5. Speech on demand - Wolkvox

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APIs Speech Analytics

5. Speech on demand

URL:

http://wv{{server}}.wolkvox.com/api/v2/reports_manager.php?api=speech_5&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This API returns the Text Analytics report when performing the analysis of information from a text type conversation.

Benefit:

You get the writing report and summary of the analyzed text.

How it works:

The consumption of this API is done by GET method.
The wolkvox-token goes in autorization as API KEY.
To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
The wolkvox-token header must be used to make use of the authorization token.
Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
Validate that the date range is correct.
This report contains the same information as the one generated in wolkvox Manager: Reports > Date Range Selection > Speech Analytics > Speech on Demand.
Limit of records that can be downloaded per consumption: 60,000 records.
Limit of records that can be uploaded per consumption: 10,000 records.
Limit of days queried in dates: 31 days.
Limit of result weight: 256 MB.
API consumption time limit: 60 seconds.
Concurrent consumption limit of a token: 2 simultaneous requests.
Daily limit of tokens: Number of licenses multiplied by 1000 daily tokens.

Request

NAME	DESCRIPTION	TYPE
date_ini	Initial Date	String
date_end	Final Date	String

Response

NAME	DESCRIPTION	TYPE
code	Response code	String
error	Informs whether there was an error or not.	String
msg	Reports whether it was successfully consumed or did not receive any text or files	String
id_agent	Agent extension number	String
id_text	Conversation identification number	String
Text	Written conversation	String
Summary	Summary of the conversation	String
Feeling	Sentiment identified in the conversation	String
Date	Date on which the analysis was performed	String
num_characters	Total number of characters of the written conversation	String

Possible response codes

				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'http://wv{{server}}.wolkvox.com/api/v2/reports_manager.php?api=speech_5&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location --request GET 'http://wv{{server}}.wolkvox.com/api/v2/reports_manager.php?api=speech_5&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}' 
--header 'wolkvox-token: {{token}}'

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("text/plain");
MediaType JSON = MediaType.parse("application/json; charset=utf-8");
RequestBody body = RequestBody.create(JSON, "{}");
Request request = new Request.Builder()
  .url("http://wv{{server}}.wolkvox.com/api/v2/reports_manager.php?api=speech_5&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}")
  .method("GET", body)
  .addHeader("wolkvox-token", "{{token}}")
  .build();
Response response = client.newCall(request).execute();

				
					import requests

url = "http://wv{{server}}.wolkvox.com/api/v2/reports_manager.php?api=speech_5&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}"

payload={}
files={}
headers = {
  'wolkvox-token': '{{token}}'
}

response = requests.request("GET", url, headers=headers, data=payload, files=files)

print(response.text)

RESPONSE

				
					{
    "code": " ",
    "error":  ,
    "msg": " ",
    "data": [
        {
            "id_agent": " ",
            "id_text": " ",
            "text": " ",
            "summary": " ",
            "feeling": " ",
            "date": " ",
            "num_characters": " "
        },
    ]
}

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DOMINICAN REPUBLIC
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CHILE
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GUATEMALA
Ciudad de Guatemala +502 (2) 314 1344

PERU
Lima +51 (1) 644 91 39

Information security policy

Information Transfer Policies

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