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APIs Reports Manager

2. Calls and telephone usage per agent

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=cdr_2&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report indicates in consolidated form the total number of calls and the cost of interactions handled by each of the agents.

Benefit:

The information contained in this report allows us to identify consumption and behavioral patterns of the operation’s agents.

How it works:

  • The consumption of this API is done by GET method.
  • To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
  • The wolkvox-token header must be used to make use of the authorization token.
  • Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
  • In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.
  • Limit of records that can be downloaded per consumption: 60,000 records.
  • Limit of records that can be uploaded per consumption: 10,000 records.
  • Limit of days queried in dates: 31 days.
  • Limit of result weight: 256 MB.
  • API consumption time limit: 60 seconds.
  • Concurrent consumption limit of a token: 2 simultaneous requests.
  • Daily limit of tokens: Number of licenses multiplied by 1000 daily tokens.

Request

NAME DESCRIPTION TYPE
api Type of report required String
date_ini Initial Date (YYYYmmddHHiiss) String
date_end Final Date (YYYYmmddHHiiss) String

Response

NAME DESCRIPTION TYPE
calls Indicates the number of calls (inbound, outbound and internal) String
agent_name Name of the agent String
cost Is the price of using the product String
Possible response codes
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=cdr_2&date_ini={{date_ini}}&date_end={{date_end}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox_server: {{wolkvox_server}}',
    'wolkvox-token: {{wolkvox-token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
			

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "calls": "",
            "agent_name": "",
            "cost": ""
        }
    ]
}

				
			

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