5. Detail of unconnected - Wolkvox

< / >

APIs Reports Manager

5. Detail of unconnected

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=cdr_5&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report indicates the detail of the unanswered calls specifying campaign ID, client and agent; it also allows the traceability of the context using date, destination, phone, call type, ring time and result.

Benefit:

This report allows you to identify those customers who have not been contacted to verify if their information in the database is wrong or the timing of the call is not the most appropriate.

How it works:

The consumption of this API is done by GET method.
To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
The wolkvox-token header must be used to make use of the authorization token.
Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.

Request

NAME	DESCRIPTION	TYPE
api	Type of report required	String
date_ini	Initial Date (YYYYmmddHHiiss)	String
date_end	Final Date (YYYYmmddHHiiss)	String

Response

NAME	DESCRIPTION	TYPE
agent_name	Agent’s name	String
date	Indicates the date in year-month -day-time format	String
destiny	Indicates the destination of the call	String
telephone	Indicates the phone number to which the call was made	String
ring_time	Indicates the time (in seconds) elapsed from when the call is dialed until it is answered.	String
result	Call outcome. It can yield the following values: Cancel (cancelled), Chanunavail (channel unavailable), Congestion (line congested), Busy (busy), No answer (unanswered), Tcpa (function that controls how many times a client can be called within a 24-hour period), and Do not call (number registered on the blacklist).	String
type_interaction	This is the type of call, and its possible values could be: conference (conference call), inbound (incoming call), internal call (internal call), internal call_inb (internal incoming call), internal call_que (internal call from a queue), out_pre (outbound call in predictive campaign), outbound_ma (manually initiated outbound call), and transfer (transfer call).	String
customer_id	Corresponds to the customer’s identification number	String
campaign_id	Corresponds to the campaign identification number	String
agent_id	Refers to the numerical identification of the agent	String
conn_id	Corresponds to the call identification number	String

Possible response codes

				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=cdr_5&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{wolkvox_token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location -g --request GET 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=cdr_5&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}' 
--header 'wolkvox-token: {{wolkvox_token}}'

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
Request request = new Request.Builder()
  .url("https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=cdr_5&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}")
  .method("GET", null)
  .addHeader("wolkvox-token", "{{wolkvox_token}}")
  .build();
Response response = client.newCall(request).execute();

				
					import requests

url = "https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=cdr_5&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}"

payload={}
headers = {
  'wolkvox-token': '{{wolkvox_token}}'
}

response = requests.request("GET", url, headers=headers, data=payload)

print(response.text)

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "agent_name": "",
            "date": "",
            "destiny": "",
            "telephone": "",
            "ring_time": "",
            "result": "",
            "type_interaction": "",
            "customer_id": "",
            "campaign_id": "",
            "agent_id": "",
            "conn_id": ""
        }
    ]
}

wolkvox
worldwide

UNITED STATES

Atlanta, GA +1 (470) 447-2610
Miami, FL +1 (470) 447-2610

ARGENTINA

Buenos Aires +54 (11) 5217 5933

BRAZIL

Sao Paulo +55 (11) 521 75 933

CHILE

Santiago de Chile +56 (2) 240 533 89

SPAIN

Madrid +34 (910) 601 691

COLOMBIA

Medellín +57 (604) 322 98 80

GUATEMALA

Ciudad de Guatemala +502 (2) 3141344

MEXICO

Ciudad de México +52 (55) 8526 36 34

DOMINICAN REPUBLIC

Santo Domingo +1 (829) 249 69 68

PERU

Lima +51 (1) 644 91 39

|

Information security policy

|

|

Information Transfer Policies

Copyright © 2023 MICROSYSLABS. 1820 N Corporate Lakes Blvd, unit 205. Weston, FL 33326

OMNICHANNEL PLATFORM

CHATBOTS AND VOICEBOTS

wolkvox worldwide

COLOMBIA
Medellín +57 (4) 322 98 80
Bogotá +57 (1) 381 90 40
Cali +57 (2) 891 28 46
Barranquilla +57 (5) 316 10 34

ARGENTINA
Buenos Aires +54 (11) 5217 5933

SPAIN
Madrid +34 (910) 601 691

MEXICO
Ciudad de México +52 (55) 8526 36 34

BRASIL
Brasilia +55 (61) 9836 4127
São Paulo +55 (12) 9811 155 83

UNITED STATES
New York +1 (914) 373 71 36

DOMINICAN REPUBLIC
Santo Domingo +1 (829) 249 69 68

CHILE
Santiago de Chile +56 (2) 240 533 89

GUATEMALA
Ciudad de Guatemala +502 (2) 314 1344

PERU
Lima +51 (1) 644 91 39

Information security policy

Information Transfer Policies

Copyright © 2023 MICROSYSLABS S.A.S.
Cra 30 # 4A – 45 Of. 205 Ed. FOREVER W&L, Medellín, Colombia