allows you to track the chat interactions transferred in the operation. It specifies the name and ID of the transferring and receiving advisor, the channel, the chat ID and the transfer date.

Benefit:

This report allows you to identify the chat transactions that were not resolved at first contact, determine the agents that make the most transfers and verify the processes that require help from allied areas.

How it works:

  • The consumption of this API is done by GET method.
  • To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
  • The wolkvox-token header must be used to make use of the authorization token.
  • Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
  • In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.

NAME DESCRIPTION TYPE
api Type of report required String
date_ini Initial Date (YYYYmmddHHiiss) String
date_end Final Date (YYYYmmddHHiiss) String

NAME DESCRIPTION TYPE
conn_id Corresponds to the chat identification number String
transfer_agent_id Is the numeric ID of the transferring agen String
transfer_agent_name Is the name of the transferring agent String
transfer_agent_dni Is the ID number of the transferring agent String
receiver_agent_id Is the numeric ID of the agent receiving the transfer String
receiver_agent_name Is the name of the agent receiving the transfer String
receiver_agent_dni Is the identification number of the agent receiving the transfer String
channel Chat Channel. This column can yield any of the following values: Facebook, Instagram, Web, and WhatsApp. String
date Indicates the date with format year-month-day-time String

Possible response codes
200, 400, 401, 403, 404, 405 
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_11&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "conn_id": "",
            "transfer_agent_id": "",
            "transfer_agent_name": "",
            "transfer_agent_dni": "",
            "receiver_agent_id": "",
            "receiver_agent_name": "",
            "receiver_agent_dni": "",
            "channel": "",
            "date": ""
        }
    ]
}
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MEXICO

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DOMINICAN REPUBLIC

Santo Domingo +1 (829) 249 69 68

PERU

Lima +51 (1) 644 91 39
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Barranquilla +57 (5) 316 10 34

ARGENTINA
Buenos Aires +54 (11) 5217 5933

SPAIN
Madrid +34 (910) 601 691

MEXICO
Ciudad de México +52 (55) 8526 36 34

BRASIL
Brasilia +55 (61) 9836 4127
São Paulo +55 (12) 9811 155 83

UNITED STATES
New York +1 (914) 373 71 36

DOMINICAN REPUBLIC
Santo Domingo +1 (829) 249 69 68

CHILE
Santiago de Chile +56 (2) 240 533 89

GUATEMALA
Ciudad de Guatemala +502 (2) 314 1344

PERU
Lima +51 (1) 644 91 39

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Careers
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Privacy Policy
Information Transfer Policies

Copyright © 2023 MICROSYSLABS S.A.S.
Cra 30 # 4A – 45 Of. 205 Ed. FOREVER W&L, Medellín, Colombia

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