ARGENTINA
Buenos Aires +54 (11) 5217 5933
BRAZIL
Sao Paulo +55 (11) 521 75 933
CHILE
Santiago de Chile +56 (2) 240 533 89
URL:
Description:
This report allows to evaluate the performance of the campaign taking into account the number of records of the final machine results (no–answer, answer, failed, busy, congestion, recall, do–not–call–clean) and the percentage of these in the total of the campaign.
Benefit:
It allows understanding how the contactability of customers in outbound automatic campaigns has been.
How it works:
REQUEST
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Required Report Type | String |
campaign_id | Numeric Identification of Campaign | String |
date_ini | Initial Date (YYYYmmddHHiiss) | String |
date_end | Final Date (YYYYmmddHHiiss) | String |
RESPONSE
NAME | DESCRIPTION | TYPE |
---|---|---|
result | Indicates the response code obtained from the machine. The machine codes are: no-answer (not answered), busy (line busy), answer (answered), answer-machine (answered by a machine), recall (recall), do-not-call_clean (numbers on do not call list), congestion (congested line), and abandon (abandoned call). | String |
records | Indicate the Number of Calls or Dial Attempts | String |
percent | Percentage of Final Results | String |