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APIs Reports Manager

5. Detail of unconnected

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=cdr_5&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report indicates the detail of the unanswered calls specifying campaign ID, client and agent; it also allows the traceability of the context using date, destination, phone, call type, ring time and result.

Benefit:

This report allows you to identify those customers who have not been contacted to verify if their information in the database is wrong or the timing of the call is not the most appropriate.

How it works:

  • The consumption of this API is done by GET method.
  • To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
  • The wolkvox-token header must be used to make use of the authorization token.
  • Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
  • In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.

REQUEST

NAME DESCRIPTION TYPE
api Type of report required String
date_ini Initial Date (YYYYmmddHHiiss) String
date_end Final Date (YYYYmmddHHiiss) String

RESPONSE

NAME DESCRIPTION TYPE
agent_name Agent’s name String
date Indicates the date in year-month -day-time format String
destiny Indicates the destination of the call String
telephone Indicates the phone number to which the call was made String
ring_time Indicates the time (in seconds) elapsed from when the call is dialed until it is answered. String
result Call outcome. It can yield the following values: Cancel (cancelled), Chanunavail (channel unavailable), Congestion (line congested), Busy (busy), No answer (unanswered), Tcpa (function that controls how many times a client can be called within a 24-hour period), and Do not call (number registered on the blacklist). String
type_interaction This is the type of call, and its possible values could be: conference (conference call), inbound (incoming call), internal call (internal call), internal call_inb (internal incoming call), internal call_que (internal call from a queue), out_pre (outbound call in predictive campaign), outbound_ma (manually initiated outbound call), and transfer (transfer call). String
customer_id Corresponds to the customer’s identification number String
campaign_id Corresponds to the campaign identification number String
agent_id Refers to the numerical identification of the agent String
conn_id Corresponds to the call identification number String

Possible response codes
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=cdr_5&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{wolkvox_token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
			

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "agent_name": "",
            "date": "",
            "destiny": "",
            "telephone": "",
            "ring_time": "",
            "result": "",
            "type_interaction": "",
            "customer_id": "",
            "campaign_id": "",
            "agent_id": "",
            "conn_id": ""
        }
    ]
}

				
			
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