ARGENTINA
Buenos Aires +54 (11) 5217 5933
BRAZIL
Sao Paulo +55 (11) 521 75 933
CHILE
Santiago de Chile +56 (2) 240 533 89
URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/real_time.php?api=skills&skill_id={skill_number}
Description:
Consult in Skill in real time the calls in queue, the number of incoming calls specifying answered and abandoned calls, the level of service and the percentage of abandonment.
Benefit:
Identifying the service level is important for operations because this indicator can be not only an objective, but also a real performance measurement. This report makes it possible to track by skill in real time.
How it works:
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Type of report required | String |
NAME | DESCRIPTION | TYPE |
---|---|---|
skill_id | Refers to the numerical identification of the skill | String |
skill_name | Skill name | String |
calls_in_queue_now | Indicates the number of calls in queue to be attended by agent | String |
stat_inbound | Statistics of incoming calls | String |
stat_answer | It is the statistics of the calls attended | String |
stat_abandon | It is the statistic of abandoned calls | String |
service_level_10seg | Indicates the % of calls that were answered within 10 seconds. | String |
service_level_20seg | Indicates the % of calls that were answered within 20 seconds. | String |
service_level_30seg | Indicates the % of calls that were answered within 30 seconds. | String |
by_abandon | It is the percentage of inbound calls hung up by the client before the consultant’s attention. | String |
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/real_time.php?api=skills',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'GET',
CURLOPT_HTTPHEADER => array(
'wolkvox-token: {{token}}'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
curl --location -g --request GET 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/real_time.php?api=skills'
--header 'wolkvox-token: {{token}}'
OkHttpClient client = new OkHttpClient().newBuilder()
.build();
Request request = new Request.Builder()
.url("https://wv{{wolkvox_server}}.wolkvox.com/api/v2/real_time.php?api=skills")
.method("GET", null)
.addHeader("wolkvox-token", "{{token}}")
.build();
Response response = client.newCall(request).execute();
import requests
url = "https://wv{{wolkvox_server}}.wolkvox.com/api/v2/real_time.php?api=skills"
payload={}
headers = {
'wolkvox-token': '{{token}}'
}
response = requests.request("GET", url, headers=headers, data=payload)
print(response.text)
{
"code": 200,
"error": null,
"msg": "1 records were found",
"data": [
{
"skill_id": "",
"skill_name": "",
"calls_in_queue_now": "",
"stat_inbound": "",
"stat_answer": "",
"stat_abandon": "",
"service_level_10seg": "",
"service_level_20seg": "",
"service_level_30seg": "",
"by_abandon": ""
}
]
}
Sao Paulo +55 (11) 521 75 933
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