ARGENTINA
Buenos Aires +54 (11) 5217 5933
BRAZIL
Sao Paulo +55 (11) 521 75 933
CHILE
Santiago de Chile +56 (2) 240 533 89
URL:
Description:
This report allows you to consult all the skills of the operation or by specific skill to identify the time that customers wait on the line to be attended by an agent. The waiting time is measured by 10-second time intervals.
Benefit:
By means of this report it is possible to identify the speed of response of the line of each of the skills that are part of the operation.
How it works:
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Type of report required | String |
skill_id | Numerical identification of the skill | String |
date_ini | Initial Date (YYYYmmddHHiiss) | String |
date_end | Final Date (YYYYmmddHHiiss) | String |
NAME | DESCRIPTION | TYPE |
---|---|---|
skill_id | Refers to the numerical identification of the skill | String |
skill_name | Skill name | String |
answer_calls | Total number of inbound calls handled by the agent | String |
answer_0seg_10seg | Total inbound calls handled by the agent between 0 and 10 seconds. | String |
answer_11seg_20seg | Total inbound calls handled by the agent between 11 and 20 seconds. | String |
answer_21seg_30seg | Total inbound calls handled by the agent between 21 and 30 seconds. | String |
answer_31seg_40seg | Total inbound calls handled by the agent between 31 and 40 seconds. | String |
answer_41seg_50seg | Total inbound calls handled by the agent between 41 and 50 seconds. | String |
anwers_greater_than_51seg | This is the total number of inbound calls handled by the agent in a time greater than 51 seconds. | String |
{
"code": 200,
"error": null,
"msg": "1 records were found",
"data": [
{
"skill_id": "",
"skill_name": "",
"answer_calls": "",
"answer_0seg_10seg": "",
"answer_11seg_20seg": "",
"answer_21seg_30seg": "",
"answer_31seg_40seg": "",
"answer_41seg_50seg": "",
"anwers_greater_than_51seg": ""
}
]
}
Sao Paulo +55 (11) 521 75 933
Santiago de Chile +56 (2) 240 533 89
Medellín +57 (604) 322 98 80
Ciudad de Guatemala +502 (2) 3141344
Ciudad de México +52 (55) 8526 36 34
Copyright © 2023 MICROSYSLABS. 1820 N Corporate Lakes Blvd, unit 205. Weston, FL 33326
COLOMBIA
Medellín +57 (4) 322 98 80
Bogotá +57 (1) 381 90 40
Cali +57 (2) 891 28 46
Barranquilla +57 (5) 316 10 34
ARGENTINA
Buenos Aires +54 (11) 5217 5933
SPAIN
Madrid +34 (910) 601 691
MEXICO
Ciudad de México +52 (55) 8526 36 34
BRASIL
Brasilia +55 (61) 9836 4127
São Paulo +55 (12) 9811 155 83
UNITED STATES
New York +1 (914) 373 71 36
DOMINICAN REPUBLIC
Santo Domingo +1 (829) 249 69 68
CHILE
Santiago de Chile +56 (2) 240 533 89
GUATEMALA
Ciudad de Guatemala +502 (2) 314 1344
PERU
Lima +51 (1) 644 91 39
Copyright © 2023 MICROSYSLABS S.A.S.
Cra 30 # 4A – 45 Of. 205 Ed. FOREVER W&L, Medellín, Colombia