ARGENTINA
Buenos Aires +54 (11) 5217 5933
BRAZIL
Sao Paulo +55 (11) 521 75 933
CHILE
Santiago de Chile +56 (2) 240 533 89
URL:
Description:
This report allows you to identify by skill the number of calls that have been tagged with the same code and the description of the code.
Benefit:
It allows to know in detail the operation per skill by validating which are the most frequent reasons for consultation in the communication with customers.
How it works:
REQUEST
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Required report type | String |
cod_act | Code | String |
date_ini | Initial Date (YYYYmmddHHiiss) | String |
date_end | Final Date (YYYYmmddHHiiss) | String |
RESPONSE
NAME | DESCRIPTION | TYPE |
---|---|---|
count | This field indicates quantities or counts | String |
skill_id | Refers to the numerical identification of the skill | String |
cod_act | This is the ID of the typing code or coding used by the agent. This field can display the value “TIMEOUTACW” if the agent exceeded the time limit to code the call. This functionality can be activated through the wolkvox Manager application and allows setting a time limit for the agent to categorize or code the interaction with the client. | String |
description_cod_act | Indicates the description of the typing code. This field can display the value “TIMEOUTACW” if the agent exceeded the time limit to code the call. This functionality can be activated through the wolkvox Manager application and allows setting a time limit for the agent to categorize or code the interaction with the client. | String |
URL:
Description:
This report allows you to identify by skill the number of calls that have been tagged with the same code and the description of the code.
Benefit:
It allows to know in detail the operation per skill by validating which are the most frequent reasons for consultation in the communication with customers.
How it works:
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Required report type | String |
cod_act | Code | String |
date_ini | Initial Date (YYYYmmddHHiiss) | String |
date_end | Final Date (YYYYmmddHHiiss) | String |
NAME | DESCRIPTION | TYPE |
---|---|---|
count | This field indicates quantities or counts | String |
skill_id | Refers to the numerical identification of the skill | String |
cod_act | This is the ID of the typing code or coding used by the agent. This field can display the value “TIMEOUTACW” if the agent exceeded the time limit to code the call. This functionality can be activated through the wolkvox Manager application and allows setting a time limit for the agent to categorize or code the interaction with the client. | String |
description_cod_act | Indicates the description of the typing code. This field can display the value “TIMEOUTACW” if the agent exceeded the time limit to code the call. This functionality can be activated through the wolkvox Manager application and allows setting a time limit for the agent to categorize or code the interaction with the client. | String |
URL:
Description:
This report allows you to identify by skill the number of calls that have been tagged with the same code and the description of the code.
Benefit:
It allows to know in detail the operation per skill by validating which are the most frequent reasons for consultation in the communication with customers.
How it works:
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Required report type | String |
cod_act | Code | String |
date_ini | Initial Date (YYYYmmddHHiiss) | String |
date_end | Final Date (YYYYmmddHHiiss) | String |
NAME | DESCRIPTION | TYPE |
---|---|---|
count | This field indicates quantities or counts | String |
skill_id | Refers to the numerical identification of the skill | String |
cod_act | This is the ID of the typing code or coding used by the agent. This field can display the value “TIMEOUTACW” if the agent exceeded the time limit to code the call. This functionality can be activated through the wolkvox Manager application and allows setting a time limit for the agent to categorize or code the interaction with the client. | String |
description_cod_act | Indicates the description of the typing code. This field can display the value “TIMEOUTACW” if the agent exceeded the time limit to code the call. This functionality can be activated through the wolkvox Manager application and allows setting a time limit for the agent to categorize or code the interaction with the client. | String |