ARGENTINA
Buenos Aires +54 (11) 5217 5933
BRAZIL
Sao Paulo +55 (11) 521 75 933
CHILE
Santiago de Chile +56 (2) 240 533 89
URL:
Description:
This report allows you to evaluate the performance of the campaign by taking into account the number of activity code records and their percentage of the total campaign.
Benefit:
Allows to understand the customer contactability of automatic outbound campaigns.
How it works:
REQUEST
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Type of report required | String |
campaign_id | Number identification of the campaign | String |
date_ini | Initial Date (YYYYmmddHHiiss) | String |
date_end | Final Date (YYYYmmddHHiiss) | String |
RESPONSE
NAME | DESCRIPTION | TYPE |
---|---|---|
cod_act | Indicates the activity or categorization codes used by agents to classify the records. It may receive the value “TIMEOUTACW,” which indicates the event where the agent did not manage to categorize the interaction. This is available in cases where the agent time limit configuration for categorizing interactions is active. | String |
records | Indicates the number of calls or dialing attempts | String |
percent | Percentage of activity code records | String |
URL:
Description:
This report allows you to evaluate the performance of the campaign by taking into account the number of activity code records and their percentage of the total campaign.
Benefit:
Allows to understand the customer contactability of automatic outbound campaigns.
How it works:
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Type of report required | String |
campaign_id | Number identification of the campaign | String |
date_ini | Initial Date (YYYYmmddHHiiss) | String |
date_end | Final Date (YYYYmmddHHiiss) | String |
NAME | DESCRIPTION | TYPE |
---|---|---|
cod_act | Indicates the activity or categorization codes used by agents to classify the records. It may receive the value “TIMEOUTACW,” which indicates the event where the agent did not manage to categorize the interaction. This is available in cases where the agent time limit configuration for categorizing interactions is active. | String |
records | Indicates the number of calls or dialing attempts | String |
percent | Percentage of activity code records | String |
URL:
Description:
This report allows you to evaluate the performance of the campaign by taking into account the number of activity code records and their percentage of the total campaign.
Benefit:
Allows to understand the customer contactability of automatic outbound campaigns.
How it works:
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Type of report required | String |
campaign_id | Number identification of the campaign | String |
date_ini | Initial Date (YYYYmmddHHiiss) | String |
date_end | Final Date (YYYYmmddHHiiss) | String |
NAME | DESCRIPTION | TYPE |
---|---|---|
cod_act | Indicates the activity or categorization codes used by agents to classify the records. It may receive the value “TIMEOUTACW,” which indicates the event where the agent did not manage to categorize the interaction. This is available in cases where the agent time limit configuration for categorizing interactions is active. | String |
records | Indicates the number of calls or dialing attempts | String |
percent | Percentage of activity code records | String |