ARGENTINA
Buenos Aires +54 (11) 5217 5933
BRAZIL
Sao Paulo +55 (11) 521 75 933
CHILE
Santiago de Chile +56 (2) 240 533 89
URL:
Description:
This report allows you to identify by skill the number of calls that have been tagged with the same code and the description of the code.
Benefit:
It allows to know in detail the operation per skill by validating which are the most frequent reasons for consultation in the communication with customers.
How it works:
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Required report type | String |
cod_act | Code | String |
date_ini | Initial Date (YYYYmmddHHiiss) | String |
date_end | Final Date (YYYYmmddHHiiss) | String |
NAME | DESCRIPTION | TYPE |
---|---|---|
count | This field indicates quantities or counts | String |
skill_id | Refers to the numerical identification of the skill | String |
cod_act | This is the ID of the typing code or coding used by the agent. This field can display the value “TIMEOUTACW” if the agent exceeded the time limit to code the call. This functionality can be activated through the wolkvox Manager application and allows setting a time limit for the agent to categorize or code the interaction with the client. | String |
description_cod_act | Indicates the description of the typing code. This field can display the value “TIMEOUTACW” if the agent exceeded the time limit to code the call. This functionality can be activated through the wolkvox Manager application and allows setting a time limit for the agent to categorize or code the interaction with the client. | String |
{
"code": 200,
"error": null,
"msg": "1 records were found",
"data": [
{
"count": "",
"skill_id": "",
"cod_act": "",
"description_cod_act": ""
}
]
}
Sao Paulo +55 (11) 521 75 933
Santiago de Chile +56 (2) 240 533 89
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Ciudad de Guatemala +502 (2) 3141344
Ciudad de México +52 (55) 8526 36 34
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COLOMBIA
Medellín +57 (4) 322 98 80
Bogotá +57 (1) 381 90 40
Cali +57 (2) 891 28 46
Barranquilla +57 (5) 316 10 34
ARGENTINA
Buenos Aires +54 (11) 5217 5933
SPAIN
Madrid +34 (910) 601 691
MEXICO
Ciudad de México +52 (55) 8526 36 34
BRASIL
Brasilia +55 (61) 9836 4127
São Paulo +55 (12) 9811 155 83
UNITED STATES
New York +1 (914) 373 71 36
DOMINICAN REPUBLIC
Santo Domingo +1 (829) 249 69 68
CHILE
Santiago de Chile +56 (2) 240 533 89
GUATEMALA
Ciudad de Guatemala +502 (2) 314 1344
PERU
Lima +51 (1) 644 91 39
Copyright © 2023 MICROSYSLABS S.A.S.
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